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Using the CS3Clean Script

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What's covered

This document gives you information how to use the CS3Clean Script. 

What's new with the CS3Clean Script

Please visit www.adobe.com/support/contact/cs3clean.html to download the Adobe CS3Clean Script. In addition to removing any Adobe Creative Suite 3 beta and pre-release versions, the CS3Clean Script will also repair a number of the most common issues that have caused the Adobe Creative Suite 3 installer to fail. The new features are available to all levels of the CS3Clean Script and include:

  • Windows Only: Repairing registry permissions to allow for a successful Acrobat installation.
  • Re-registration of color profiles at Windows\System32\spool\drivers\color
  • Running MsiZap on all Flash Products, including Flash Player.
  • Mac OS: Unlocking of fonts in /Library/Fonts
Running the CS3Clean Script

Important: Back-up all data before you use the CS3Clean Script. This includes fonts, Version Cue repositories, plug-ins you may have installed and any other important files. Version Cue repositories are located at:

  • Windows:
    \Program Files\Common Files\Adobe\Adobe Version Cue CS3\Server\data\
    \Program Files\Common Files\Adobe\Adobe Version Cue CS3\Server\backups\
  • Mac OS X:
    <user>/Library/Application Support/Adobe/Adobe Version Cue CS3/Server/data/
    <user>/Library/Application Support/Adobe/Adobe Version Cue CS3/Server/backups/
On Windows:
  1. Reboot your system and close any open applications.
  2. Download the Adobe CS3Clean Script.
  3. Unzip WinCS3Clean.zip
  4. Double click on the WinCS3Clean folder to open the directory.
  5. Right-click CS3Clean and select Run As Administrator.

Important:

  • The Microsoft Windows Installer CleanUp Utility is required to complete the process. The Adobe CS3Clean Script will check to see if this utility is installed on your computer. If the Windows Installer CleanUp Utility is not installed on your computer, the CS3Clean script will notify you and then quit. If you receive this notification, please go to http://support.microsoft.com/kb/290301 on Microsoftâs Support web site for instructions on downloading and installing this utility.
  • On Windows Vista you will need to disable UAC ( User Access Control)

Disable UAC (User Access Control).Important: This procedure involves disabling User Access Control. This feature is intended to prevent administrative accounts from performing undesired actions that may affect the system. Disabling UAC removes these notifications. You must restart your system after you disable or re-enable UAC. For more information on UAC, see the Microsoft Windows Vista support site.

  1. Choose Start > Control Panel.
  2. Double click User Accounts.
  3. Select Turn User Account Control On Or Off.
  4. Deselect Use User Account Control (UAC) To Help Protect Your Computer and click OK.
  5. Click Restart Now.
To re-enable UAC:
  1. Choose Start > Control Panel.
  2. Double click User Accounts.
  3. Select Turn User Account Control On Or Off.
  4. Select Use User Account Control (UAC) To Help Protect Your Computer and click OK.
  5. Click Restart Now.

 

On Mac OS X:
  1. Download MacCS3Clean.dmg from the Adobe website at www.adobe.com/support/contact/cs3clean.html.

    Note: The disk image should automatically mount. If it doesn't mount, then double-click MacCS3Clean.dmg.
     
  2. Double-click on the MacCS3Clean folder to open the directory.
  3. Double-click on CS3Clean. This will prompt you for your password (like an installer it needs administrator privileges) and will then begin running.
On both operating systems:
  1. Choose your language, by entering 'e' for English or 'j' for Japanese. It does not matter if you use lowercase or uppercase letters anywhere in this script.
  2. Review the Adobe End-user License Agreement, enter 'y' to Accept or 'n' to Decline. Declining will exit the Script.
  3. Acknowledge you do not wish to exit to uninstall or back-up your data by entering 'n'.
  4. Choose cleaning level by entering '1', or '2' . It is recommended you use Level 1 the first time, and use Level 2 only if you cannot install after running Level 1.
    • Level 1 will remove all CS3 program files, but leave Acrobat 8 unaffected. On Windows it will also clean the registry of any CS3 settings.
    • Level 2 will remove all CS3 and Acrobat 8 program files. On Windows it will also clean the registry of any CS3 settings.
  5. If you have installed to any custom locations, enter 'y', then on the next screen enter the custom locations.
  6. If you wish to preview what the Script will do, enter 'y'.
    • If you do so, you will need to run the script again after the preview to do the actual cleaning, by starting over at step 3 in these instructions.
  7. If you wish to backup your registry, enter 'y'. (Windows only)
  8. The next screen shows the options you have chosen. Review your selections, then type 'GO' to begin the clean.
    • If you wish to change any of your selections, type 'quit' and start over at step 3 in these instructions.
  9. After the script has finished running, press Return (Mac OS) or Enter (Windows) to exit. If you were running a preview, then restart at step 3 to proceed with the cleaning.
  10. Reboot your system.
Tips

