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Photoshop Elements 9 release notes Products affected

Photoshop Elements 9 readme

Adobe Photoshop Elements Read Me

Welcome to Adobe® Photoshop® Elements 9. This document contains late-breaking product information, updates, and troubleshooting tips not covered in the Photoshop Elements documentation.

Minimum system requirements

Installation guidelines

Documentation

Upgrade notes

General program notes

Photoshop Elements Editor notes

Photoshop Elements Organizer notes

General troubleshooting

Photo Browser troubleshooting

Slide show and flipbook troubleshooting

Printing troubleshooting

Customer care

Other resources

Minimum system requirements

  • 1 GB of RAM (2 GB for HD Video functions)
  • DVD drive
  • Internet connection required for Internet-based services
Windows®
  • 1.6GHz or faster processor
  • Microsoft® Windows® XP with Service Pack 2 or 3, Windows Vista® or Windows 7
  • Microsoft DirectX 9-compatible display driver
  • Color monitor with 16-bit color video card
  • 1024x576 monitor resolution at 96 dpi or less
  • 3 GB of available hard-disk space (additional free space required during installation)
Mac OS X
  • Multicore Intel® processor
  • Mac OS X v10.5.8 (or newer) or Mac OS X v10.6 (or newer)
  • 1024x768 display
  • 3.4 GB of available hard-disk space (additional free space required during installation)

For updates to system requirements, visit:

Installation guidelines

  • Install Photoshop Elements with an account that has administrative privileges (not a Limited User Account if you are using Vista).
  • For the easiest installation experience, quit any open programs, including virus protection software, prior to installing Photoshop Elements 9.
  • In some cases (regions), the installer reports that the files will be installed to the Program Files folder; on Vista, the actual installed location is the Programs folder. (For non-English languages, the name of the folder may differ, for example, Programme in the German language).
  • You do not need to uninstall previous versions of Photoshop Elements; some users prefer to keep the older, familiar version around as they come up to speed with the new version's features.
  • If prompted, restart the computer after installing the program.

Note: If you have questions, technical support information is available online at http://www.adobe.com/support/photoshopelements/

Documentation

The Help system installs Help topics that can be searched from within the program. If you are connected to the web, even more information is available in the web version of Photoshop Elements Help. Alternatively, a printable version of Help in Adobe Acrobat PDF format (not all languages) can be found on the installation DVD or downloaded from the Adobe website at http://www.adobe.com/support/documentation/.

Upgrade notes

  • The Creations tool from earlier versions of Photoshop Elements 3 and 4 is discontinued. To keep old creation files (calendars, photo album pages, or greeting cards created in earlier versions of the product, and slide shows created before Photoshop Elements 3), save the old files as PDF files using the previous version of the program, and then import them into Photoshop Elements 9.
  • If you are upgrading from Photoshop Elements 3, save your slide shows as .wmv files. Otherwise, slide shows created in Photoshop Elements 3 will not be visible in Photoshop Elements 9.
  • Adobe does not recommend switching between older and newer versions of the Photoshop Elements Organizer.
  • If you install Premiere Elements 9, then the Photoshop Elements slide show output option for Send to Premiere Elements stops working for older versions of Photoshop Elements (5 and earlier).
  • In Photoshop Elements 9, Adobe Photo Downloader has been integrated into the Windows AutoStart window that pops up when you first connect an external device like a camera or a USB drive. The Photo downloader can also be launched from within the Organizer, using  File > Get Photos and Videos > From Camera or Card Reader.
  • If you run multiple versions of the product at the same time, only the latest version can synchronize to Photoshop.com and use related membership services.
  • Catalog upgrade issues. For more information, see Common catalog issues when you upgrade | Elements 9 Organizer (cpsid_85996).
    • Only the most recently used catalog will be converted automatically. If you use multiple catalogs, start Photoshop Elements, go into the Organizer, and use the File > Catalog command to search and convert other catalogs.
    • (Mac users) If you are trying to upgrade from a previous version in Windows and wish to use your old catalog, you need to first convert the catalog to Photoshop Elements 9 in Windows. You can then take this catalog to your Mac machine and can work with it.
    • If you are upgrading from Photoshop Elements 3, 4, 5, 6 , 7, or 8, Photoshop Album, or Photoshop Album Starter Edition, you may wish to rebuild the thumbnails for your files after installing Photoshop Elements 9. For more information, see "Optimize a catalog" or "Update an item's thumbnail" in the Elements Organizer Help.
    • Updating previous catalogs (more than 30,000 photos) can take over an hour (possibly a few hours, if the catalog is large, and from an older version of Photoshop Elements or Photoshop Album). Please be patient!
    • Galleries have been discontinued in Photoshop Elements 9. If you are converting your catalog from an older version, such as Photoshop Elements 6, galleries are converted into albums, which are listed under Converted Galleries album group. While creating the galleries in the older version, if you had made any changes to certain templates, for example, added a title or subtitle to a GeoMap template, those changes may not be retained in Photoshop Elements 9.0. If you have not uninstalled the previous version of Photoshop Elements, then the galleries would also no longer be editable in the previous version.

