TechNote

Acrobat Connect Meeting connection test

Issue

I am having problems connecting to my Acrobat Connect meeting. Is my computer configured correctly for use with Acrobat Connect?

Solution

Acrobat Connect provides an online Connection Test for troubleshooting connection problems with your Acrobat Connect meeting. This utility tests the four key components for a successful meeting experience:

Flash Player version
Network connectivity to the Acrobat Connect server
Available bandwidth
Acrobat Connect Meeting Add-in version

You can access this utility inside the meeting room by selecting Help > Troubleshooting or by clicking on the following URL:
https://admin.acrobat.com/common/help/en/support/meeting_test.htm https://admin.acrobat.com/common/help/en/support/meeting_test.htm

Watch the demonstration below for the steps to use the online Connection Test for troubleshooting connection problems with your Acrobat Connect meeting.