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Title

Error "not enough memory" when you open a camera raw file in Photoshop Elements 4.0.1 (Mac OS 10.3)Products affected

Issue

When you try to open a camera raw file in Adobe Photoshop Elements 4.0.1 on Mac OS 10.3, you see one of the following error messages:

  • Could not complete your request because there is not enough memory (RAM).
  • Could not complete your request because Photoshop does not recognize this type of file.

Reason

The Adobe Photoshop Camera Raw 4.2 plug-in or later is installed.

Solution

Do one of the following solutions:

Solution 1: Upgrade to Mac OS 10.4 or later.
Solution 2: Reinstall the Photoshop Camera Raw 4.1 plug-in, and convert your camera raw files to DNG files, if necessary.

Note: Photoshop Elements can support the Photoshop Camera Raw 4.1 plug-in on Mac OS 10.3, but Adobe Bridge can not support versions of the plug-in later than 3.7. In order to use camera raw and DNG files in both applications, use the following instructions to install the latest compatible version of the plug-in for both applications. Note that the plug-ins are located in folders that are specific for each application and that the shared plug-in folder (Library/Application Support/Adobe/Plug-Ins/CS2/File Formats) is left empty.

  1. Exit Photoshop Elements and Bridge.
  2. Download the Photoshop Camera Raw 4.1 plug-in from the Adobe web site at http://www.adobe.com/support/downloads/detail.jsp?ftpID=3654.
  3. Double-click on the downloaded file to load the disk image.
  4. Navigate to Library/Application Support/Adobe/Plug-Ins/CS2/File Formats.
  5. Move the Camera Raw.plugin file to to the Trash.
  6. Navigate to Applications/Adobe Photoshop Elements 4.0/Plug-Ins.
  7. Copy the Camera Raw.plugin file from the download into the Plug-Ins folder.
  8. Download the Photoshop Camera Raw 3.7 plug-in from the Adobe web site at http://www.adobe.com/support/downloads/detail.jsp?ftpID=3591.
  9. Double-click on the downloaded file to load the disk image.
  10. Naivgate to Applications/Adobe Bridge/Plug-Ins.
  11. Copy the Camera Raw.plugin from the download into the Plug-Ins folder.

Note: If you also use Adobe Photoshop CS2 on the same computer, then copy the Photoshop Camera Raw 3.7 plug-in file to the Applications/Adobe Photoshop CS2/Plug-ins/Adobe Photoshop Only/File Formats folder.

If you use a camera that requires a version of the Photoshop Camera Raw plug-in later than 4.1, then you can use the latest version of the free Adobe DNG Converter to convert your camera raw files to DNG (Digital Negative) files. DNG files can be opened in an Adobe product that supports the Photoshop Camera Raw 2.3 plug-in or later. For the list of cameras supported by the Photoshop Camera Raw 4.x and 3.x plug-ins, see TechNotes kb402444 and 331563.

For more information about the DNG format or to download the latest version of the Adobe DNG Converter, visit the Digital Negative page on the Adobe website.

Additional Information

The Photoshop Camera Raw 4.2 and later plug-in requires Mac OS 10.4 or later.

Note: In order to use the Photoshop Camera Raw 4.1 plug-in with Photoshop Elements 4.0 on Mac OS, you must first install the Photoshop Elements 4.0.1 update. You can download the Photoshop Elements 4.0.1 update from the Adobe website atwww.adobe.com/support/downloads/detail.jsp?ftpID=3670.


Doc ID
(kb403088)

Last updated
2009-11-24

Products affected

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