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I can’t hear Flash content even though I have the latest versionProducts affected

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Confirm proper installation of the latest player

For Windows, follow the installation steps in "Troubleshoot Flash Player installation | Windows" to confirm that the latest version of Flash Player is installed.

For an Intel-based Mac OS, see instead Can't install Flash Player | Intel-based Mac OS.

Follow recommendations for sound or video audio problems

Follow your computer manufacturer or website recommendations for sound or video audio problems, for example:

  • Adjust the volume on your computer or speakers.
  • Adjust the volume of the Flash content.
  • Check the volume on other players you have installed.
  • Shut down and restart your computer.

Confirm that you allow a website's Flash content to play on your system

View the settings manager for your Flash Player installation.

  1. Control-click any Flash content.
  2. Select Settings.
  3. Select the Privacy tab.
  4. Select Advanced. The Adobe Flash Player Settings Manager appears.
  5. In the Global Storage settings Global Storage Settings Panel, select "Allow third-party content to store data on your computer." You can adjust settings for websites that you have already visited:
    1. To view or change privacy settings, use the Website Privacy Settings panel.
    2. To view, change, or delete storage settings, use the Website Storage Settings panel.
  6. Restart your browser and try playing an embedded video.

Check the browser security level

Make sure that the security level is not set to High or to a custom level that doesn't allow viewing of ActiveX controls. Typically, the default security level (medium) allows you to view Flash content. For a custom level, ensure that both Download Signed ActiveX Controls and Run ActiveX Controls And Plug-ins are set to Prompt. For example, in Internet Explorer:

  1. Choose Tools > Internet Options.
  2. Click the Security tab.
  3. Click Default Level, or click Custom Level.
    1. Find the section ActiveX Controls And Plug-in.
    2. Set Download Signed ActiveX Controls to Prompt.
    3. Set Run ActiveX Controls And Plug-ins to Prompt.

Check firewall and utility settings 

Some Internet utilities can restrict viewing of ActiveX controls. In some cases, they block Flash Player content. Confirm with your system's administrator and Internet Service Provider that firewall or utility settings are set to allow ActiveX controls, Flash Player content, and the website you are visiting.

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More solutions

I'm having a different problem with Adobe Flash Player

Note: Visit the Adobe Flash Player Help and Support page for help with other top issues.


Keywords: Flash Player; Flash; troubleshooting; sound; no sound; audio; no audio

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