TechNote

Message "Please insert Adobe ExtendScript Toolkit 2 to continue installation" when you install, reinstall or repair a CS3 Suite or CS3 application

Issue

When you install Adobe Creative Suite 3.0 the installer displays the message, "Please insert Adobe ExtendScript Toolkit 2 to continue installation."

Reason

You are reinstalling Adobe Creative Suite 3 Production Premium or Master Collection after the initial installation failed.

Solution

Do one of the following solutions:

Solution 1: Install the most recent ExtendScript toolkit update.

Download the update from the Adobe website at http://www.adobe.com/devnet/bridge/.

Solution 2: Uninstall Creative Suite 3 Production Premium or Master Collection and the ExtendScript Toolkit 2.

Uninstall the partial installation of Creative Suite 3 Production Premium or Master Collection by doing the following:
1. Navigate to /Applications/Utilites/Adobe Installers.
2. Double-click the Add or Remove Adobe Creative Suite 3 Production Premium or Master Collection alias.
3. Double-click the Adobe or Remove Adobe ExtendScript Toolkit 2 alias.
Restart your system.
Install Creative Suite 3 Production Premium or Master Collection.

Additional Information

If a previous installation of Creative Suite 3 was unsuccessful, then you must remove all of the partially installed components prior to reinstalling Creative Suite 3. If all of the partially installed components are not removed, then you may experience further problems when reinstalling.