TechNote (Archived)

To Photoshop.com Community Questions—Table of contents

General

• What is Photoshop.com?
• Where is Photoshop.com available?
• Can I try out Photoshop.com?
• How do I access Photoshop.com?
• What are the system requirements?
• What types of security measures are in place for Photoshop.com?
• Does Photoshop.com work with video files as well as photos?
• What rights do I have to my photos?
• What happened to Photoshop Express?
• What is the difference between Photoshop.com and Photoshop Express?
• Is there an Adobe AIR® version of Photoshop.com?
• Is there a mobile app for Photoshop.com?

Membership

• How much does Photoshop.com cost?
• What do I get with each level of membership?
• Can I add additional storage space to my membership?
• How can I purchase a Plus membership?

Sign Up/Sign In

• How do I sign up?
• What is an Adobe ID?
• I forgot my password—how do I reset it?
• Why am I unable to verify my e-mail address or reset my password?
• Can I change the profile picture used for my account?
• How do I get a Personal URL?
• Can I change my Personal URL?

Support and feedback

• Can I get technical support for Photoshop.com?
• How do I get technical support for Photoshop.com Mobile and ShoZu?
• Can I give Adobe my opinions on Photoshop.com?

General

Q: What is Photoshop.com?
A: Photoshop.com is the complete solution for managing, editing, storing, and sharing your photos online, with tutorials, inspiration, and more. Photoshop.com is available from any web-enabled computer, compatible mobile phones, and directly from within Adobe® Photoshop® Elements 7 or Adobe Premiere® Elements 7 software. With Photoshop.com, you can organize, tweak, create, e-mail, display, and store your photos.

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Q:Where is Photoshop.com available?
A: At this time, Photoshop.com is available in English for US residents. Other languages and countries will be added in the future. You can access Photoshop.com from outside the US. However, data travels to and from US-based servers, which could result in poor performance.

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Q: Can I try out Photoshop.com?
A: Point a web browser to www.photoshop.com and you can set up a no-obligation free account in just a few minutes.

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Q: How do I access Photoshop.com?
A: You can access Photoshop.com from any web browser at www.photoshop.com. You can also access Photoshop.com from compatible mobile phones running Photoshop.com Mobile or Shozu software, or through Photoshop Elements 7 or Adobe Premiere Elements 7 software.

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Q: What are the system requirements?
A: To use Photoshop.com, you need the following:

• internet-connected computer with Windows XP or Vista, or Mac OS 10.4 or later
• a minimum screen resolution of 1024 x 768; 512 MB of RAM
• Internet Explorer 6, 7, or 8 (Windows), Safari 3.0.4 or later (Mac OS), or Firefox 2 or later (either platform)
• Flash Player 10 (version 10.0.22 or later) 

The new landing page could run slowly if you have an older Mac G4 system. After creating your own login credentials and selecting Remember Me, you can skip the landing page on future visits to Photoshop.com.

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Q: What type of security measures are in place for Photoshop.com?
A: Adobe uses industry-leading security engineering practices and processes in building its products. With Photoshop.com, security is considered at every level, from the applications to networks to physical facilities. In addition to the latest technologies, world-class security requires ongoing adherence to best-practices policies. When you access Photoshop.com, Secure Sockets Layer (SSL) technology is used for server authentication, helping to protect your data and access. Additionally, Photoshop.com leverages firewall protection, intrusion detection systems, SSL encryption, and proprietary protocols to help protect your important information. Multiple layers of physical security protect the Photoshop.com hosting facilities—only authorized personnel have access to the facilities and servers.

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Q: Does Photoshop.com work with video files as well as photos?
A: You can upload video files from the Photoshop Elements 7 or Adobe Premiere Elements 7 organizer to Photoshop.com. You can also download video files anywhere using a web browser, and view them on any video player that handles the file type. In the online organizer on Photoshop.com, video files are designated with a filmstrip icon. Video editing is not one of the features of Photoshop.com. However, Adobe anticipates that it will be one of the features requested by customers for future additions. Stay tuned!

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Q: What rights do I have to my photos?
A: Refer to the Terms Of Use link for the specific legal terms and conditions for using Photoshop.com. You'll find it at the lower-right corner of the Photoshop.com window, along with a link to the Privacy Policy for the service.

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Q: What happened to Photoshop Express?
A: It's there—Photoshop.com includes all of the features of Photoshop Express, and a lot more.

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Q: What is the difference between Photoshop.com and Photoshop Express?
A: If you have used the Photoshop Express Beta, Photoshop.com is going to be familiar to you. Basically, Photoshop Express is now the online editor component of the Photoshop.com services.