General program notes

Multiple user account systems: Photos stored in one person’s user account directory cannot be viewed by another user. If you need to use Photoshop Elements with multiple user accounts, and yet access all photos, then all users should store photos in a mutually accessible location (for example, on the top level of a hard drive, outside any user folders, or in the All User directory).

Online services: Availability of online services depends on geographical regions. For the correct services listing, launch Adobe Photoshop Elements (Organizer), and choose Preferences > Adobe Partner Services, and click the "Choose" button to set your location. Photoshop.com membership services is an online service that is currently being offered only to users in the United States.

Deactivating: Please ensure that your system date is correctly set for proper deactivation or registration of the product.

XP to Vista upgrades: If you upgrade from Windows XP to Windows Vista and use the same user account name in Vista, you can't burn to CD or DVD files that were stored in the My Videos and My Music folders in Windows XP after they're restored. To work around this problem, use the New Location option in the Restore Files and Catalog to area of the catalog restore dialog box when restoring your catalog. Choose a folder that is fully accessible by your Vista user account (such as your new Vista account's Documents folder).

Firefox notes (for US users): If you are using Firefox as your default web browser and want to upgrade your Photoshop.com account, please close any other open browser windows before attempting to do so.

Windows Media Player: Some Photoshop Elements features (such as playing slide shows and audio/video files) may not work as designed in the latest version of Windows Media Player.

WinDVD for Vaio notes: On Sony VAIO machines with Vista Home Premium SP1, if you have installed WinDVD and are trying to create a new catalog, the Organizer might crash. To avoid this, while creating a catalog, deselect the Import free music into this catalog option.

Photoshop Elements Editor notes

Initialization and preferences files: If you experience problems launching Photoshop Elements Editor, rebuild your Photoshop Elements preferences file by clicking EDIT on the Welcome screen, and then immediately holding down Shift+Ctrl+Alt. Click Yes when Photoshop Elements prompts to rebuild your settings.

Shared files: Many files installed by Photoshop Elements, such as TWAIN support files and MSVCRT*.* files (Microsoft runtime files), are shared with other programs. When you install or uninstall other programs that use these shared files, the file versions used by Photoshop Elements may be overwritten or deleted. If you experience problems with features that depend on shared files, reinstall Photoshop Elements.

Effects: Some effects from the Effects palette will produce no visible results if applied to pure white or pure black pictures, shapes, or text.

Filters and limited effects on photo layers: Filters and some effects (Recessed Frame, Blizzard, Old Paper, Old Photo, and Pencil Sketch) from the Artwork and Effects palettes don't work on photo layers. Use filters on photos before placing them into frames, or simplify the layer using the Layer > Simplify Layer command on the photo layer, and then apply the filter.

Group Shot: The last file listed in the Project Bin when you enter Group Shot is retained as the bottom layer in your final composite. If you move your best photo to the last position (farthest right) before going into Group Shot, it can be used as an additional tool to refine the results. Use the eraser tool on the top photo to reveal the bottom layer.

