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Troubleshoot Flash Player | Mac OSProducts affected

 

We've detected that you are running this operating system:

  • Macintosh
  • Windows

What kind of problem are you having?

  • I'm having problems downloading and installing Flash Player
  • Flash Player isn't working correctly
  • I want to uninstall Flash Player
  • I want to find out what version of Flash Player I have
  • I want to learn how to download and install Flash Player
  • I'm having a different problem

What is your download or installation problem?

  • Flash Player didn't install automatically
  • The download didn't work
  • I thought I downloaded, but I keep getting the message to download again
  • I can't install on my Intel-based Macintosh
  • I'm having problems using Flash Player on my older Macintosh computer

What browser are you using?

What browser are you using?

What operating system are you using?

Which of these isn't working correctly?

  • The video or audio isn't working
  • The webcam isn't working
  • I can't play my online game

What operating system are you using?


Are you using a Windows operating system?

This article is for Mac OS ONLY. For troubleshooting Flash Player on your Windows system, please use the following links:

Flash Player didn't download or didn't install | Safari

Follow these steps if you are having trouble downloading or installing the latest version of Flash Player.

1. Check whether an older version of Flash Player is already installed

If we detect Flash Player on your computer, the details appear below. The details include the Flash Player version and the operating system.

Content on this page requires a newer version of Adobe Flash Player.



Get Adobe Flash player


If we don’t detect Flash Player on your computer, you see one of the following boxes. 

If we don’t detect Flash Player on your computer, skip to step 4 below to download and install Flash Player.

2. Compare your version to the latest version of Flash Player 

  1. Go to the About Flash Player page to find the latest version of Flash Player available for your browser.
    The page also displays the version that we detect on your computer.
  2. Compare these version numbers.
    If the numbers match, you already have the latest version of Flash Player. Go to the top of this page and choose "I'm having a different problem."
  3. If the version of Flash Player installed on your computer is not the latest version, go to step 3 below.

3. Uninstall Flash Player 

Uninstall Flash Player. For details, go to the top of this page and choose "I want to uninstall Flash Player."

4. If Flash Player is not installed, download the installer

  1. Go to the Adobe Flash Player Download page
  2. Click the Download Now button to download the latest version of Flash Player. 
    The Downloads window appears.
  3. If you don’t see the Downloads window, in Safari, select Windows > Downloads.
  4. Ensure that the Flash Player installer is downloaded to your computer.

     
     
  5. Install the latest version of Flash Player. To see details, go to step 5 below.

5. Install the latest version of Flash Player

  1. To open the installer, double-click the install_flash_player_osx file that you downloaded.
    A window containing the Flash Player installer appears.

Note: Sometimes the window with the installer is hidden from the view. If you can’t see the Flash Player installer, continue with step 2. If you see the installer on your desktop, go to step 3.

  1. To view the Flash Player installer window on your desktop, minimize all opened windows. In Finder that is displayed on the top-left corner of the desktop, choose Go > Desktop. From the Devices section, click Flash Player.


     
  2. Double-click the Flash Player installer  to begin the installation. Depending on your settings, you may see a warning asking if you want to open the installer. Click Open.


     
  3. In the Installer, select the check box to indicate that you have read and agree to the terms of the license agreement.
    After you select the check box, the Install button is enabled.
  4. Click Install.


     
  5. Type the user name and password of your computer.
  6. When you see the message “Installation succeeded,” click Done.
    You have successfully installed Flash Player.


     
  7. Close and then reopen your browser.

 

Flash Player didn't download or didn't install | Chrome

The latest Google Chrome browser (32-bit) comes with Adobe Flash Player installed. If you use Chrome, you don’t have to download Flash Player separately.

How do I install the latest version of Flash Player in Chrome?

You don't have to download new versions of Flash Player. Chrome is automatically updated when new versions of Flash Player are available. Sometimes updates are delayed.

Verify that you have the latest version of Chrome

The latest version of Chrome includes the latest version of Flash Player.

  1. Choose Chrome > About Google Chrome.
    If you see a message that “Google Chrome is up-to-date,” Chrome has the latest version of Flash Player.
  2. If Chrome is not up-to-date, click the Update Now button.

 

Flash Player didn't download or didn't install | Firefox

Follow these steps if you are having trouble downloading or installing the latest version of Flash Player.

1. Check whether an older version of Flash Player is already installed

If we detect Flash Player on your computer, the details appear below. The details include the Flash Player version and the operating system.