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Q: Is there an Adobe AIR® version of Photoshop.com?
A: No, but there is an AIR Uploader that can be used to upload and sync JPEG files between your desktop and Photoshop.com without a browser. You can download the AIR Uploader separately. If you use Photoshop Elements to upload non-JPEG files, the AIR Uploader doesn't sync them back down to your system. Download the program from Photoshop.com and log in with your username and password. Drag photos right onto the Uploader to get them up to Photoshop.com.

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Q: Is there a mobile app for Photoshop.com?
A: Yes. Photoshop.com Mobile lets you view and upload photos from your compatible mobile phone to Photoshop.com. You can download the software from Photoshop.com—see Photoshop.com Community Questions—Mobile for more information.

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Membership

Q: How much does Photoshop.com cost?
A: The Photoshop.com service is currently available at two levels of membership—Basic and Plus. The Basic level is free with the option to purchase additional storage space starting at $19.99 per year. The Plus level costs $69.99 per year for 20 GB of storage space, or $129.99 per year for 100 GB.

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Q: What do I get with each level of membership?
A: Both versions give you the following:

• a Personal URL to access your account
• online private and public sharing
• tutorials
• online photo management, editing, and interactive photo galleries
• browser-based upload and download
• anywhere access to your photos and videos from Photoshop Elements 7 and Adobe Premiere Elements 7, including syncing and backup from your desktop to the web
• mobile access
• 2 GB of online storage space

The Plus version adds special artwork, album templates, and effects, and 20 GB or 100 GB of online storage.

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Q: Can I add additional storage space to my membership?
A: For the Basic membership, 20 GB of storage space is available $19.99/year. Or, you can get 40 GB for $39.99/year or 100 GB for $99.99/year. A Plus membership costs $69.99 per year with 20 GB of included storage space, and $129.99 per year with 100 GB.

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Q: How can I purchase a Plus membership?
A: Plus-level membership is only available to customers who also purchase Photoshop Elements 7 or Adobe Premiere Elements 7 software. You need the Organizer in these applications to use most of the additional features of Plus membership.

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Sign Up/Sign In

Q: How do I sign up?
A: If you already have an Adobe ID, simply go to www.photoshop.com and sign in. If you don't have one yet, you can create one in a few seconds using your e-mail address and a password you create. Once you sign up, you receive a verification e-mail message. After you verify your e-mail address, your membership is active.

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Q: What is an Adobe ID?
A: An Adobe ID is an e-mail address and password combination you use to access the wide world of Adobe products. Adobe IDs give you access to the wide world of Adobe products, including trial software downloads and online services like Photoshop.com.

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Q: I forgot my password—how do I reset it?
A: Click Forgot Password? in the sign-in section of the Photoshop.com home page. If you're already logged in to Photoshop.com, click Sign Out in the upper-right corner of the window to access the sign-in section.

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Q: Why am I unable to verify my e-mail address or reset my password?
A: During the e-mail verification and password reset processes, Adobe sends e-mail messages to your registered address. If you don't receive them, check your e-mail software or service provider to make sure that the message hasn't been marked as spam. If you have any doubts, be sure your e-mail is set to accept messages from Adobe.com, and try again.

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Q: Can I change the profile picture used for my account?
A: Sure. Upload some photos to your account. In either My Library or My Gallery, mouse over the image you would like to use. Then, click Photo Options at the bottom of the image thumbnail. Choose Use As Profile Image.

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Q: How do I get a Personal URL?
A: You assign Personal URL (for example, myphotos@photoshop.com) when you set up your Photoshop.com account. In fact, choosing the URL is a required part of the account creation process. To see what your Personal URL is, choose My Account > Account Settings at the upper-right corner of the Photoshop.com window. Your Personal URL isn't active unless you've chosen an album to share.

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Q: Can I change my Personal URL?

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Support and feedback

Q: Can I get technical support for Photoshop.com?
A: Visit the support forums for help, advice, and tips from other Photoshop.com users and from Adobe support personnel.

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Q: How do I get technical support for Photoshop.com Mobile and ShoZu?
A: Visit www.adobe.com/go/pscom_mobile_help for Photoshop.com Mobile support, and visit ShoZu's online technical support site for help using Shozu.

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Q: Can I give Adobe my opinions on Photoshop.com?
A: Yes. Click Help at the upper-right corner of the Photoshop.com screen, and then select Feedback. Adobe wants your opinions and suggestions as often as you have them.

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