TechNote

Font is substituted with Times New Roman on WinHelp export

Issue

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When you attempt to export WinHelp (*.HLP) from RoboHelp for Word, fonts are substituted with Times New Roman.

Reason

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Microsoft has implemented new RTF tags via some of their Microsoft Word security updates. RoboHelp was unable to process these new tags.

Solution

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Update RoboHelp for Word to resolve this issue.

Backup the HPJ2Hlp.dll file:

1. Quit all instances of RoboHelp and Microsoft Word.
2. Browse to the [Path to the RoboHelp X5 application]\RoboHelp Office\RoboHELP folder. The default location for RoboHelp X5 is C:\Program Files\RoboHelp Office\RoboHELP.
3. Rename HPJ2Hlp.dll to HPJ2Hlp.old.

Install the update:

1. Download tn_799a6b49-v3.zip.
2. Unzip tn_799a6b49-v3.zip.
3. Move HPJ2Hlp.dll from the location you extracted it to, to the [Path to the RoboHelp X5 application]\RoboHelp Office\RoboHELP folder.

You should now be able to generate WinHelp without loosing your font settings.

Additional Information

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Please report any issues or bugs you experience with this update to Technical Suport. Contact information for support is available here.

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