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Text doesn''t display or print correctly after you convert or combine documents (Acrobat 6.x on Windows)Products affected



After you convert a document to Adobe PDF or after you combine PDF documents, one or more of the following conditions occurs in Adobe Acrobat, particularly when you scroll in the document:

-- Text appears to melt or characters overlap

-- Text is scrambled, garbled, or is replaced by "garbage" characters.

-- Some text appears in subscript.

-- Text prints incorrectly.


The document views in and prints correctly from Acrobat 5.x.


Do one or more of the following solutions:

Solution 1: Install the Acrobat 6.0.1 update.

You can download the Acrobat 6.0.1 Standard or Professional update from the Adobe website at .

Solution 2: Embed the fonts.

Embed the fonts in the PDF document using the Touchup Text tool.

Note: If you're combining PDF documents, combine them in the source application before you create the PDF.

To embed the fonts using the Touchup Text tool:

1. From the Advanced Editing toolbar, choose the Touchup Text tool and then select the problem text.

2. Right-click the text and choose Properties from the pop-up menu.

3. Click the Text tab and then select Embed.

Note: You may need to choose a font from the Font menu before you can select Embed.

Solution 3: Use bold and italic fonts in the source document.

If the document contains bold or italic text, choose the bold or italic font style from the font list, rather than using the bold or italic buttons in the toolbar.

Solution 4: Adjust the job options and then re-create the PDF.

Set the Adobe PDF Printer as the default printer, adjust the job options, and then re-create the PDF.

To set the Adobe PDF Printer as the default printer and adjust the job options:

1. Quit the source application from which you're creating the PDF.

2. Choose Start > Printers And Faxes (Windows XP) or Start > Settings > Printers (Windows 2000, NT).

3. Right-click Adobe PDF and choose Set As Default Printer from the pop-up menu.

Note: If you were previously using a different default printer (especially a non-PostScript printer), text in the document may reflow when you open it. If reflow occurs, see document 329296 "Text reflows into more or fewer pages when you convert a file to PDF (Windows)" for solutions.

4. Right-click Adobe PDF and choose Printing Preferences from the pop-up menu.

5. Click the Layout tab and then click Advanced.

6. In the Adobe PDF Converter Advanced Options dialog box, do the following procedure:

a) Expand Graphic and then click TrueType Font. Choose Download As Softfont from the TrueType Font menu.

b) Expand Document Options and then Expand PostScript Options. Click TrueType Font Download Option and choose Native TrueType from the TrueType Font Download Option menu.

c) Click OK.

7. Click the Adobe PDF Settings tab and then select Do Not Send Fonts To "Adobe PDF."

8. Click Edit in the Adobe PDF Conversion Settings section and then click the Fonts tab.

9. In the Fonts tab, do the following procedure:

a) Select Embed all fonts.

b) Type a large value in the Subset Embedded Fonts When Percent Of Characters Used Is Less Than box (100% is recommended).

c) Verify the font you're using appears in Font Source list.

d) Verify the font you're using doesn't appear in the Never Embed list.

10. Click OK to close all open dialog boxes and then convert the document to PDF.

Solution 5: Check pages or individual elements for damage.

Extract pages from the PDF document to determine if the problem is caused by a specific element, graphic, or page.

To extract pages:

1. Open the document in Acrobat and choose Document > Pages > Extract.

2. Enter values to extract the first half of the pages (don't select Delete Pages After Extracting), and then save the document with a new name.

3. Try to re-create the problem:

-- If the problem recurs, one of the pages may contain a damaged element. Repeat steps 1 and 2 extracting individual pages or groups of pages and then try to re-create the problem until you determine the page that contains the problem.

-- If the problem doesn't recur, one of the pages that wasn't extracted from the original PDF may contain a damaged page or element. Repeat steps 1-3 extracting the second half of the pages.

4. Remove and recreate the problem page or element using the application in which the document was created.

Solution 6: Use only Type 1 or OpenType fonts from Adobe in the source document.

In the source application in which the document was created, convert fonts to, or re-create the document using only Type 1 or OpenType fonts from Adobe. For more information about OpenType fonts from Adobe, see the Adobe website at .

Solution 7: Update the video driver.

If you haven't updated the display adapter driver recently, contact the video card manufacturer for an updated driver, or download one from the manufacturer's website. (To determine the manufacturer of the video card, view the card's properties in Device Manager.)

Background information

Acrobat 6.0.1 addresses several font-related issues.

Embedding fonts ensures that a font is available so that it replicates correctly in the PDF document.

When you italicize, apply bold, or otherwise customize a font that doesn't have a corresponding font in the font folder that represents the customization, applications synthesize an altered version of the font based on the normal version of the font. Acrobat Distiller may substitute one of these synthetic fonts for a TrueType font in the PostScript output file, and this substitution may cause text display issues.

Damaged pages or objects may cause fonts to display incorrectly.

Type 1 (PostScript) fonts don't need to be converted to another format when they're included in a PostScript file, so the likelihood of font problems when they are converted to PDF is reduced. OpenType fonts from Adobe contain the same data for printing that is included in Type 1 fonts.

Text display issues may be more pronounced if the video driver is out of date.

Doc ID

Last updated

Windows (All)

Products affected

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