TechNote

Error "Need to reboot the computer" after you run the Adobe Update Manager

Issue

After you run the Adobe Update Manager, you receive the error message, "Need to reboot the computer." You receive the error message upon all subsequent reboots of the computer.

Solutions

Do one or more of the following solutions:

Solution 1: Remove the AUM transaction file.

Remove the AUtrans.xml file from the Documents and Settings\ [user name] \Application Data\Adobe\Updater folder.

Solution 2: Remove the Adobe Updater.exe key from the registry if it exists.

Disclaimer: The registry contains system-related information that is critical to your computer and applications. Before modifying the registry, be sure to make a backup copy of it. Adobe does not provide support for problems that arise from improperly modifying the registry. Adobe strongly recommends that you have experience editing system files before you modify the registry. For information on the Windows Registry Editor, see your Windows user guide or contact Microsoft Technical Support.

To remove the Adobe Updater.exe key:

1. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run.

2. Select the AdobeUpdater.exe key (if it exists), and then choose Edit > Delete.

3. Click Yes in the Confirm Key Delete dialog box.

Solution 3: Search for and delete the AdobeUpdater.rbt file if it exists.

1. Select Start > Search.

2. Under What Do You Want To Search For, select All Files And Folders.

3. In the All Or Part Of The File Name box, type: AdobeUpdater.rbt

4. In the Look In box, choose your local hard disk.

5. Click Search.

6. Delete the AdobeUpdater.rbt file from the search results if it is found.