Photomerge Panorama: If you receive out of memory errors when trying to make a panorama, resize each photo to a smaller size, and then retry the command. If you run into out of memory errors when saving a panorama, try flattening the file (use the Layer > Flatten Image command), or save the panorama in the smaller JPEG format.

Saved files for flipbook and e-mail: Before using Create > More Options > Flipbook or Share > E-mail Attachments options, save unsaved changes in the Editor.

Saving Project Bin as an album: You can open some graphic formats in the Photoshop Elements Editor that cannot be stored in the Photoshop Elements Organizer. In these cases, thumbnails in Organizer will appear blank, and can't be used. To avoid this problem, save all files in formats supported by Organizer (avoid .eps and .wmf, and some TIFF formats, specifically).

Printed Creations

Very large files: Photo creation pages (.pse documents) are high-quality, high-resolution files that require a significant amount of computer memory, both RAM (to allow you to load and work on the files) and hard drive space (to save, and for scratch disk use). If you notice very slow program performance when working with .pse documents, consider creating multiple .pse documents of fewer pages, so fewer pages are loaded into memory at a time. Also note that .pse pages can be very large in size, so operations such as loading, saving and printing will take noticeably longer than printing individual files. For example, when saving .pse documents, it may take up to a minute for the new document to appear in the Organizer.

Saving as a PDF: It is not uncommon to see a Converting Colors progress bar for several minutes when saving a multiple page creation (.pse) as a PDF.

Printing

The paper size in the Page Setup dialog in Photoshop Elements (Editor) does not synchronize with the paper size selected by the printer driver. If Photoshop Elements displays the wrong page size in print preview, click the Page Setup button in the Print dialog box, and then choose the correct paper size.

Smart Brush

If the pin for the Smart Brush tool is overlapped by the toolbar, making the pin inaccessible, select a different pixel-based layer to access the pin and move the pin to retain access to both the pin and the toolbar in the original layer.

Guided Edit

  • Certain actions in Guided Edit mode require that the image to be edited is in the 8-bit RGB format. Convert your images to the 8 bit RGB format before using Guided Edit. In addition, make sure that the active layer of the image is not locked.
  • In Guided Edit mode, ensure that the correct pixel layer is targeted to have the desired effect on the layer/image. Targeting an adjustment layer or an empty transparent layer may result in an error. Certain actions in Guided Edit mode require that the image has a Background layer.
  • In Guided Edit mode, the result of certain actions from Action Player may not reflect accurately on the screen. This might result in the image not being centered or not being displayed. To avoid this, use the Fit Screen option in the Zoom tool to reposition the image after you perform the action.

Password protection (Japanese version only)

Password-protected PDFs are not supported in the Editor. Before opening a PDF file in the Editor, ensure that password protection isn't enabled.

Photoshop Elements Organizer notes

Windows and Mac OS parity: With Photoshop Elements 9, the Organizer is available on Mac OS as well as Windows. Although to a large extent, the Organizer has the same set of features on both platforms, a few features are not yet available on Mac in this cycle. Some such features are the slide show creation tool, watched folders, burning or backup to CD/DVD and sharing via Photo Mail. There may also be other differences in workflows or shortcuts, some of which are obviously OS-specific.

Maximize mode and the Windows taskbar: If you keep your Windows taskbar at the top of your screen, the Photoshop Elements Organizer appears below the taskbar. To fix this, close your taskbar temporarily and then double-click the top of the Organizer window to switch the application out of Full Screen mode. Use the resize handle in the lower right-hand corner of the Organizer window to resize the application window so it fits in the space below the taskbar. Restore your taskbar, and then use the Photoshop Elements Organizer in this non-maximized mode.

Network catalogs: If you use the Organizer on a Mac machine, you can't use a catalog that is stored in a network location. Catalogs need to be on a local drive or an external hard disk or USB drive.

