Creative Suite 3 application crashes during "Initializing palettes". (Windows)Products affected
Issue
When you attempt to start an AdobeCreative Suite 3 application, one or more of the following occurs:- The application crashes after the "Initializing palettes..." stage.
- You receive the error message:"This application has encountered an error and needs to close."
- The details section of the error dialog boxlists "Faulty module in adobeowl.dll."
Reason
A required font file is missing or unavailable to the system at the time of launch.Solution
Ensure that the required fonts are installed.- On Windows XP,Creative Suite 3 requires the Tahoma font.
- OnWindows Vista,Creative Suite 3requires the Segoe-UI font.
Note: If you use a third-party font manager utility (for example,Bitstream Font Navigator), then make sure that the required fonts are active.
Doc ID
(kb402311)
Last updated
2009-11-13
OS
Windows XP
Windows Vista
