TechNote

Issue

Adobe AIR applications using version 9.2 of Adobe Reader and Acrobat may not be able to display a PDF file. This issue appears on the Windows operating systems only.

Detail

This issue appears when both Adobe AIR 1.5.2.8870 (or earlier versions) and Reader/Acrobat 9.2 are installed on a user’s system running Windows operating systems.

Solution

Download and install the latest version (AIR 1.5.2.8900) of the Adobe AIR runtime. The updated version of AIR 1.5.2.8900 includes a fix that addresses this issue. Since this issue does not impact Mac or Linux users, those users can continue using 1.5.2.8870 (1.5.2.8900 is only available for Windows operating systems).

To determine the version number of Adobe AIR installed on your system on Windows operating systems, complete the following steps: 

1. Launch the “Add or Remove Programs” system utility on Windows (usually listed in the “Control Panel”)
2. Select “Adobe AIR”
3. Click “Click here for support information”.  A dialog will appear that displays the complete version number.

If the version number of Adobe AIR is 1.5.2.8870 or earlier, you will need to download the latest version of the Adobe AIR runtime.

Additional Information

For developers of Adobe AIR applications that include PDF content, we recommend that you grab the latest version of the AIR SDK.

In order to manually overlay a newer version of the AIR SDK using Flex Builder, please see the section “How to overlay AIR SDK for use with Flex SDK” in the Adobe AIR release notes.