TechNote

Application updates are unavailable with the Adobe updater (Adobe Creative Suite 2)

Issue

When you choose Help > Updates from an Adobe Creative Suite 2 application, the released updates for that application are not available.

Details

The specific update you are trying to download is not listed when you select Show Details in the Adobe Updater dialog.

When you choose Help > Updates, the updater may display the error message: "There are no updates available at this time. Please note that update for the following products cannot be determined at this time: Adobe Updater."

Solutions

Do one of the following solutions:

Solution 1: Download the updates manually.

If you are accessing the internet from behind an authenticating proxy server, download updates manually from the Adobe website at www.adobe.com/support/downloads/ .

To determine if you access the internet from behind an authenticating proxy server, contact your network administrator.

Note: Some Adobe updates may not be immediately available on Adobe.com. If the update you want is not available, then try again at a later time.

Solution 2: Add crl.adobe.com to your proxy server exception list.

If you are accessing the internet from behind a non-authenticating proxy, then add crl.adobe.com to the exception list of your proxy server and ensure that port 80 is open. For more information regarding your proxy server exception list and ports, contact your network administrator.

Solution 3: Delete the Data folder and run the updater again.

If you are accessing the internet from behind a non-authenticating proxy, then delete the Data folder from the Adobe/Updater folder and choose Help > Updates again.

The Data folder is found in the following location:

-- Mac OS: Users/[username]/Library/Application Support/Adobe/Updater folder

-- Windows: Document and Settings/[username]/Application Data/Adobe/Updater

Background information

The Adobe Update Manager currently does not support downloading updates from an authenticating proxy server. Customers who access the internet using an authenticating Proxy Server will need to download updates manually from the Adobe website.

Adobe makes software updates available via the Adobe Update Manager and also posts them on the Adobe website as soon as possible. In some cases, an update is available from one source before it is available from the other.