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Service Note (Archived)

Valid proof of purchase

Adobe accepts the following items as proof of purchase:

  • An Adobe order number
  • A sales receipt or shipping invoice from a reseller that lists the following information:
    • Reseller name and address
    • Product and version purchased
    • Purchase date
    • Purchase price

If the proof of purchase you received doesn't include this information, contact the reseller for a replacment. 

 

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Products Affected:

acrobat3d
acrobat
acrobatcapture
acrobatconnect
acrobatdistiller
acrobatelements
adobereader
aftereffects
air
amp
audition
authorware
bridge
captivate
centralprooutputserver
coldfusion
contribute
contributepublishingserver
createpdfonline
creativesuite
devicecentral
digitaleditions
director
distillerserver
documentcenter
documentserver
downloadmanager
dreamweaver
encore
fireworks
flash
flashlite
flashmediaserver
flashpaper
flashplayer
flashremoting
flex
framemaker
framemakerserver
freehand
graphicsserver
homesite
illustrator
incopy
indesign
indesignserver
jrun
livecycle
livecyclees
onlocation
outputdesigner
outputmanager
outputparkformysap.com
ovation
pagemaker
photoshop
photoshopelements
photoshopextended
photoshoplightroom
postscriptprintdrivers
premiere
premiereelements
premierepro
productionstudio
robohelp
robohelpforframemaker
shockwaveplayer
soundbooth
techcommsuite
type
ultra
versioncue
visualcommunicator
vlogit
weboutputpak