Service Note

Check your order status and track your order

What's covered

• Track orders placed on the Adobe Store
• Track orders placed over the phone with Adobe

 

Track orders placed on the Adobe Store

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After you place an order on the Adobe Store, you receive e-mail notifications about the status of your order. Notifications are sent to the address you used when you placed the order.

In addition, you can check order status on the Adobe website:

1. Go to www.adobe.com.
2. At the top left of the home page, click Your Account.
3. Type your Adobe ID and password, and click Sign In.
4. Under Purchases, click View Order History.
5. Click the link to the order.
   
   Note: If you don't see your order on the Order History page, click the Back button in your web browser, and then click Customer Support Portal to submit a Web Case.
    
6. Click the tracking number link to see the shipping status on the carrier's website.

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Track orders placed over the phone with Adobe

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1. Go to www.adobe.com.
2. At the top left of the home page, click Your Account.
3. Type your Adobe ID and password, and click Sign In.
4. Click Customer Support Portal.
5. Under Get Support, click the Orders & Returns tab.
6. From the Choose Issue Type menu, choose Order Status.
7. Click Proceed To Online Form..
8. Complete the form and click Review Case & Submit.
9. Click Submit Case.

Before you contact Adobe, please be ready with your order number.

After you submit your case, you will receive a response within 24 hours.

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