TechNote

ZoneAlarm causes Photoshop CS3 installer to fail

Issue

When you attempt to install Adobe Photoshop CS3, ZoneAlarm denies the installer access to the Registry, and the installation fails.

Reason

If the Control Program Access option is turned off in ZoneAlarm and ZoneAlarm is locked, then the installer is unable to access the Registry and cannot proceed.

Solution

Solution 1: Temporarily disable ZoneAlarm.

Solution 2: Turn on Control Program Access.

Consult the Zone Alarm help system, or contact the makers of ZoneAlarm, Check Point Software Technologies Ltd., for more information.

Additional Information

Firewalls and virus scanners contain features that are designed to restrict access to the Registry and other system files. These features can interfere with installers that require access to the Registry. Turning them off allows the installer to access the Registry and successfully complete.