Looping kernel panic after Illustrator CS4 crashes (Mac OS)Products affected
Issue
After Adobe Illustrator CS4 crashes, Mac OS generates a kernel panic. Upon each reboot, another kernel panic occurs.
Reason
Adobe Illustrator CS4 crashed in an abnormal way and was unable to recover from this crash.
Solution
Solution 1: Reboot into Safe Boot and then allow the Mac OS to send a crash report.
- Reboot your system into Safe Boot. See "Start the system in Safe Boot mode (Mac OS X)" (TechNote kb404936) for instructions to start your system in Safe Boot.
- Allow the operating system to send a crash report.
- Reboot normally.
Additional Information
This issue has only been observed in Illustrator CS4.
Doc ID
(kb406309)
Last updated
2010-06-09
Products affected