Organizer thumbnails:

  • If an image has been rotated in an application other than Photoshop Elements 9, update the thumbnail before printing or using the image in a creation to ensure that the images appear properly rotated. To update the thumbnail, select the image(s) and choose Update Thumbnail or Update Thumbnail for Selected Items in the Edit menu.
  • Some TIFF files and files that use uncommon color profiles may appear black or as generic thumbnails in the Organizer. To fix this, select the file, and choose File Export As New File(s). This will save the file with the supported set of file tags required by the Organizer to show the thumbnails.
  • Very large files appear with generic thumbnails. For example, panoramas created with Photomerge Panorama return multiple layers, which, when saved, creates very large files. To make thumbnails visible in the Organizer, consider saving panorama files as flattened JPEG images
  • Files that are not supported in the Organizer look like broken thumbnail icons. You can import these files by saving an album containing a file in an unsupported format, using the Photoshop Elements Editor, or importing files not supported by the Organizer, using Premiere Elements.

Version sets and projects: If you use the 'top' image of a version set in a slide show or online album project and then later remove that image from the version set, the previous image in the version set will be used the next time you edit the slide show or online album.

Date View and sharing: If you have started a share (for example, started to create an e-mail message), and you switch to Date View, you need to click the Photobrowser button to return to the Share pane.

Set date range, tags, and albums: If you restrict the photos to only a certain time period (through the Set Date Range command), when you click the Show All button after an Album or Smart Album search, the date limits are cleared. If you do this following a tag search, however, the data range is not cleared. To reset the date range following tag searches, use the Clear Date Range command.

Use System Font (Windows only): The Use System Font option in the Organizer preferences may result in clipped interface elements (for example, clipped button text in the Share panel) in some language versions of Photoshop Elements.

Elements Auto Analyzer and raw files: If you have raw files in your catalog and you see the Elements Auto Analyzer crashing, please update the Adobe Camera Raw plug-in to the latest version.

Slide Show notes (currently available only in Windows):

  • Performance: Large files can slow down the Slide Show Editor, which may be noticeable on slower computers. For peak performance, use smaller files. Before starting a slide show, use the File > Export As New File(s) command in the Organizer to make files smaller (1024 x 768 is recommended). This will help slide shows with large files, including camera RAW files, work faster. Another option is to use lower-quality previews.
  • Preferences: Once a slide show has been created, the Edit > Slide Show Preferences dialog box in the Slide Show Editor doesn't modify the current slide show. For example, checking Apply Pan & Zoom to All Slides in the preferences dialog after a slide show has been created will NOT apply pan and zoom to that slide show. When editing a slide show, you may select the slides and use the Edit > Apply Pan & Zoom to Selected Photos command to do this.
  • Audio: Audio files with extra metadata (for example, album art embedded with the file, like the art iTunes might add) may not play back in the exported slide show. Make a copy of the sound file without the album art embedded in order to hear the music in the final slide show.
  • Editing photos from Slide Show Editor: If you save edited photos in the .pse format, the photos show up as ? icons in the Slide Show Editor. Save them in .jpg format.
  • 3GPP Files: These files cannot be used in slide shows, even if the proper CODEC is installed.

Photo Mail (Windows only feature) : Four-byte text will appear as a ? in the Photo Mail layout screen. You can change the text in your e-mail program after the e-mail has been created.

Attachments: Files with Unicode characters in the filename will not attach to e-mail sent from Photoshop Elements; rename the files without using Unicode characters. In Mac Mail, images get added inline with the text by default. To always add images as attachments in Mac Mail:

  1. Open Terminal in Mac OS (Applications > Utilities > Terminal)
  2. Run the following command:
  3. defaults write com.apple.mail DisableInlineAttachmentViewing -bool yes

  4. To restore the default behavior, run the command: defaults write com.apple.mail DisableInlineAttachmentViewing -bool false

Importing addresses: On Windows systems, when sharing photos using the Photo Mail feature or as e-mail attachments, importing of e-mail addresses from Microsoft Exchange Server is not supported. Contacts can be imported from a local PST file or added individually.

Color settings: If you turn Color Management settings on or off, you should re-create pre-existing photo thumbnails in your Photo Browser. To re-create thumbnails, select the images in the Photo Browser, select Edit > Update Thumbnail.

Network support: You can access photos from network drives if they are mapped to a drive letter or if you use a valid share name. However, Photoshop Elements cannot store any of its working files on network drives.