Content on this page requires a newer version of Adobe Flash Player.



Get Adobe Flash player


 

If we don’t detect Flash Player in your computer, you see one of the following boxes.

If we don’t detect Flash Player on your computer, skip to step 4 below to download and install Flash Player.

2. Compare your version to the latest version of Flash Player 

  1. Go to the About Flash Player page to find the latest version of Flash Player available for your browser.
    The page also displays the version that we detect on your computer. 
  2. Compare these version numbers.
    If the numbers match, you already have the latest version of Flash Player. Go to the top of this page and choose "I'm having a different problem."
  3. If the version of Flash Player installed on your computer is not the latest version, go to step 3 below.

3. Uninstall Flash Player 

Uninstall Flash Player. For details, go to the top of this page and choose "I want to uninstall Flash Player."

4. If Flash Player is not installed, download the installer

  1. Go to the Adobe Flash Player Download page to get the latest version of Flash Player.
  2. Click Downlaod now.
  3. If you see a dialog box as displayed below, choose Save File and click OK.


     
  4. If the Downloads window is not displayed, in FireFox, select Tools  > Downloads to display the Downloads window.
  5. Ensure that the Flash Player installer is downloaded to your computer.


     
  6. Install the latest version of Flash Player. To see details,  go to step 5 below.

5. Install the latest version of Flash Player

  1. To open the installer, double-click the install_flash_player_osx file that you downloaded.
    A Flash Player installer window appears.

Note: Sometimes the window with the installer is hidden from the view. If you can’t see the Flash Player installer, continue with step 2. If you see the installer on your desktop, skip to step 3.

  1. To view the Flash Player installer window on your desktop, minimize all opened windows. In Finder that is displayed on the top-left corner of the desktop, choose Go > Desktop. From the Devices section, click Flash Player.


     
  2. Double-click the Flash Player installer  to begin the installation.
    Depending on your settings, you may see a warning message asking whether to open the installer.
  3. Click Open.


     
  4. Select the check box to indicate that you have read and agree to the terms of the license agreement.
    After you select the check box, the Install button is enabled.


     
  5. Click Install.
  6. Type the user ID and password of the computer and click OK.
  7. When you see the message “Installation succeeded,” click Done.
    You have successfully installed Flash Player. 

  8. Close and then reopen your browser.

 

The download didn't work

Sometimes Downloads window is hidden. Choose Windows > Downloads (Safari and Chrome) or Tools > Downloads (Firefox) to see whether the installer has been downloaded. If it has been downloaded already, go to the top of this page, select “I’m having problems downloading and installing Flash Player,” and follow the directions.

If Flash Player has not been downloaded, try the following troubleshooting tips:

• Check your hard disk for available space

Ensure that your hard drive has enough free space to save Flash Player installer. To increase free space, delete unnecessary files and applications, and then use Apple's Disk Utility to repair the hard disk.

  1. From the Application folder, open the Utilities folder.
  2. Open Disk Utility. 
  3. Select your disk from the list displayed at the left, and click First Aid.
  4. Follow the instructions displayed in the window.

For more information on repairing the disk, click the Help button (?) displayed in the window.

• Download at a different time of day

Try downloading when there is less activity on the Internet, such as late evening, early morning, or weekends.

• Use a different web browser

Use a different web browser, such as Mozilla Firefox, Apple Safari, or Google Chrome.

• Check the browser security level

  • In Firefox, depending on your security settings, you may get a warning before Flash Player is installed. Click Open to start the installation.


     
  • In Safari, you can speed up the download by choosing Safari > Preferences and selecting Open "Safe" Files After Downloading.


     
  • In Chrome, security features are available from the Preferences menu. Select Chrome > Preferences, and click the Under The Hood tab. Scroll to the Security section. Google advises users not to change these settings, and security-level issues are rare in Chrome.



• Check firewall or network software

  • If you installed download manager software for downloading applications from the Internet, or if you run firewall or network (proxy) software, disable or remove the software.
  • Contact the manufacturer to ensure that the hardware works as expected and is not damaged or incorrectly configured.
  • If you connect to the Internet through a firewall or proxy server, verify that those settings are correct. Contact your network administrator for assistance.

I thought I downloaded, but I keep getting the message to download again | Safari

This problem often occurs because the latest version of Flash Player is not installed.

