"Internal Error" or "File not found" when previewing a multi-page Fireworks CS3 file in a browser on Leopard (Mac OS X v10.5.x)Products affected
Issue
When you preview a multi-page Adobe Fireworks CS3 document in a web browser on Leopard (Mac OS X v10.5), Fireworks displays the error message, "Could not complete your request. An internal error occured". After updating to Mac OS v10.5.1, the error message in Fireworks when previewing a multi-page document is "Could not complete the request; the file was not found."
Solution
Solution 1: Uninstall and reinstall Fireworks on Mac OS v10.5.1.
- To safely uninstall on Mac OS X, double-click the product installer in Applications/Utilities/Adobe Installers. Authenticate as an administrator, then select Remove Components and follow the on-screen instructions.
- Reinstall Fireworks CS3.
- When you select to preview your multi-page document, an error will still display, but the preview is available in the browser.
Solution 2: Export your pages as HTML and open them in a web browser.
- Select File > Export.
- From the Export pop-up menu, select HTML and Images.
- Type the name of your file in the Save As field.
- Deselect Current Page Only to export all pages of your document. This will create a separate HTML file for each page.
- Click the Options button and select your HTML editor from the HTML Style pop-up menu on the General tab of the HTML Setup dialog box. If your HTML editor is not listed, then select Generic. Click OK to return to the Export dialog box.
- Click Export.
- You can now open the saved .HTM files in a browser.
Additional Information
If you update Leopard to version 10.5.1 on a system which has Fireworks already installed, then you won't be able to see a preview of your multi-page document in a browser. If you update to version 10.5.1 before you install Fireworks CS3, then the preview will display despite an error being shown.
Doc ID
(kb402884)
Last updated
2007-12-12
Products affected
