Microsoft Word doesn't retain preferences after you install Acrobat (7.0 on Windows XP)
Issue
After you install Adobe Acrobat 7.0 (Professional or Standard) or Adobe Acrobat Elements 7.0, Microsoft Word no longer saves your macros, preferences, or custom settings.
Detail
This problem occurs in Word 2002, 2003, or XP.
Solutions
Do one of the following solutions:
Solution 1: Install the Acrobat 7.0.8 update.
If you have Acrobat 7.0, choose Help > Check For Updates Now to install the update or download the update from the Adobe website at www.adobe.com/downloads/ .
Solution 2: Manually save macros, preferences, and custom settings in Word.
If you infrequently create custom settings in Word, press the Shift key and choose File > Save All each time you create a custom setting to ensure that it is available in your other Word documents.
Solution 3: Add the Save All button to the File menu and it use each time you create a customized setting in Word.
If you frequently create custom settings in Word, add the Save All button to the Tool bar, and then click it each time you create a macro, preference, or custom setting.
To add the Save All button to the Tool bar in Word:
1. Choose Tools > Customize.
2. Click the Commands tab.
3. Select File from the list of categories, and then select Save All from the list of commands.
4. Click Close.
Background information
Word saves all custom settings to the normal.dot file. Installing Acrobat or Acrobat Elements 7.0 can prevent Word from automatically saving these changes. Updating to 7.0.5 allows the preferences to be saved as expected.
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