Issue

When you right-click a Microsoft Office file to convert to Adobe PDF, the application returns the message "Missing PDFMaker files." The application doesn't create a PDF file.

Solution

Remove Adobe PDF from the Disabled Items list in the Microsoft Office application.

1. Open the Microsoft Office application (Word, Excel, Publisher).
2. Choose Help > About [the application name].
3. Click Disabled Items.
4. Select Adobe PDF from the list, and then click Enable.
5. Quit the Microsoft Office application, and then restart it.

View an Adobe Captivate demo of this procedure.

If the error message continues to appear after you enable Adobe PDF, check the security level for macros in Microsoft Word:

1. Choose Tools > Macro > Security.
2. In the Security dialog, click the Security tab.
3. Choose Medium or High.
4. Do one of the following:
   • If you chose Medium, then click OK.
   • If you chose High, then continue with steps 5 through 7.
5. Click the Trusted Publishers tab.
6. Check Trust all installed add-ins and templates.
7. Click OK.

View an Adobe Captivate demo of this procedure.

Adobe Captivate demos of the procedures

For more information about viewing these demos, see View Adobe Captivate Demos in knowledgebase documents (kb403894).

Remove Adobe PDF from the Disabled Items list

The Adobe Captivate demo below illustrates how to remove the Adobe PDF add-in from the Disabled Items list in Microsoft Office.

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Check the macro security level settings

The Adobe Captivate demon below illustrates how the check the macro security level settings in Microsoft Word.

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Additional Information

This error can occur when you try to convert files from Microsoft Office 2003 (Word, Excel, Publisher). Your system could have recently performed an automatic check for updates (for Adobe Acrobat, Microsoft Office, or Windows).

Microsoft Office automatically disables applications it perceives as causing functionality problems. Adobe Acrobat and the Adobe PDF plug-in do not cause functionality problems. However, Microsoft Office can mistakenly mark Acrobat or PDF plug-in functionality as a problem when updates are run or when Microsoft Office closes prematurely.

Products affected

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