1. Check whether an older version of Flash Player is already installed

If we detect Flash Player on your computer, the details appear below. The details include the Flash Player version and the operating system.

Content on this page requires a newer version of Adobe Flash Player.



Get Adobe Flash player


 

If we don’t detect Flash Player in your computer, you see one of the following boxes. 


2. Compare your version to the latest version of Flash Player

  1. Go to the About Flash Player page page to find the latest version of Flash Player available.
    The page also displays the version that we detect on your computer.
  2. Compare these version numbers.
  3. If the version of Flash Player installed on your computer is not the latest version, go to the top of this page and choose “I want to learn how to download and install Flash Player.”

3. After installing Flash Player and restarting your browser, open the page that gave you the original error message

If you still see a pop-up window asking you to install Flash Player, try using another browser, such as Google Chrome or Mozilla Firefox.

 

I thought I downloaded, but I keep getting the message to download again | Chrome

The latest Google Chrome browser (32-bit) has Adobe Flash Player installed. If you use Chrome, you don’t have to download Flash Player separately and install it.

If Flash Player is installed, how do I find the version that I have installed?

If we detect Flash Player on your computer, the details appear below. The details include the Flash Player version and the operating system.

Content on this page requires a newer version of Adobe Flash Player.



Get Adobe Flash player


 

If we don’t detect Flash Player in your computer, you see one of the following boxes. 

 

How do I install the latest version of Flash Player in Chrome?

You don't have to install new versions of Flash Player in Chrome. Chrome automatically updates the new versions of Flash Player when they are available. Sometimes updates are delayed.

Verify that you have the latest version of Chrome

  1. Choose Chrome > About Google Chrome.
    If you see the message, “Google Chrome is up-to-date,” Chrome has the latest version.
  2. If Chrome is not up-to-date, click Update Now.

 

I thought I downloaded, but I keep getting the message to download again | Firefox

This problem often occurs because the latest version of Flash Player is not installed. 

1. Check whether an older version of Flash Player is already installed

If we detect Flash Player on your computer, the details appear below. The details include the Flash Player version and the operating system.

Content on this page requires a newer version of Adobe Flash Player.



Get Adobe Flash player

 

If we don’t detect Flash Player in your computer, you see one of the following boxes. 


2. Compare your version to the latest version of Flash Player

  1. Go to the About Flash Player page to find the latest version of Flash Player available for your browser.
    The page also displays the version that we detect on your computer. 
  2. Compare these version numbers.
    If the numbers match, you already have the latest version of Flash Player.
  3. If the version of Flash Player installed on your computer is not the latest version, go to the top of this page and choose “I want to learn how to download and install Flash Player.”

3. After installing Flash Player and restarting your browser, open the page that gave you the original error message

If you still see a pop-up window asking you to install Flash Player, try using another browser, such as Google Chrome or Apple Safari

 

I can't install on my Intel-based Macintosh | Mac OS X 10.4-10.6 (Snow Leopard)

Follow these steps if you are having trouble downloading or installing the latest version of Flash Player.

1. Check whether an older version of Flash Player is already installed

If we detect Flash Player on your computer, the details appear below. The details include the Flash Player version and the operating system.

Content on this page requires a newer version of Adobe Flash Player.



Get Adobe Flash player


 

If we don’t detect Flash Player in your computer, you see one of the following boxes. 

If we don’t detect Flash Player on your computer, skip to step 4 below to download and install Flash Player. 

2. Compare your version to the latest version of Flash Player 

  1. Go to the About Flash Player page page to find the latest version of Flash Player available for your browser.
    The page also displays the version that we detect on your computer.
  2. Compare these version numbers. If the numbers match, you already have the latest version of Flash Player. Go to the top of this page and choose "I'm having a different problem."
  3. If the version of Flash Player installed on your computer is not the latest version, go to step 3 below.

3. Uninstall Flash Player 

If the version of Flash Player installed on your computer is not the latest version, uninstall it. For details, go to the top of this page and choose "I want to uninstall Flash Player."

4. Determine the right version of Flash Player for your system 

The appropriate version of Flash Player depends on the version of Mac OS X on your computer. You can encounter installation issues if you try to install a wrong version. You chose either Mac OS X 10.4, 10.5, or 10.6 when asked to select an operating system earlier. To verify your Mac OS version, follow these steps:

  1. From the Apple menu, select About This Mac.
    A window appears with the operating system version as shown below:


  2. If you don't see version 10.4.x, 10.5.x or 10.6.x, you chose the wrong operating system before. Go to the top of this page and choose  "What operating system are you using?"

