TechNote (Archived)

Contribute is unable to browse to the Internet

Issue

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Macromedia Contribute is unable to browse to the Internet.

Reason

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There are two possible reasons for this trouble:

• Computer running Contribute has no Internet connection.
• Computer running Contribute also uses a firewall application, which is blocking Internet access from Contribute.

Solution

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Test other browsers (Internet Explorer for Windows, Safari for Macintosh) to see if you can browse to the Internet.

• If other browsers fail, troubleshoot your Internet connection.
• If other browsers are able to browse to the Internet, look for firewall applications running in the background.
  • If a security alert appears, choose 'unblock' or allow Contribute to use Internet resources. For more information, refer to Windows Firewall blocks certain products after installing Windows XP SP 2 (TechNote tn_19489).
  • If no security alerts are appearing, manually look for firewall applications and look for settings that block access to programs/applications. Some anti-virus programs have built-in firewall that includes this feature. Look for Macromedia Contribute and choose an option to unblock it or allow Internet access.

Additional Information

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• Windows Firewall blocks certain products after installing Windows XP SP 2 (TechNote tn_19489)
• General Windows troubleshooting for Contribute (TechNote tn_19058)

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