TechNote

Unexpected scaling and/or rotation when you print from Illustrator CS3 or InDesign CS3 (Mac OS X 10.5.5)

Issue

After you install the Mac OS X 10.5.5 update, printing to certain printers from Illustrator, InDesign or InCopy results in pages rendering with incorrect scaling and/or rotation. The document contents might be smaller than expected, or enlarged so that parts of the page extend beyond the edge of the paper. The contents might appear rotated relative to the paper so that parts of the page extend beyond the edge of the paper.

Solution

Try one or more of the following solutions:

Solution 1: Update your Mac operating system to 10.5.6.

For more information on how to upgrade your operating system, please refer to http://www.apple.com/downloads.

Solution 2: Use the "Defined by Driver" option in the Paper Size control.

In Illustrator:

Choose File > Print.
Select the General pane.
Choose "Defined by Driver" in the Size control of the Media control group.
Click the Page Setup button. If a warning dialog box appears, click OK.
Ensure your desired paper size is selected and click OK.
Click Print.

In InDesign:

Choose File > Print.
Select the Setup pane.
Choose "Defined by Driver" in the Paper Size control.
Click the Page Setup button. If a warning dialog box appears, click OK.
Ensure your desired paper size is selected and click OK.
Click Print.

Solution 3: Print from Adobe Acrobat or Adobe Reader.

Export the file to PDF and print the document from Acrobat or Adobe Reader.

Solution 4: Change the resolution to something other than the default value.

If you are printing to the Adobe PDF printer, then change the resolution to something other than the default value.

Choose File > Print.
Click on the Printer button. If a warning dialog box appears, then click OK.
If the OS Print dialog box appears minimized, then click on the button with a downward facing triangle to expand it.
From the pull-down list of options, choose Printer Features.
Set the Resolution control to 600dpi, or something other than the current value.

Solution 5: Run InDesign in Rosetta mode