You can install the latest version, Flash Player 10.1, on Mac OS X 10.4, 10.5, or 10.6. Check your browser settings. 

5. Check your browser settings

The browser should enable plug-ins and JavaScript for using Flash Player.

Safari enables these features by default. Verify the settings in Safari.

  1. Select Safari > Preferences.
  2. Select the Security tab.
  3. Ensure that the options Enable Plug-ins and Enable JavaScript are selected.

Firefox enables JavaScript by default. Verify the settings

  1. Select Tools > Options.
  2. Select the Content tab.
  3. Ensure that the Enable JavaScript option is selected.

Google Chrome enables JavaScript by default. Verify the settings

  1. Select Chrome > Preferences.
  2. Select Under The Hood and click Content Settings.

  1. In the Content Settings window, select JavaScript.
  2. Ensure that the option Allow All Sites To Run JavaScript is selected.

     

6. Install the latest version of Flash Player

At the top of this page, choose "I want to learn how to download and install Flash Player." If you still have problems after installing the latest version, try reinstalling your browser.

7. Reinstall your browser 

If you still have problems, install the latest version of your browser. Download the latest installer for Intel-based Macs from the following websites:

Safari http://www.apple.com/safari
Firefox http://www.mozilla.org/firefox
Opera http://www.opera.com
Chrome http://www.google.com/chrome


 

I can't install on my Intel-based Macintosh | What is my OS?

 What is my Mac OS version?

  1. Click the Apple icon in the upper-left corner.
  2. Select About This Mac.

Do I have an Intel-based Mac?



 

Observe the Processor description. As shown in the first image above, the name, Intel, is displayed for Intel-based Mac machines.

 

I'm having problems using Flash Player on my older Macintosh computer

Note: On Mac OS X 10.1-10.3, browsers installed by default may not show this page or the Adobe Flash Player download page properly. To fix this issue, install a compatible version of any browser, such as Firefox.

Adobe Flash Player 10 and later versions do not work properly on Mac OS X 10.1-10.3 operating systems. Install Flash Player 9 instead.

Uninstall Flash Player 

Install a new version of Flash Player after uninstalling the existing version. For details, go to the top this page and choose "I want to uninstall Flash Player." 

Determine the type of processor in your Mac

 

  1. Click the Apple icon in the upper-left corner.
  2. Select About This Mac.

 

 

Observe the Processor description. As shown in the first image above, the name, Intel, is displayed for Intel-based Mac machines. If the word, PowerPC, is in the description, you have a PowerPC-based Mac.

Install Flash Player 9

Choose the appropriate download link for your Mac's processor:

Follow the installer instructions:


 

The PowerPC download contains two files. Follow these steps to install them:

  1. Download the Mac OS X (PowerPC) files.
  • Firefox: In the Open dialog box, choose Save To Disk and click OK.


  • Safari: The Downloads window appears with the Flash Player 9 installer.
  1. Open the installer.
  • Firefox: If you don't see the Downloads window, choose Tools > Downloads. Click the Open link at the upper right of the Downloads window.


  • Safari: If you don't see the Downloads window, choose Windows > Downloads. Double-click the installer in the Downloads window.

  1. Bookmark or print this page for reference. Read the next steps.
  2. Close all web browsers currently open on your computer.
    You must close all browsers before installing Flash Player.  
  3. In the Flash Player installer window, select both the Flash Player.plugin and flashplayer.xpt files. Drag them into the Internet Plug-Ins folder, also in the installer window.

  4. Close and then reopen your browser.
  5. Go to the About Flash Player page to verify that Flash Player installed correctly. If the Flash Player is installed correctly, you see the Flash Player version.

Many websites do not support the older browsers that came with PowerPC systems. You may need to upgrade your browser. After installing the latest version of the browser, see this page to install Flash Player.

 

Video or audio isn't working

Follow recommendations for sound or video problems

Follow your computer manufacturer or website recommendations for sound or video problems, for example:

  • Adjust the volume on your computer by pressing the F12 and F11 keys.
  • Adjust the volume of the video in the website that you are viewing.
  • Shut down and restart your computer.

Confirm proper installation of the latest player

 If we detect Flash Player on your computer, the details appear below. The details include the Flash Player version and the operating system.

Content on this page requires a newer version of Adobe Flash Player.



