TechNote

Using the Adobe Creative Suite 4 Clean Script

What's covered

• What is the Adobe CS4 Clean Script?
• Where to obtain the Adobe CS4 Clean Script.
• Running the Adobe CS4 Clean Script.
• Verifying the Adobe CS4 Clean Script has run successfully
• Contact Support

What is the Adobe CS4 Clean Script?

The Adobe CS4 Clean Script is designed to help resolve installation problems experienced by users of Adobe Creative Suite 4 and Point Products, for example, by cleaning up install records for any pre-release installations of Adobe Creative Suite 4 or Point Products. Unlike the equivalent script for Creative Suite 3, it does not remove the products or components of those installs.
The Adobe CS4 Clean Script can be executed so as to not interfere with correct functioning of Adobe Creative Suite 3 and Point Products.

Where to obtain the Adobe CS4 Clean Script.

Please download the CS4 Clean Script.

Note: For instructions on how to use and obtain the CS3Clean Script, see "Using the new CS3Clean Script" (TechNote kb402767).

Running the Adobe CS4 Clean Script.

For information on running the CS4 Clean Script please refer to, Run the CS4 Clean Script (TechNote kb406241).

Verifying the Adobe CS4 Clean Script has run successfully.

1. Open the Adobe CS4 Clean Script log. This file is written to the following locations:
   • Mac OS X
     /Users/[Username]/
   • Windows XP (where C is the letter of your boot drive)
     \Documents and Settings\[Username]\
   • Windows Vista (where C is the letter of your boot drive)
     \Users\[Username]\
2. Open the Adobe CS4 Installer Database removal application.log (Mac OS) or Adobe CS4 Installer Database removal script.log (Windows) file in a text editor such as Notepad.
3. Check that everything has been successfully removed using the following guidelines:
   • For each install record successfully removed, look for the following entry:
     2008-09-30 13:55:58.863 Adobe Creative Suite Cleanup[4850:913] ======== Session ed8819b596efd783b10a7b5c7091d15 has been successfully removed ======
   • If the script has been unable to remove something, look for the following entry:
2008-09-30 13:55:56.425 Adobe Creative Suite Cleanup[4850:913] Failed to delete the payload: {72D4DD79-CDA1-47DA-A84C-AD757C54781D}

Contact Support

If you are still unable to successfully install your Creative Suite 4 application after following these instructions and you own a registered copy of the software, then contact Customer Support for additional help with installation. To obtain customer service visit our Adobe Customer Support site, select your Country, and click Go.

If you require technical assistance for your product, including information on free and paid support options and troubleshooting resources, please visit our Adobe Technical Support site. Outside of North America, please visit our International Technical Support site. Additional troubleshooting resources include the Adobe support knowledgebase and the Adobe User-to-User forums.

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