Hiding all media types: The View > Media Types menu cannot be used to deselect all items. This ensures that accidental use of this command does not result in losing all files from the browser.

Page size and printing from the Organizer (Windows only): The paper size shown in the Print Preview window is based on the paper size loaded by the printer driver, not the size of the document being printed. To change the default paper size for Photoshop Elements, click the File > Page Setup menu, then click the Printer button, then click the Properties button and select a different paper size.

Easy print setting enabled with Canon bubble jet printers (Windows only): Now, you can control paper size, print media type, and borderless printing directly from Photoshop Elements. There is no need to open the Printer Properties dialog box when you want to print a borderless 4" x 6" photo on photo media. Be sure to install the latest version of your printer’s software.

Epson EasyPrint (Windows only): Be sure to install the latest version of your printer’s software in order to get the most up-to-date support. Visit the Epson Easy Print web site for details at http://support.epson.com/easyprint. For the Japanese version: http://www.i-love-epson.co.jp/EasyPrintModule

Templates for sharing: Templates used while sharing an album online may, on the desktop Photoshop Elements organizer, offer customization options, such as changing the color settings of the template. However, some of these customizations may not be available through the online account.

If there are no sound drivers installed on your system and you are trying to create or view an album using a template that plays sound files, then you may find that the album preview may not display all images of the album. Installing appropriate sound drivers ensure that this problem does not happen.

If you are installing both Photoshop Elements 9 and Premiere Elements 9, it is recommended to install both products in the same language. If installed in different languages, some catalog data such as Smart Tags may appear twice in the Organizer, once in each language.

Map View (English versions on Windows only)

Image file formats only: Project files, .pse files, and PDF files will not be supported in the Map view.

Sharing: If you open the map and immediately click the share button, your pins may not appear in the shared gallery. Move the map to force the pins to appear if they do not appear immediately.

If you place a tag associated with some images on the map, and then attempt to share the map, only those images that already have GPS data as part of their metadata are shared. To ensure that all images on the map are shared, place the images onto the map first (thereby adding GPS data to their metadata) and then associate them with the tag.

General troubleshooting

  • PROBLEM: >When I try to import video files using Photoshop Elements, I do not see the thumbnails for the files.
  • ANSWER: Make sure that the appropriate video codecs are installed on your machine.
  • PROBLEM: When I open my e-mail contacts, or try to send an e-mail message, sometimes, the correct screen appears after a long delay.
  • ANSWER: If you store several hundred contacts in your contact database in Photoshop Elements, the performance of e-mail-related features might come down. Keep the contact database small, and do not store contacts with whom you do not wish to share photos electronically.
  • PROBLEM: I can't remove a page from my photo book.
  • ANSWER: The photo book project is designed to be compatible with the online printer in your region. There is a limit on the minimum as well as maximum number of pages supported in a photo book. These limits are specific to the provider of this service. You may have reached the limit for the minimum number of pages required in the photo book.
  • PROBLEM: I can't drag a photo or selection from the main window onto a document thumbnail in the Project Bin to copy it; nothing happens.
  • ANSWER: The Project Bin does not allow drag-and-drop actions from an open document unless the file is first opened. Double-click the thumbnail in the Project Bin to open it, double-click the thumbnail of the file that contains the selection that you want to copy, and then drag onto the desired target thumbnail in the Project Bin.
  • PROBLEM: When I try to e-mail a photo from the Editor, I see the message "The filename or path is too long or invalid...The photo will be removed from the selection".
  • ANSWER: You might see this error message if you attempt to e-mail pictures that have been edited, but not saved. Try going back to the Editor and saving your images, and then re-creating the e-mail.
  • PROBLEM: Photoshop Elements seems unable to create an e-mail message when I try to create an e-mail message with a simple PDF slide show attached.
  • ANSWER: Photoshop Elements will not be able to create an Outlook or Outlook Express e-mail message if you use unicode characters in the filename of the PDF file. Try renaming the file without any unicode characters.
  • PROBLEM: Bitmap color mode files generate an error log when using the Process Multiple Files option in the Editor to batch Auto Level, Auto Color, Auto Contrast, or Sharpen adjustments.
  • ANSWER: Process Multiple Files works best on images that are already in RGB color mode.
  • PROBLEM: When I use the Save for Web command, I don't see the resulting file in my Photo Browser.
  • ANSWER: Files saved using the Save for Web command in the Editor are not automatically tracked by the Organizer. Save your Save for Web files to a watched folder to have them tracked by the Organizer.
  • PROBLEM: On a Windows system, when I try to back up or burn a VCD or DVD, the backup and verification appears to take only a second.
  • ANSWER: Contact the manufacturer of your CD or DVD drive to upgrade to the latest available firmware for your specific model of drive before trying again.
  • PROBLEM: When I create an album and try to share it, the album preview does not show one particular image.
  • ANSWER: The name of the image file may contain the special character '%' (percentage). Rename the file without the special character and generate a preview.
  • PROBLEM: I am connected to the Internet and still unable to see Online Services in Editor.
  • ANSWER: Launch the Organizer and then relaunch the Editor to see the Online Services available for your geographical location.