Get Adobe Flash player


 

If we don’t detect Flash Player in your computer, you see one of the following boxes. 

 

If we don’t detect Flash Player on your computer, move to the top of this page and select, "I want to learn how to download and install Flash Player."

Compare your version to the latest version of Flash Player 

  1. Go to the About Flash Player page to find the latest version of Flash Player available for your browser.
    The page also displays the version that we detect on your computer.
  2. Compare these version numbers.
    If the numbers match, you already have the latest version of Flash Player.
  3. If the version of Flash Player installed on your computer is not the latest version, go to the top of this page and choose "I want to learn how to download and install Flash Player."

Refresh the website page

Refresh the browser by clicking the Reload the page icon  .

Confirm that you want to allow the website's content to play on your computer

View the Settings Manager  for your Flash Player installation.

  1. Control-click any content displayed in Flash Player.


     
  2. Select Global Settings.
    The Settings Manager Help page appears.
  3. Select the Global Storage Settings panel in the left column.
    The Global Storage Settings Panel appears.
  4. In the Global Storage Settings panel, select "Allow third-party content to store data on your computer."




    •  To view or change the privacy settings for websites that you have already visited, use the Website Privacy Settings panel.
    •  To view, change, or delete the storage settings for websites you have already visited, use the Website Storage Settings panel.
  5. Close and then reopen your browser. Then, try playing a video.

Free network bandwidth and check your hardware configurations

Free as much network bandwidth as possible. For example, turn off applications that might be using bandwidth such as instant messengers, sharing applications, and so on.

Also ensure that your computer meets the minimum hardware configurations recommended for an optimal playback experience. See the table of recommended hardware configurations

 

The webcam isn't working

Try the following fixes if you have trouble with the webcam.

Verify whether the built-in iSight camera is working

  1. Start iChat.
  2. Click Video > Video Preview.
    A preview from the webcam appears. If not, your iSight camera is not functioning. For more information, see the Apple Troubleshooting Guide.

Close all applications that use the webcam

You can use the webcam with only one application at a time. Ensure that you exit all other applications that use the webcam, such as iChat, PhotoBooth, and Skype. Try using the webcam again.

Change the Camera option in Flash settings

  1. Control-click the blank webcam window. A pop-up menu appears.


     
  2. Click Settings.
  3. Click the webcam icon and change the camera options to USB Video Class Video.


     
  4. Click Close.

Uninstall Google voice and audio plug-ins

The GoogleVoiceAndVideoUninstaller.app is available in the Library/Application Support/Google folder.

Install the latest version of Flash Player plug-in

To see more details, go to the top of this page and select “I want to learn how to download and install Flash Player.”

Uninstall Flip4Mac

Flip4Mac WMV uninstaller.pkg is available in the installation directory.

Verify whether the webcam is working

  1. Go to any web page that uses Flash with a webcam, such as www.testwebcam.com.
    After the page loads, a pop-up window appears asking you to allow the website to access the camera and microphone.
  2. Click Allow.


     
  3. Control-click the webcam area if it’s blank.
  4. Click Settings.
  5. Click the webcam icon and change the camera options to USB Video Class Video.


     
  6. Click Close.

I can't play my online game

Try the following if you have trouble playing your online game.

Clear your cache

Firefox

  1. Select Tools > Clear Recent History.
  2. Select the time range and click Clear Now.
  3. Close and then reopen Firefox.

Safari

  1. Choose Safari > Empty Cache.
  2. Click Empty.
  3. Close and then reopen Safari.

Google Chrome

  1. Select Chrome > Clear Browsing Data.
  2. Select the checkboxes as appropriate.
  3. Click Clear Browsing Data.
  4. Close and then reopen Chrome.


Make sure that you have JavaScript enabled

Firefox

  1. Select Tools > Options.
  2. Click Content.
  3. Select Enable JavaScript.

  1. Close the Preferences window and reload the browser.

Safari

  1. Select Safari > Preferences.
  2. Select the Security tab.
  3. Select Enable JavaScript.


     
  4. Close the Preferences window and reload the browser.

Google Chrome

  1. Select Chrome > Preferences.
  2. Click the Under The Hood tab.

  1. Click the Content Settings button.
  2. In the Content Settings window, select Allow All Sites To Run JavaScript.
     

Close any other applications that are connected to the Internet

Give your game exclusive access to the Internet. 

Don't use a wireless connection

Try accessing the Internet using a wired connection (such as an Ethernet cable) rather than a wireless connection.

