TechNote (Archived)

Unexpected telephony dial-in or passcode in a Breeze Meeting

Issue

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A Breeze Meeting that uses integrated telephony does not have the expected conference call dial-in or passcode information.

Reason

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The Meeting was not created from within the correct Breeze user account. Telephony credentials do not "translate" from account to account.

Solution

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Each newly created Breeze Meeting that includes integrated telephony will use the telephony credentials of the user account that originally created that Meeting, regardless of what Meeting Hosts are Presenters or Hosts in the Meeting.

Prior to creating the Meeting, determine which conference call credentials are needed and create the Meeting from that telephony enabled user account.

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