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"Not enough storage is available to process the command" error when publishing PowerPoint or Adobe Captivate content

Issue


When publishing a PowerPoint presentation or Adobe Captivate movie to the Adobe Connect Enterprise server, the following error message occurs:

Not enough storage is available to process the command

Reason


This error occurs because the PowerPoint presentation or Adobe Captivate movie file size exceeds the supported file size. The supported file size is 100 MB.

Solution


In order to publish files that are over 100MB in size, you need to break the PowerPoint presentation or Adobe Captivate movie into smaller files.

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Document Details

ID:kb400839

Products Affected:

acrobatconnect
captivate
presenter