TechNote

Generic Windows crash error message when you export Microsoft HTML Help from Adobe RoboHelp 6

Issue

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When attempting to export Microsoft HTML Help from Adobe RoboHelp 6, you get one of the following error messages:

"RoboHelp HTML Application has encountered a problem and needs to close."

or

"An unhandled win32 exception occurred in RoboHTML.exe [3768]."

Reason

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This can occur if you have conditional build tags and tables that contain spans in the same project.

Solution

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Update RoboHelp HTML to resolve this issue.

Backup the BuildTagExpr.dll file:

1. Browse to the [Path to the RoboHelp 6 application]\RoboHelp 6.0\RoboHTML folder. The default location for RoboHelp 6 is C:\Program Files\Adobe\RoboHelp 6.0\RoboHTML.
2. Rename BuildTagExpr.dll to BuildTagExpr.old.

Install the update:

1. Download kb401651.zip.
2. Unzip kb401651.zip.
3. Move BuildTagExpr.dll from the location you extracted it to, to the [Path to the RoboHelp 6 application]\RoboHelp 6.0\RoboHTML folder.

You should now be able to generate Microsoft HTML Help without generating the above error.

Search Support

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