Adobe Connect account Frequently Asked QuestionsProducts affected
The following content applies to NA, APAC and EMEA Geos
- Where can I find my Adobe Connect phone conferencing number?
- Is there a toll free number I can use for my phone conference?
- My trial account is about to expire. What happens to my phone conferencing number?
- My trial account is about to expire. What happens to my meeting room?
- When will Adobe charge my credit card?
- How do I cancel my account?
Where can I find my Adobe Connect phone conferencing number?
Your Adobe Connect phone conferencing number is located in the top right corner of the meeting window. Your phone conferencing number is also located in the welcome e-mail you received when you created your account.
Is there a toll free number I can use for my phone conference?
While we do provide an 800 number within the account, usage of this number by meeting participants will result in a billable charge.
My trial account is about to expire. What happens to my phone conferencing number?
Once your trial account expires, the telephone conferencing number generated by Adobe Connect will remain the same for as long as you own your meeting room.
My trial account is about to expire. What happens to my meeting room?
Once your trial account expires you have the option of subscribing on a monthly or annual basis (see the purchase options on the Adobe website at
www.adobe.com/products/connect/).
When will Adobe charge my credit card?
For monthly plans, Adobe will charge your credit card once a month on the anniversary of your sign-up date. For example, if you signed up on November 5, then subsequent billings will occur on December 5, January 5, February 5, and so on.
For annual plans, Adobe will charge your credit card once a year on the anniversary of your sign-up date. For example, if you signed up on November 5, 2006, then subsequent billings will occur on November 5, 2007, November 5, 2008, and so on.
How do I cancel my account?
You can cancel your account from within Adobe Connect by choosing Meeting > My Account > Stop auto-renewal.
You can cancel anytime before the date of your next billing cycle to avoid subsequent monthly charges.
Doc ID
(e426a377)
Last updated
2011-05-21
Products affected
Acrobat Capture
Acrobat Connect
Acrobat Distiller
Acrobat Elements
Acrobat
Central Pro Output Server
Device Central CS
Document Center
Output Designer
Output Manager
Output Pak for mySAP.com
Reader
Technical Communication Suite
After Effects CS
Adobe Audition
Authorware
Bridge CS
Adobe Captivate
ColdFusion
Contribute Publishing Server
Contribute CS
Create Adobe PDF Online
Creative Suite
Director
Distiller Server
Download Manager
Dreamweaver CS
Encore CS
Fireworks CS
Flash Lite
Flash Media Server
FlashPaper
Flash Player
Flash Remoting
Flash CS
Flex
FrameMaker Server
FrameMaker
FreeHand
Graphics Server
HomeSite
Illustrator CS
InCopy CS
InDesign Server
InDesign CS
Jrun
Lightroom
LiveCycle ES
Adobe OnLocation CS
Ovation
PageMaker
Photoshop Elements
Photoshop Extended
Photoshop CS
PostScript printer drivers
Adobe Premiere Elements
Adobe Premiere Pro CS
Adobe Premiere
Production Studio
RoboHelp for FrameMaker
RoboHelp Office
Shockwave Player
Soundbooth CS
Stock Photos
Studio
Type
Ultra
Version Cue
Visual Communicator
Vlog it!
Web Output Pak
