TechNote

Runtime error when launching Acrobat 9 or Reader 9

Issue

When you start Adobe Acrobat 9 (Standard, Pro, Pro Extended) or Adobe Reader 9, a runtime error occurs:

"Microsoft Visual C++ Debug Library Runtime Error! Program: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe The application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information. "

Reason

The affected user has a redirected Application Data folder and as a result the network path containing the Application Data uses a UNC path that begins with \\. This UNC path causes Acrobat 9.0 or Adobe Reader 9.0 to incorrectly parse the Application Data path and give the error message.

Solution

Please update Acrobat and/or Reader to Adobe Acrobat 9.1 or Adobe Reader 9.1.

Adobe Reader

Get Adobe Reader 9.1 from the Adobe website at http://get.adobe.com/reader/.

Acrobat 9 Standard and Acrobat 9 Pro for Windows

Adobe Acrobat 9 Standard and Acrobat 9 Pro Windows updates to Acrobat 9.1 are available on the Adobe website at the following URLs:

http://www.adobe.com/support/downloads/detail.jsp?ftpID=4375
(9.1 Update for Brazilian Portuguese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Spanish, and Swedish languages)
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4382
(9.1 Update for all other supported languages)

Adobe Acrobat 9 Pro Extended for Windows

Download the Acrobat 9.1 from the Adobe website at http://www.adobe.com/support/downloads/detail.jsp?ftpID=4381.

Acrobat 9 for Mac OS

Adobe Acrobat 9 Pro Macintosh update to Acrobat 9.1 is available from the Adobe website at http://www.adobe.com/support/downloads/detail.jsp?ftpID=4374.