TechNote (Archived)

Installer runs quickly and doesn't install Adobe Creative Suite (Windows 2000 and XP)

Issue

When you try to install Adobe Creative Suite, the installer appears to complete the installation quickly and Adobe Creative Suite is not installed.

Detail

The computer does not have a C drive.

Solutions

Do one or more of the following solutions:

Solution 1: Create a C drive on the computer, and then install.(Adobe Creative Suite 1.1 or earlier)

Name one of the drives on the computer C, and then try installing Adobe Create Suite again. For instructions on changing a drive letter to C, see the following articles on the Microsoft website at www.microsoft.com :

-- Windows XP: "How to change drive letter assignments in Windows XP." (Search for article 307844.)

-- Windows 2000: "How to Restore the System/Boot Drive Letter in Windows." (Search for article 223188.)

Note: If you have an external drive (for example, a Zip or Jaz drive) connected to the computer, you can name the external drive C and then install Adobe Creative Suite. See the documentation included with the drive for instructions on changing the drive letter designation.

Solution 2: Run the installer with no other applications in the background.

Run the Adobe Creative Suite installer while no other applications are running in the background. To identify problematic applications that run in the background, remove applications from the Startup folder, and close those that are specified in the registry to start automatically.

-- Windows XP

To disable startup items:

1. Exit from all applications.

2. Choose Start > Run, and type msconfig in the Open text box. Click OK.

3. Click the Startup tab, and select Disable All.

4. Click OK, and restart Windows.

To re-enable the startup items when you are done installing:

1. Choose Start > Run, and typemsconfig in the Open text box. Click OK.

2. Click the Startup tab, and select Enable All.

3. Click OK, and restart Windows.

-- Windows 2000

To disable startup items:

1. Quit open applications.

2 In Windows Explorer, move all icons and shortcuts from the following folders to another folder:

-- Documents and Settings/All Users/Start Menu/Programs/Startup

-- Documents and Settings/[user profile]/Start Menu/Programs/Startup

3. Restart Windows.

To disable items specified in the registry to start automatically:

1. Right-click the taskbar, and choose Task Manager from the pop-up menu.

2. Click the Applications tab.

3. Select an application, and then click End Task.

To re-enable the startup items when you are done installing, move the icons and shortcuts back to their respective Startup folders.

Solution 3: Install Adobe Creative Suite from the desktop.

Copy the contents of the Adobe Creative Suite CD to the desktop and then install Adobe Creative Suite from the desktop. After the installation, you can delete the files from the desktop.

1. Create a folder on the desktop named "Creative Suite".

2. Insert the Adobe Creative Suite CD 1 into the CD-ROM drive.

3. Select US English and click OK.

4. Click Accept to accept the license agreement.

5. Select Explore CD Contents.

6. Drag the contents of the CD to the Creative Suite folder you created in step 1.

7. Insert the Adobe Creative Suite CD 2 into the CD-ROM drive.

8. Open the Adobe Creative Suite folder on the CD.

9. Drag the following folders on the CD to the Adobe Creative Suite folder, located in the Creative Suite folder that you created in step 1:

-- Adobe Creative Suite 1.3: Adobe GoLive CS and Adobe InDesign CS folders.

-- Adobe Creative Suite 1.1 or earlier: Adobe Acrobat 6.0, Adobe GoLive CS, and Adobe InDesign CS folders.

10. Open the Creative Suite folder on the desktop, double-click Autoplay.exe, and then follow the on-screen instructions to install Adobe Creative Suite.

Note:Adobe Creative Suite 1.3 requires that you install Adobe Acrobat separately.

To install Acrobat for Adobe Creative Suite 1.3:

1. Create a folder on the desktop named "Acro 7".

2. Insert the Adobe Creative Suite CD 3 into the CD-ROM drive.

3. Click Browse CD-ROM.

4. Drag the contents of the CD to the Acro 7 folder.

5. Open the Acro 7/Adobe Acrobat 7.0 Professional folder and double-click the Setup.exe file. Follow the on-screen instructions to install Acrobat 7.0.

Background information

When you run the Adobe Creative Suite installer, it tries to install three files to the C drive: myinstall.log, test.log, and Temp.log. While you can install Adobe Creative Suite on a drive other than the C drive, the installer can't install Adobe Creative Suite correctly if it can't copy these files to a C drive on your computer.

Some applications that run in the background may interfere with the Adobe Creative Suite installer. You can identify these applications and disable them before installing Adobe Creative Suite.

Some system components--for example, device drivers and virus-protection utilities--can conflict with the Adobe Creative Suite installer and result in an incomplete or failed installation. To prevent these conflicts, install Adobe Creative Suite from the desktop.