TechNote

Error occurs and you cannot open files that are saved to a server (Photoshop CS3 on Mac OS X v. 10.5.3)

Issue

You receive the error message, "Could not complete your request because it is not a valid Photoshop document" when you try to open files saved to a network server in Mac OS 10.5.3.

This issue may also affect InDesign CS3 and other CS3 applications.

Reason

Solution

Solution 1: Update to Mac OS X v.10.5.4.

See the Apple website at www.apple.com/downloads for more information about the Mac OS X 10.5.4 update.

Solution 2: Work locally.

Work locally and copy your files to the server when you are done.

Additional Information

Adobe recommends that you not save directly to servers, because writing directly to servers adds a level of complexity to the function of saving.

Additionally, multiple factors affect data transmission over a network, including file servers, routers, bridges, network cards, software, cables, connectors, power cables, and power supplies. Network connections can suddenly become unavailable, increasing the risk of data loss and application errors. During transmission and reception, network software verifies that data has been sent and received. The depth of verification depends on the network software package and may not be accessible by the operating system. When you try to save files across a network, you may receive the error, "Could not complete the request because the file is locked," or "Could not save because of a disk error." However, the network and operating system may not notify you if a Photoshop image or scratch disk file contains damaged or incomplete information.