TechNote

Cannot Import Word Documents Into RoboHelp

Issue

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Can't import a Word document into RoboHelp HTML, the import wizard hangs or shuts down when trying to import.

Solution

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Click here to see a RoboDemo movie of these steps

If you are having this problem, try placing the SSWord.wll file in your Word Addins.

1. Open up Word

2. Choose TOOLS

3. Choose Templates and Addins

4. Click the Add button

5. Browse to the default location for the SSWord.wll file:
   
   C:\Program Files\RoboHelp Office\RoboHelp HTML
   

6. Choose the SSWord.wll and click OK

7. Save in Word

8. Close Word

9. You should now be able to import a Word file into RoboHelp

Search Support

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