TechNote (Archived)

Error "...Model subsystem..." when you start Help Center from any CS2 application

Issue

When you start the Help Center from an Adobe Creative Suite 2 application (Illustrator, InDesign, GoLive, Photoshop, or Acrobat), you receive one of the following error messages:

-- "Model subsystem error: 1016"

-- "Adobe Help Center cannot start. model subsystem returned this error: 1105"

-- "Model Subsystem 1146: Adobe Help Cannot Start"

-- "Model subsystem error: 1017"

-- "Adobe Help cannot start: Model subsystem error returned this error: 1030"

-- "Adobe Help Center cannot start. model subsystem returned this error: 1"

Solutions

Do one or more of the following solutions:

Solution 1: Download and install the latest version of Adobe Help Center from the Adobe website.

You can download and install the Adobe Help Center from one of the following URLs on the Adobe website:

-- Windows: www.adobe.com/support/downloads/product.jsp?product=107&platform=Windows

-- Mac OS: www.adobe.com/support/downloads/product.jsp?product=107&platform=Macintosh

Solution 2: Copy the appropriate help package to the Help Center's Package folder. (Windows only)

Copy the help package for the application that is missing Help content to the Package folder for the Help Center.

1. Navigate to the root folder of the application.

2. Copy the help package (ZIP) for the application:

-- Acrobat_7.0_en-us.zip

-- GoLive_8.0_en-us.zip

-- Illustrator_12.0_en-us.zip

-- InDesign_4.0_en-us.zip

-- Photoshop_9.0_en-us.zip

Note:The CreativeSuite_2.0_en-us.zip file contains help content for Adobe Version Cue, color management, Adobe Bridge, Adobe Stock Photo, keyboard shortcuts, and other topics.

3. Paste the help package to the Package folder in the Program Files\Adobe\Adobe Help Center\AdobeHelpData folder.

4. Restart Adobe Help Center.

Solution 3: Delete the Adobe Help Center database and cache files.

1. Delete the contents of the Cache folder (not the folder itself), in the following location:

-- On Windows: Program Files/Adobe/Adobe Help Center/AdobeHelpData

-- On Mac OS: Library/Application Support/Adobe/AdobeHelpData

2. Delete the adobeassistance folder in the following location:

-- On Windows: Program Files/Adobe/Adobe Help Center/AdobeHelpData/Database

-- On Mac OS: Library/Application Support/Adobe/AdobeHelpData/Database

Solution 4: Reinstall the application.

Remove and then reinstall the application that is missing Help content.