Help acquiring your product | Orders, returns
Get help with orders and returns
Online order and payment FAQ
Get help with
- choosing an upgrade or a new product
- checking order or refund status
- downloading a product
- placing or changing an order
- purchasing and payment options
- placing a tax-exempt order
Shipping and delivery FAQ
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- order status and tracking
- delivery options and shipping costs
Return or change Adobe orders
North America | Europe, Middle East, Africa, Asia Pacific
Get help with
- returning a product purchased from Adobe or a reseller
- checking refund status
Education FAQ
North America | Europe and United Kingdom | Australia
Get help with
- eligibility for education discounts
- purchasing products at an education discount
- information about Student and Teacher Edition software
- checking verification and order status
Adobe Volume Licensing Help and Support
Get help with
- your serial number, activation code, activation key, or key code
- logging in to the Licensing Website
- downloading volume licensing software
- volume licensing orders
- managing your account
Upgrade policy after new product announcement
Get help with
- determining eligibility for a complimentary upgrade
- placing an order for a complimentary upgrade
Order an Adobe product platform or language swap
Get help changing to a different platform or language of a software product.
Obtain replacement product CDs, DVDs, manuals
Get help with replacements for retail and volume licensing products
Doc ID
(cpsid_91285)
Last updated
2011-11-14