Disable pop-up blockers

These blockers monitor JavaScript processes. Games rely on these processes to function correctly. 

Get the latest browser version

If you are still having problems, download and install the latest version of your browser from the browser manufacturer's website. Ensure to select the correct installer for the Mac system. You can get the latest versions of browsers from these websites:

Safari http://www.apple.com/safari
Firefox http://www.mozilla.org/firefox
Opera http://www.opera.com
Chrome http://www.google.com/chrome

 Look at game forums or file a bug

Game forums, such as Farmville forums, often give solutions to user problems. You can also file a Flash Player bug and look at bugs reported by others.

 

I want to uninstall Flash Player | Mac OS X 10.4 - 10.6 (Snow Leopard)

  1. Download the Adobe Flash Player uninstaller here:
    Mac OS X, version 10.4 and above: uninstall_flash_player_osx.dmg (238 KB) 
  2. Choose Window > Downloads to view the downloaded uninstaller.
  3. Save the uninstaller file, choosing a location where you can find it.
  4. Double-click the uninstaller in the Downloads window to open it. 


  1. Double-click the Uninstaller icon in the window to run the uninstaller. If you see a message asking if you want to open the uninstaller file, click Open.


  1. When the uninstaller starts, click Uninstall.

Important! You can run into problems if any applications are using Flash Player when you run the uninstaller. The uninstall seems successful, but not all Flash Player files are deleted. If you accidentally left any applications open, close all applications and run the uninstaller again. Applications that use Flash Player include web browsers such as Safari, instant messaging clients such as AOL Instant Messenger, stand-alone SWF applications (*.swf files), and projectors (*.exe files that play Flash content). 



  1. Bookmark or print this page so that you can refer to the rest of these instructions after you quit your browser.
  2. Quit all browsers opened. Click the browser name to close the browser. Alternatively, you can manually close all browsers and click Retry.

Note: Clicking the Quit button stops the uninstall process. This button is not used for closing the browser.



  1. After you close the browsers, the uninstaller continues automatically until the uninstall is complete. When you see the message that the uninstall succeeded, click Done.


  1. Restart your browser. To verify that you uninstalled Flash Player, open your browser and return to this page. 
    If we detect Flash Player in your computer, the details appear  below.

    Content on this page requires a newer version of Adobe Flash Player.



    Get Adobe Flash player


    If we don’t detect Flash Player in your computer, you see one of the following boxes. It should contain a message similar to the following ones. If you don't see a message, you have not uninstalled FlashPlayer. Repeat these steps.  



     
  2. After you uninstall Flash Player, install the latest version. Go to the top of this page and choose “I want to learn how to download and install Flash Player.”

 

I want to uninstall Flash Player | Mac OS X 10.1-10.3

  1. Download the Adobe Flash Player uninstaller here:
    Mac OS X, version 10.3 and below: uninstall_flash_player_osx_10.2.dmg (1.3 MB) (updated 05/27/08)
  2. Choose Window > Downloads to view the downloaded uninstaller.
  3. Save the uninstaller file, choosing a location where you can find it.
  4. Double-click the uninstaller in the Downloads window to open it.

  1. Double-click the Uninstaller icon in the window to run the uninstaller. You may be asked for your computer password at this point to continue.
  2. When the uninstaller starts, click Continue.


Important! You can run into problems if any applications are using Flash Player when you run the uninstaller. The uninstall seems successful, but not all Flash Player files are deleted. If you accidentally left any applications open, close all applications and run the uninstaller again. Applications that use Flash Player include web browsers such as Safari, instant messaging clients such as AOL Instant Messenger, stand-alone SWF applications (*.swf files), and projectors (*.exe files that play Flash content). 

  1. If you have one or more browsers running, quit them now. Bookmark or print this page so that you can refer to the rest of these instructions after you quit your browser. Quit all browsers that you have opened now. 
     
  1. Once the uninstaller finishes, the window closes automatically.
  2. Restart your browser to verify that you uninstalled. 

    Content on this page requires a newer version of Adobe Flash Player.



    Get Adobe Flash player


    If we don’t detect Flash Player in your computer, you see any one of the following boxes. If you don't see any of the following messages, you have not uninstalled. Repeat these steps. 


     
  3. After you uninstall Flash Player, install the latest version. Go to the top of this page, choose “I want to learn how to download and install Flash Player,” and follow the instructions.

