TechNote (Archived)

Error: "... encountered a problem and needs to close. Error code: c0000005", and CD disappears, when burning VCD (Photoshop Elements 3.0 on Windows)

Issue

The error: "Adobe Photoshop Elements has encountered a problem and needs to close. Error code: c0000005" occurs, and then Photoshop Elements doesn't recognize the CD drive used for burning when you try to burn a VCD or Slide Show. The CD drive disappears from Photoshop Elements.

Solutions

Do one or both of the following:

Solution 1: Restart the Organizer.

Exit from Photoshop Elements, and restart the Organizer.

Solution 2: Put a CD into the CD drive used for burning at the beginning of the burning process.

To burn a custom slide show:

1. Place a blank CD into the CD drive.

2. In the Organizer, click Create.

3. Choose Slide Show, and click OK.

4. Choose Custom Slide Show, and click OK.

5. Create the slide show, and save it.

6. Choose File > Burn A Video CD.

7. Select the destination CD drive, make any other appropriate changes to the Burn window, and click OK.

To burn a VCD with menu:

1. Place a blank CD into the CD drive.

2. In the Organizer, select a slide show and click Create.

Note: You can add slide shows to the VCD with Menu window later if you need to.

3. Choose VCD With Menu and click Burn.

4. Select the destination CD drive, make any other appropriate changes to the Burn window, and click OK.

Background information

When you put a CD into the CD drive used for burning after you choose Burn A Video CD (Custom Slide Show) or click the Burn button (VCD with Menu), Photoshop Elements 3.0 displays an error and a blank field in the Select Destination Drive section of the Burn window because it can no longer locate the CD drive. Additionally, Photoshop Elements cannot locate your destination drive in the Burn window if you open System Information (Help > System Info) after you cancel from trying to burn a CD.

If you restart the application or insert a CD into the CD drive before you start the creation process, then these issues do not occur.

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