Photo Browser troubleshooting

  • PROBLEM: Scrolling through My Photos in the Organizer is slow and/or jumpy, and there's a spinning hourglass icon at the bottom of My Photo Well.
  • ANSWER: If you upgraded your catalog from a previous version of Photoshop Elements or Photoshop Album, rebuild your thumbnails to improve scrolling speed; select all the images in your catalog and choose the Edit > Update Thumbnail for Selected Items command.
  • PROBLEM: Where did my older calendars or greeting card creations go? I can't seem to find them in the Organizer after upgrading.
  • ANSWER: Although Photoshop Elements 9 supports greeting cards and calendars, the only way to preserve older creations is to save them as PDF using the previous version of Photoshop Elements, and then import them into Photoshop Elements 9.
  • PROBLEM: If I drag a bunch of photos from Windows Explorer into the Organizer window, I can’t minimize the Explorer window.
  • ANSWER: The Explorer Window may not get minimized during the import process. Wait until the import is complete.
  • PROBLEM: Where did my older galleries go? I can't seem to find them in the Organizer after upgrading.
  • ANSWER: Galleries are not supported in Photoshop Elements 9. When you converted your catalog, Photoshop Elements 9 converted galleries into albums and listed them under the Converted Galleries album group.
  • PROBLEM: I am using a Chinese language version of Photoshop Elements. When I try to type 4-byte characters in a caption or any other text box, the characters are not displayed properly.
  • ANSWER: Ensure that a 4-byte-compliant font, such as Microsoft Simsun 18030/ GB18030 package, has been installed on your system.

Slide show and flipbook troubleshooting

  • PROBLEM: When I preview my slide show during editing, it seems jerky and slow. How can I make the preview work better?
  • ANSWER: Your photos are shown in full resolution in slide shows so you can see the highest quality during final playback. But using high-res images can slow down the preview, particularly with slide shows using large images, or on slower computers. To optimize previewing, first export your photos to smaller sizes before using them in slide shows.
  • PROBLEM: When I save or play back .wmv files (when creating a slide show or flipbook, for example), my computer or the Organizer freezes.
  • ANSWER: If you have an Nvidia GeForce 6600 video card, try upgrading to the most recent firmware, or turning off hardware acceleration.
  • PROBLEM: When I try to add audio, such as an AC3 file, to a slide show, I see a message that says it can’t be added.
  • ANSWER: Audio that doesn’t have a supporting codec installed in the system causes this message. If you install a codec capable of playing back the AC3 file in Windows Media Player, then you can add the AC3 file to the slide show. 
  • PROBLEM: I don’t hear background music when I play my finished slide show.
  • ANSWER: Music files that have extra data appended to them by music management software (for example, album art added by iTunes), may not play back. To use these files, create a copy of the audio file, remove the album art data, and then use that file in the slide show.
  • PROBLEM: Some slide show previews have uneven movement for pans and zooms, or jerky transitions before exporting or writing the file to a disk.
  • ANSWER: Very large files with short durations may not appear properly during playback in review mode, but will be written fine when the movie is exported and played back. 
  • PROBLEM (Premiere Elements Bundle Only): When I use the Edit Original command in Premiere Elements to edit a placed Photoshop Elements slide show, nothing seems to happen.
  • ANSWER: You may need to click the Photoshop Elements program in the taskbar to ‘bring’ Photoshop Elements to the front. 
  • PROBLEM: Extremely short (less than 3 frames) or fast flipbook files may appear to drop frames on playback, or not play back at all in the Organizer.
  • ANSWER: The video file will play back better when exported and played in Windows Media Player.