 

I want to uninstall Flash Player | Mac OS 8.x-9.x

  1. Download the Adobe Flash Player uninstaller by clicking the following  link.
    Mac OS 8.x, 9.x: uninstall_flash_player.hqx (33 KB)
  2. Save the uninstaller file, choosing a location where you can find it. 
  3. Bookmark or print this page so that you refer to the rest of the steps later.
  4. Close all browsers.
  5. Exit all applications. In the Application menu (upper-right corner of screen), see the list of open applications. Select and then close each opened application.
  6. Run the uninstaller. If you see the message "Do you want to allow the following program to make changes to this computer?", click Yes. 

Important! If any applications are using Flash Player when you run the uninstaller, the uninstall may appear successful, but not all Flash Player files are deleted. If you accidentally left any applications open when you run the uninstaller, close all applications and run the uninstaller again. Applications that use Flash Player include web browsers such as Safari, instant messaging clients such as AOL Instant Messenger, stand-alone SWF applications (.swf files), and projectors (.exe files that play Flash content). 

  1. Restart your computer.
  2. Verify that Flash Player has been uninstalled successfully.
    The box below detects the presence of Flash Player on your computer. If the box displays a version number, Flash Player was not successfully uninstalled. Repeat the steps above. 

    Content on this page requires a newer version of Adobe Flash Player.



    Get Adobe Flash player

    If Flash Player was uninstalled successfully, one of the following boxes appears.

     
     
  3. After you uninstall Flash Player, install the latest version of Flash Player. Go to the top of this page, choose  “I want to learn how to download and install Flash Player,” and follow the instructions.

 

I want to uninstall Flash Player | What is my OS?

What is my Mac OS version?

  1. Click the Apple icon in the upper-left corner.
  2. Choose About This Mac. 


 

What version of Flash Player do I have?

If we detect Flash Player on your computer, the details appear below.

Content on this page requires a newer version of Adobe Flash Player.



Get Adobe Flash player

If we don’t detect Flash Player in your computer, you see one of the following boxes: 

 

To install the latest version that is compatible with your computer, go to the top of this page and select “I want to learn how to download and install Flash Player.”

 

I want to learn how to download and install Flash Player | Safari

Follow these steps to download and install the latest version of Flash Player.

1. Check whether an older version of Flash Player is already installed

If we detect Flash Player on your computer, the details appear below. The details include the Flash Player version and the operating system. 

Content on this page requires a newer version of Adobe Flash Player.



Get Adobe Flash player

 

If we don’t detect Flash Player in your computer, you see one of the following boxes. 

If we don’t detect Flash Player on your computer, skip to step 4 below to download and install Flash Player.

2. Compare your version to the latest version of Flash Player 

  1. Go to the About Flash Player page to find the latest version of Flash Player available for your browser.
    The page also displays the version that we detect on your computer.
  2. Compare these version numbers.
    If the numbers match, you already have the latest version of Flash Player. Go to the top of this page and choose "I'm having a different problem."
  3. If the version of Flash Player installed on your computer is not the latest version, go to step 3 below.

3. Uninstall Flash Player 

Uninstall Flash Player. For details, go to the top of this page and choose "I want to uninstall Flash Player."

4. If Flash Player is not installed, download the installer

  1. Go to the Adobe Flash Player Download page
  2. Click Downoad Now.
  3. The Downloads window appears. 
  4.  If you don’t see the Downloads window, choose Window > Downloads from the Safari menu. Ensure that the Flash Player installer is downloaded to your computer.


     
  5. Install Flash Player. To see details, go to step 5 below.
     

5. Install the latest version of Flash Player

  1. To open the installer, double-click the install_flash_player_osx file that you downloaded earlier.
    A window containing the Flash Player installer appears on your desktop.

Note: Sometimes the window with the installer is hidden from view. If you can’t see the Flash Player installer, continue with step 2. If you see the installer on your desktop, skip to step 3.

  1. To view the Flash Player installer window on your desktop, minimize all opened windows. In Finder that is displayed on the top-left corner of the desktop, choose Go > Desktop. From the Devices section, click Flash Player.


     
  2. Double-click the Flash Player installer  to begin the installation. Depending on your settings, you may see a warning asking if you want to open the installer. Click Open.


     
  3. In the Installer, select the check box to indicate that you have read and agree to the terms of the license agreement.
    After you select the check box, the Install button is enabled.
  4. Click Install.