Start out at Level 2 and advance to Level 3 only if you still have issues installing your CS3 applications. Running this script removes shared components created during the installation of CS3 applications.

Note: Level 3 is a hidden option and thus is not listed in the main interface. To access Level 3 just type "3"( without quotes) when prompted for the level.

Verifying the CS3Clean Script ran successfully
  1. Open the Adobe CS3Clean Script log. Location of the AdobeCS3Clean.log file:
    • Windows XP
      Documents and Settings\[Username]
    • Windows Vista
      Users\[Username]
    • Macintosh OSX
      /Users/[Username]
  2. Open the AdobeCS3Clean.log file in a text editor such as Notepad.
  3. Search the log for "Access is Denied".
  4. Grant the administrator full control of the file or registry entry listed in the log. Examples of file and registry entries log errors include:
    • Folder or file permission error: C:\Program Files\Adobe\Acrobat 8.0\Resource\CMap\83pv-RKSJ-H - Access is denied.
    • Registry permission error: HKLM\Software\Adobe\InDesign\5.0 - Access is denied.

      Note: Please refer to Additional Information for steps to grant folder, file, or registry permissions.
       
  5. Delete the folder, file, or registry entry listed in the log file.
  6. Reboot your system.

Note: You may have to run the script multiple times at Level 1 or Level 2 in order to remove everything. Delete the AdobeCS3Clean.log file before running the script again. We recommend running the script until there this no entries created between the action to initiate the script and completion. If there are paths listed, then the script found more things to try to delete. If the script is continues to list locations in the log without an error message please check these locations manually and remove them.

Contact Support

If you are still unable to successfully install your Creative Suite 3 application after going through Level 1 and Level 2 and you own a registered copy of the software, then contact Customer Support for additional help with installation. To find out how to contact Adobe Customer Support, please visit Adobe.com for your region or country and click on Contact.

If you require technical assistance for your product, including information on free and paid support options and troubleshooting resources, then you can find more information http://www.adobe.com/go/support/. Outside of North America, go to http://www.adobe.com/go/intlsupport/. Additional troubleshooting resources include the Adobe support knowledgebase and the Adobe user-to-user forums.

Additional Information
To remove folders or files:

Note: You must be logged into the computer as an Administrator to modify your folder or file permissions.

Windows XP Professional:

