Activation of Adobe Creative Suite 2 fails on Intel-based Macintosh computers with QuickTime 7.1
Issue
The installation of Adobe Creative Suite 2.0 freezes at the end of the installation process on Intel-based Macintosh computers, and you are unable to activate Adobe Creative Suite after restarting your computer.
Details
You installed the QuickTime 7.1 update prior to installing Adobe Creative Suite.
Solution: Restart in Safe Boot mode, get the latest QuickTime 7.1.1 update, and then restart in normal mode.
1. Restart the Macintosh and hold down the Shift key immediately after you hear the chimes.
2. Release the Shift key when the Apple logo appears. When the Macintosh is in Safe Boot mode, the words Safe Boot appear on the logo.
3. From the Apple menu select Software Updates.
4. Select the QuickTime 7.1.1 update and click Install. You can also download and install it from the Apple website at www.apple.com/quicktime/download/mac.html .
5. Restart your computer in normal mode.
6. Manually remove already installed components before you reinstall Adobe Creative Suite. See Related Documents below for instructions.
Background information
The QuickTime 7.1 update causes the Adobe Creative Suite installation to freeze on Intel-based Macintosh computers. The initial freeze occurs when installing Version Cue on disc 2. If you perform a Custom Install of Adobe Creative Suite and deselect Version Cue, the freeze occurs at the end of the installation process and activation files fail to install. Apple resolved the problem with the QuickTime 7.1.1 update.
Additional Information
333087 : Installation freezes on Intel-based Mac with QuickTime 7.1 (Creative Suite 2, After Effects 7.0, Photoshop CS2, InDesign CS2, InCopy CS2)
333096 : Computer locks up after printing to Adobe PDF Printer (Acrobat 7 on Intel-based Mac OS X)
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