Printing troubleshooting

  • PROBLEM: When printing a picture package, the photo doesn’t fill the entire print area or there is wasted white space within a picture package print zone.
  • ANSWER: Use the Crop to Fit option to force each photo to fill the entire print area. This option will scale the photo to fill an entire picture package print zone but not print portions of the photo that do not fit in the print zone.
  • PROBLEM: Sometimes, the Print Preview screen either shows no gaps between multiple images, or shows gaps, but does not print the same. Other times, a vertical black line may appear in print preview, but does not print out.
  • ANSWER: This is a known issue that can be minimized with a higher resolution display, but may always be present for certain layouts. The black line will not print.
  • PROBLEM: Caption, date, and/or filename information is cut off when I choose to print it with the photo.
  • ANSWER: Text for each photo is truncated if it exceeds the width of the image. Also, in some cases, the text in the preview and the printed page may differ slightly. Make sure borderless printing is not turned on in your printer settings. Borderless printing scales the entire print area larger, creating a mismatch between the caption placement (if selected) and the printed output.
  • PROBLEM: Caption, date, and/or filename information does not automatically rotate when the image is rotated in the layout.
  • ANSWER: The metadata printed with the photo always appears in the same position on the page, regardless of the orientation of the photo associated with it.
  • PROBLEM: My printer driver has automatic adjustments for fixing red eye and contrast, and for enhancing digital flash, but they don’t seem to work when printing from Photoshop Elements.
  • ANSWER: Printer driver adjustments are not supported when images have to be scaled to a different size on printout. Make those changes using the Photoshop Elements Editor.
  • PROBLEM: Crop marks do not appear on photos that fill the entire page.
  • ANSWER: Crop marks appear only if the image is smaller than the printable area.
  • PROBLEM: When I select CanoScan 8400F in the Photo Downloader, I see a “Connecting to Device…Please Wait” message, but nothing happens.
  • ANSWER: Click on the Scan Gear icon in the Task bar to bring it forward. You should not use the Photo Downloader to access your scanner, but should use the File > Get Photos > From Scanner command in the Photoshop Elements Organizer instead.

Customer care

Adobe Customer Service provides assistance with product information, sales, registration, and other non-technical issues. To find out how to contact Adobe Customer Service, please visit Adobe.com for your region or country and click on Contact.

Support Plan Options and Technical Resources 

If you require technical assistance for your product, including information on complimentary and fee-based support plans and troubleshooting resources, more information is available at http://www.adobe.com/go/support/. Outside of North America, go to http://www.adobe.com/go/intlsupport/, click on the drop down menu under the question “Need a different country or region?”, choose a different country or region, then click GO. Alternatively, you can click on Change beside the country name at the top of the screen to select a different country or region.

Free troubleshooting resources include Adobe’s support knowledgebase, Adobe user-to-user forums, Adobe Support Advisor and more. We are continually making additional tools and information available online in order to provide you with flexible options for resolving issues as fast as possible.

Other resources

 

Adobe website

Adobe TV

Adobe Design Center 

Developer Center

User Forums

Adobe User Groups

Adobe Marketplace and Exchange

Training

Adobe Certification Program

Adobe Partner Programs

Find an Adobe Authorized Training Center

Find an Adobe Authorized Print Service Provider

© 2010 Adobe Systems Incorporated. All rights reserved.

Keywords: read me, release notes. known issues


Doc ID
(cpsid_86152)

Last updated
2010-12-02

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