  1. Navigate to the folder or file location indicated in the log using Windows Explorer.
  2. Choose Tools > Folder Options.
  3. Click the View tab.
  4. Uncheck the Use Simple File Sharing option at the bottom of the Advanced Settings section.
  5. Click OK.
  6. Right-click the folder or file and select Properties.
  7. Select the Security tab.
  8. Make certain that Administrators and SYSTEM is listed and permissions for security is set to full control.
  9. Click Advanced.
  10. Check Replace Permission Entries On All Child Objects With Entries Shown Here That Apply To Child Objects.
  11. Click the Owner tab.
  12. Select Administrators.
  13. Check Replace Owner On Subcontainers And Objects.
  14. Click OK.
  15. Accept the warning dialogs to continue.
  16. Repeat steps 1-15 for all remaining folder or file entries.
Windows XP Home:
  1. Reboot into safe mode.
  2. Restart Windows.
    1. Press F8 before Windows starts, when you see a message such as For Advanced Startup Options.
    2. Select Safe Mode from the list of startup options.
    3. Safe Mode should appear in each corner of the desktop.
      • If Safe Mode doesn't appear in each corner of the desktop, then repeat steps a-c.
      • If Safe Mode does appear in each corner of the desktop, then log in as administrator of the local machine.
    4. If a dialog box indicates that Windows is running in Safe Mode, then click OK.
  3. Navigate to the folder or file location indicated in the log using Windows Explorer.
  4. Chose Tools > Folder Options.
  5. Click the View tab.
  6. Uncheck the Use Simple File Sharing. option at the bottom of the Advanced Settings section.
  7. Click OK.
  8. Right-click the folder or file and select Properties.
  9. Select the Security tab.
  10. Make certain that Administrators and SYSTEM is listed and permissions for security is set to full control.
  11. Click Advanced.
  12. Check Replace Permission Entries On All Child Objects With Entries Shown Here That Apply To Child Objects.
  13. Click the Owner tab.
  14. Select Administrators.
  15. Check Replace Owner On Subcontainers And Objects.
  16. Click OK.
  17. Accept the warning dialogs to continue.
  18. Repeat steps 1-17 for all remaining folder or file entries.
     
Windows Vista:
  1. Navigate to the folder or file location indicated in the log using Windows Explorer.
  2. Right-click the folder or file and select Properties.
  3. Select the Security tab.
  4. Make certain that Administrators and SYSTEM is listed and permissions for security is set to full control.
  5. If Administrators and SYSTEM are not set to full control:
    1. Click Edit
    2. Follow the on-screen UAC elevation prompt to allow the action.
    3. Make the necessary changes.
  6. Click Advanced.
  7. Click Edit and follow the on-screen UAC elevation prompt to allow the action.
  8. Check Replace Permission Entries On All Child Objects With Entries Shown Here That Apply To Child Objects.
  9. Click OK
  10. Click the Owner tab.
  11. Click Edit and follow the on-screen UAC elevation prompt to allow the action.
  12. Select Administrators.
  13. Check on Replace Owner On Subcontainers And Objects.
  14. Click OK.
  15. Click OK on the warning that displays.
  16. Right click on the folder or file and chose Delete.
  17. Click Continue and follow the on-screen navigation through the UAC elevation prompt.
  18. Repeat steps 1-17 for all remaining folder or file entries.
All Windows:

Use the command line to correct the permissions if you had difficulty with the above steps.
  1. Choose Start > Run, and then type cmd in the Open box. Click OK.

    Note:     You must elevate the level of permissions for Windows Vista with UAC enabled.
    1. Choose Start > Accessories.
    2. Right click on Command Line and select Run As Administrator.
       
  2. Use the following commands; include quotation marks and press Return at the end of each line (also make sure to enter spaces between /T, /E, /C and /G in the third line):

    c:
    cacls "FolderLocation" /T /E /C /G Administrators:F
    cacls "FolderLocation" /T /E /C /G SYSTEM:F
    exit

Macintosh:

  1. Control Click the folder or file location listed in the log and select Get Info
  2. Expand Sharing And Permissions
  3. If locked, click the lock in the lower right hand corner.
    1. Type your administrator username and password and click OK.
  4. Click the + sign.
  5. Repeat steps 1-4 for all remaining folder or file entries.
To remove Windows registry entries listed in the log:

Note: You must be logged into the computer as an Administrator to modify your registry.

Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't support editing the registry, which contains critical system and application information. For information on the Windows Registry Editor, see the documentation for Windows or contact Microsoft Technical Support. You may not have all of these files.

Important: Make a backup copy of the registry before you edit it.

  1. Choose Start > Run, type regedit in the Open text box, and click OK.
  2. Navigate to one of the registry keys listed the log and select it in the left panel; it will appear in the registry editor as a folder.
  3. Right click on the registry key and select Permissions.
  4. Click Advanced.
  5. Select Administrators on the Owner tab, check Replace Owner On Subcontainers And Objects, and Click Ok.
  6. Click OK.
  7. Repeat steps 1-6 as needed for any remaining registry entries.

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Document Details

ID:kb402767

Products Affected:

bridge
creativesuite
fireworks
photoshop