     
  5. When you see a message "Installation succeeded,"  click Done.
    You have successfully installed Flash Player.


  6.  
  7. Close and then reopen your browser.

 

I want to learn how to download and install Flash Player | Chrome

The latest Google Chrome browser (32-bit) comes with Adobe Flash Player installed. If you use Chrome, you don’t have to download Flash Player separately.

How do I install the latest version of Flash Player in Chrome?

You don't have to download new versions of Flash Player. Chrome is automatically updated when new versions of Flash Player are available. Sometimes updates are delayed.

Verify that you have the latest version of Chrome

Latest version of Chrome includes the latest version of Flash Player.

  1. Choose Chrome > About Google Chrome.
    If you see the message  “Google Chrome is up-to-date,” Chrome has the latest version of Flash Player.
  2. If Chrome is not up-to-date, click the Update Now button.


     

 

I want to learn how to download and install Flash Player | Firefox

Follow these steps to download and install the latest version of Flash Player.

1. Check whether an older version of Flash Player is already installed

If we detect Flash Player on your computer, the details appear below. The details include the Flash Player version and the operating system.

Content on this page requires a newer version of Adobe Flash Player.



Get Adobe Flash player


 

If we don’t detect Flash Player in your computer, you see one of the following boxes. 

If we don’t detect Flash Player on your computer, skip to step 4 below to download and install Flash Player.

2. Compare your version to the latest version of Flash Player 

  1. Go to the About Flash Player page to find the latest version of Flash Player available for your browser.
  2. Compare these version numbers.
    If the numbers match, you already have the latest version of Flash Player. 
  3. If the version of Flash Player installed on your computer is not the latest version, go to step 3 below. 

3. Uninstall Flash Player 

Uninstall Flash Player. For details, go to the top of this page and choose "I want to uninstall Flash Player."

4. If Flash Player is not installed, download the installer

  1. Go to the Adobe Flash Player Download page to get the latest version of Flash Player.
  2. Click Download Now.
  3. If you see the following dialog box, choose Save File and click OK.


     
  4. Choose Tools > Downloads to display the Downloads window if it does not appear.
  5. Ensure that the Flash Player installer has been downloaded to your computer.


     
  6. After downloading the installer, install it. For details,  go to step 5 below.

5. Install the latest version of Flash Player

  1. To open the installer, double-click the install_flash_player_osx file that you downloaded earlier.
    A window containing the Flash Player installer appears.

Note: Sometimes the window with the installer is hidden from view. If you can’t see the Flash Player installer, continue with step 2. If you see the installer on your desktop, skip to step 3.

  1. To view the Flash Player installer window on your desktop, minimize all opened windows. In Finder that is displayed on the top-left corner of the desktop, choose Go > Desktop. From the Devices section, click Flash Player.


     
  2. Double-click the Flash Player installer  to begin the installation. Depending on your settings, you may see a warning asking whether to open the installer. Click Open.


     
  3. Select the check box to indicate that you have read and agree to the terms of the license agreement.
    After you select the check box, the Install button is enabled.
  4. Click Install.


     
  5. When you see a message "Installation succeeded," click Done.
    You have successfully installed Flash Player.

  1. Restart your browser.

 

I'm having a different problem

• Search Adobe's Support Knowledgebase

Type a description of your issue in the Search Support box on the right. When the search results page appears, click the All Products menu at the right of the search results page and choose Flash Player from the list.

• Search forums for discussions about issues similar to yours

Type a description of your issue in the search box on Flash Player Forums page to search online discussions.

• Use error codes to narrow your issue

If you wrote down any error codes, type them in the search box to the right or on the forums page to quickly narrow the results. Examples of error codes: "Flash Player Error 2048", "Error #1502--Flash Player". 

• Purchase support to engage an Adobe expert

You can buy a single customer support ticket to work with an Adobe agent on your problem. For details, go to Contact Adobe, and click the Phone Numbers link on the right to display the contact numbers for your product or issue.

• File a bug

If you still do not have a resolution for your issue, it is possibly a bug -- a defect or flaw -- in Flash Player. Let us know if you believe you've found a bug in Flash Player or have a suggestion about how to improve it. You can do so by filing a report on the Report a Flash Player Crash page. Read about contributing a bug or feature request in the article Introducing the Flash Player bug and issue management system.

More solutions

 

 


Doc ID
(cpsid_86551)

Last updated
2011-05-16

Products affected

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