TechNote

Support policy for Adobe Acrobat 8.x (Windows x64)

What's covered

Support policy for Adobe Acrobat in Microsoft Windows Vista x64, Windows XP x64 and Windows Server 2003 x64
Known limitations

Adobe has tested Adobe Acrobat 8.x (Standard and Professional) on Microsoft Windows 64-bit operating systems running on a 64-bit processor machine. This document describes the known limitations and support options available to users of Adobe Acrobat 8.0 in a Windows XP or Windows Server 2003 64-bit environment.

Support policy for Adobe Acrobat in Microsoft Windows Vista x64, Windows XP x64 and Windows Server 2003 x64

Adobe Acrobat 8.0 was not developed for the Windows XP x64 or Windows 2003 Server x64 operating systems running on a 64-bit processor machine. Adobe Acrobat 8.0 was developed for Windows 2000 SP4, XP Professional, Home Edition, or Tablet PC Edition.

If you use Adobe Acrobat 8.0 in Windows Vista x64, Windows XP x64 or Windows Server 2003 x64, please update to Acrobat 8.1. The Acrobat 8.1 update provides support for x64 based operating systems.

The Acrobat update is available on the Adobe website at www.adobe.com/support/downloads/.

Known limitations

There is a known issue with 64-bit versions of these operating systems which causes the Adobe PDF Printer to not work correctly. Microsoft has released a Hot Fix for this issue which is documented in Microsoft Knowledge Base Article #930627 available at http://support.microsoft.com/kb/930627. This Hot Fix is also included in the Windows Vista Service Pack 1 (SP1) update. Adobe has tested and will support the Adobe PDF Printer with this Hot Fix installed. Adobe support was recently made aware of an issue when using the auto-update feature (under help) to go from 8.0.0 to 8.1.2 in single step. The symptoms include not being able to print to the Adobe PDF printer from 32 bit applications. To resolve this uninstall Acrobat, then install 8.1.0 from the support download site here: http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windowsthen use the auto-update feature to upgrade to 8.1.2.