TechNote

Using the Web Server Connector to configure IIS 64bit results in "An unknown error has occured"

Issue

JRun is unable to configure IIS in 64 bit mode some times it throws "An unknown error has occured " and some times though it configures properly it throws SERVER ERROR

Either the Macromedia application server(s) are unreachable or none of them has a mapping to process this request.

Solution

While configuring web server connector, if you receive the message "An unknown error has occurred ", ensure that you have an entry for IP address/hostname in the host file used to configure the connector.

For example, in wsconfig, you provided 127.0.0.1 as hostname, but the host file {available in C:\Windows\System32\Drivers\etc} does not have entry for 127.0.0.1, then you will receive the error.

Updating the host file with IP address/Hostname and using it while configuring the connector resolves this issue.