TechNote

Create Adobe PDF Online service doesn't support the file type you want to convert

Issue

Create Adobe PDF Online doesn't support the format of the file you want to convert to Adobe PDF.

Solutions

Do one or more of the following solutions:

Solution 1: Use the new Create PDF Online Printer to convert your document to PDF.

1. Go to the Create Adobe PDF Online website at http://createpdf.adobe.com/ and sign in with your Adobe ID.

2. On the right side of the main page, click the link to Add Create Adobe PDF Online To Your List Of Printers.

3. Follow the onscreen instructions to install and use the printer.

Solution 2: Save your file in a supported format.

Do one of the following to save the file in a format that Create Adobe PDF Online supports (see Background information below for a list of supported formats):

-- Open the file in the source application, and use the Save As or Export command to save it in a supported format.

-- If the Adobe PostScript (AdobePS) printer driver is installed, print the file to PostScript, and then convert the PostScript file to PDF. You can download AdobePS from Adobe's Web site at www.adobe.com/support/downloads/main.html.

For instructions on creating PostScript files, see document 328620 , "Create PostScript files for Create Adobe PDF Online (Windows)," or document 328570 , "Creating a PostScript File in Mac OS for Submission to Create Adobe PDF Online."

Background information

Create Adobe PDF Online supports the following formats:

Adobe Formats

-- PostScript (*.ps)

-- Encapsulated PostScript (*.eps)

-- Adobe Illustrator (*.ai)

-- Adobe Photoshop (*.psd)

-- Adobe FrameMaker (*.fm)

-- Adobe InDesign (*.indd)

-- Adobe PageMaker (*.p65, *.pm6, and *.pm)

-- Portable Document Format (*.pdf) without security settings

Text Formats

-- Text (*.txt)

-- Rich Text Format (*.rtf)

Image Formats

-- Windows bitmap (*.bmp)

-- GIF (*.gif)

-- JPEG (*.jpg)

-- PCX (*.pcx)

-- PNG (*.png)

-- RLE (*.rle)

-- TIFF (*.tif)

-- PICT (.pct, .pict)

Microsoft Office Formats

-- Microsoft Word (*.doc)

-- Microsoft PowerPoint (*.ppt)

-- Microsoft Excel (*.xls)

-- Microsoft Publisher (*.pub)

Autocad

-- AutoCAD (*.dwg) Only the first page of an AutoCAD file will be converted.

Corel WordPerfect

-- WordPerfect (*.wpd)

Web Page Formats

-- Web pages (*.htm, *.html, *.shtml)

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