TechNote (Archived)

Error "Internal error 2753 dist_acrodist.exe" occurs when you install Acrobat (6.0 on Windows)

Issue

When you try to install Adobe Acrobat, the installer returns the error "Internal error 2753 dist_acrodist.exe" and quits.

Detail

You may have recently reinstalled Windows.

Solutions

Do one or both of the following solutions:

Solution 1: Delete the Acrobat 6.0 folder, disable startup items, and install Acrobat.

Delete the Acrobat 6.0 folder from the Program Files folder, disable startup items, and then restart the computer and install Acrobat.

To disable startup items in Windows XP:

1. Quit all applications.

2. Choose Start > Run, and typemsconfigin the Open box and then click OK.

3. In the System Configuration Utility dialog box, click the Startup tab, and then select Disable All.

4. Click OK, and then restart Windows.

To reenable the startup items after you're done installing Acrobat:

1. Choose Start > Run, and typemsconfigin the Open box, and then click OK.

2. In the System Configuration Utility dialog box, click the Startup tab, and then select Enable All.

3. Click OK, and then restart Windows.

To disable startup items located in the Startup Folders in Windows 2000:

1. Quit all applications.

2 In Windows Explorer, move all icons and shortcuts from the following folders to another folder:

-- Documents and Settings\All Users\Start Menu\Programs\Startup

-- Documents and Settings\[user profile]\Start Menu\Programs\Startup

3. Restart Windows.

To disable items specified in the registry to start automatically in Windows 2000:

1. Right-click the Taskbar, and choose Task Manager.

2. Click the Applications tab.

3. Select an application, and then click End Task.

To reenable the startup items after you're done installing Acrobat, move the icons and shortcuts back to their respective Startup folders.

Solution 2: Remove older versions of Acrobat and then install Acrobat.

If you have older versions of Acrobat installed, remove them using the Add/Remove Programs utility, and then install Acrobat 6.0. For instructions on how to remove Acrobat, see Related Records.

Background information

Files created during previous installations of Acrobat are not always removed when you reinstall Windows. These files may interfere with the installation of Acrobat.