Help window doesn't appear when you start Adobe Help Center (Windows XP, 2000)
Issue
When you start Adobe Help Center, the application appears in the taskbar but the Help window doesn't appear on the screen.
The same problem occurs with other applications (for example, Microsoft Word, and Microsoft Excel).
Solutions
Do one or more of the following solutions:
Solution 1: Maximize the Help Center window.
Right-click Adobe Help Center in the taskbar and choose Maximize from the menu.
Solution 2: Delete the AHC_Prefs.xml file.
1. Close Adobe Help Center.
2. Navigate to \Program Files\Adobe\Adobe Help Center\AdobeHelpData\.
3. Delete the AHC_Prefs.xml file.
Background information
This issue occurs with other Windows application, such as Microsoft Word. For more information, see document 264299, "WD: Word program is not restored or maximized" on the Microsoft website at http://support.microsoft.com .
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