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Error: "Encoding Failed. Could not read from the source" (Adobe Media Encoder CS4 on Windows)

Issue


When you attempt to encode media with Adobe Media Encoder CS4 on Windows, the following error message appears in the text file (AMEEncodingErrorLog.txt) that opens when you click the error icon:

  • "Encoding Failed. Could not read from the source. Please check if it has moved or been deleted."

Reason


You removed an earlier version of Adobe Premiere Pro or Adobe Creative Suite on the same computer.

Solution


Do one or both of the following solutions:

Solution 1: Create a shortcut to the Premiere Pro executable file, rename the shortcut to Premiere, and move the shortcut to C:\Program Files\Common Files\Adobe\dynamiclink.
  1. Close all Adobe applications.
  2. In Windows Explorer, navigate to C:\Program Files\Adobe\Adobe Premiere Pro CS4. (If you installed Premiere Pro CS4 in a location other than the default of C:\Program Files\Adobe, then navigate to your custom installation location.)
  3. Right-click on Adobe Premiere Pro.exe (which might appear without the .exe extension) and choose Create Shortcut.
  4. Rename the newly created shortcut to just Premiere.

    Important: The name of the shortcut must be exactly Premiere with no other characters.

  5. Open a second Windows Explorer window, and navigate to C:\Program Files\Common Files\Adobe\dynamiclink.
  6. Move the Premiere shortcut that you created into the dynamiclink folder.
Solution 2: Remove and reinstall all Premiere Pro CS4 components or all Adobe Creative Suite 4 components.
  1. Do one of the following:
    • Windows XP: Choose Start > Control Panel > Add or Remove Programs.
    • Windows Vista: Choose Start > Control Panel > Programs and Features.
  2. In the list of installed programs, select Adobe Premiere Pro CS4, Adobe Creative Suite 4 Production Premium, or Adobe Creative Suite 4 Master Collection.
  3. Click Change/Remove (Windows XP) or Uninstall (Windows Vista).
  4. Follow the on-screen instructions to remove all components of Premiere Pro CS4 (including Adobe Encore CS4 and Adobe OnLocation CS4) or to remove all components of your edition of Adobe Creative Suite 4.
  5. Re-install your Adobe software.

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Document Details

ID:kb407106

Products Affected:

premierepro