Troubleshooting system errors or freezes (Photoshop 7.0 and CS on Windows 2000)
What's covered
Beginning troubleshooting
Intermediate troubleshooting
Advanced troubleshooting
This document can help you resolve system errors that occur while you use Adobe Photoshop in Windows 2000. System errors can manifest themselves in different ways, including (but not limited to) the following:
-- A blank or flickering dialog box.
-- A frozen cursor or screen.
-- An error such as
- "Application Error."
- "Application exception error occurred."
- "Dr. Watson detects an error."
- "Unhandled exception detected. Application will be terminated."
- "Illegal Instruction."
- "Photoshop caused an Invalid Page Fault in module [filename]."
- "Unable to initialize Photoshop because of a program error."
- "Segment load failure in [filename]."
- "Exception: Access Violation."
Different factors can cause system errors, including conflicts among device drivers, software, and hardware, and corrupt elements in specific files. Although a system error may occur only when you work with Photoshop, Photoshop may not necessarily be the cause--it may be the only application that is memory- or processor-intensive enough to expose the problem.
To benefit most from this document, perform the tasks in order. Keep track of the tasks you perform and the results of each, including errors or other problems. Adobe Technical Support can use this information to better assist you, should you need to call.
Beginning troubleshooting
The tasks in this section can help you resolve the most common system errors. Before performing any of these tasks, back up all personal files (for example, Photoshop files you created, third-party plug-ins). Always restart the computer after a system error occurs to refresh its memory. Continuing to work without restarting the computer may compound the problem.
Note: Some of these tasks require you to locate hidden files or folders, or files by their full filenames, which include extensions (for example, filename.ini). By default, Windows Explorer doesn't show hidden files, hidden folders, and filename extensions it recognizes.
To show hidden files, hidden folders, and all filename extensions in Windows Explorer:
1. In Windows Explorer, choose Tools > Folder Options.
2. Click the View tab in the Options dialog box.
3. Select Show Hidden Files And Folders.
4. Deselect Hide File Extensions For Known File Types.
5. Click OK.
1. Make sure that the system meets the minimum requirements for Photoshop.
Photoshop may not run correctly if the system doesn't meet the following requirements:
Photoshop CS (purchased as a stand-alone product)
-- Intel Pentium III or 4 processor
-- Microsoft Windows 2000 with Service Pack 3 or Windows XP
-- 192 MB of RAM (256 MB recommended)
-- 280 MB of available hard-disk space
-- Color monitor with 16-bit color or greater video card
-- 1024 x 768 or greater monitor resolution
-- CD-ROM drive
-- Internet or phone connection required for product activation
Photoshop CS (purchased as a component of Adobe Creative Suite)
-- Intel Pentium III or 4 processor
-- Microsoft Windows 2000 with Service Pack 3 or Windows XP
-- 192 MB of RAM to run any one component (256 MB recommended)
-- Additional RAM required to run multiple components simultaneously
-- Additional 128 MB of RAM required to run Version Cue desktop server
-- 1.975 GB of available hard-disk space to install the entire suite*
-- 1024 x 768 monitor resolution with 16-bit or greater video card (24-bit screen display recommended)
-- CD-ROM drive
-- For Adobe PostScript printing: Adobe PostScript Level 2 or PostScript 3
-- Internet or phone connection required for product activation
-- QuickTime 6.3 required for multimedia features
*Premium edition only; 1.3 GB of available hard-disk space required for Standard edition.
Photoshop 7.0
- Intel Pentium class III or 4 processor
- 128 MB of RAM (192 MB recommended)
- 280 MB of available hard-disk space
- 800 x 600 color monitor with 16-bit color or greater video card
To check how much RAM is installed on the computer, choose Start > Settings > Control Panel, and double-click System. The amount of RAM appears on the lower half of the General panel in the System Properties window.
2. Install the latest version of Photoshop.
The latest version of Photoshop may be more compatible with the operating system and hardware drivers. Before you install an update or upgrade, make sure that the system meets the requirements.
The free Photoshop 7.0.1 update is available from the Adobe website at www.adobe.com/support/downloads/ . An upgrade to Photoshop CS, however, may solve a wider range of problems. (You may prefer to try the tasks in the rest of this document before upgrading.) You can purchase upgrades from Adobe authorized resellers and from Adobe directly:
-- To locate an authorized reseller, visit the Adobe website at http://store.adobe.com/store/customerregistration/other_places.jhtml , or call Customer Services at (800) 833-6687.
-- To purchase an upgrade from Adobe, visit the Adobe Store athttp://store.adobe.com/store/products/master.jhtml?id=catPhotoshop or call Customer Services at (800) 833-6687.
3. Install current Windows service packs and other updates.
Updates to the Windows operating system improve its performance and compatibility with applications. You can obtain Windows service packs and other updates from the Microsoft website at www.windowsupdate.com . For assistance installing service packs and other updates, contact Microsoft technical support.
If you've reinstalled an application or the Windows operating system after installing the latest Windows update, reinstall the update. Some applications install commonly used system files, overwriting the updated versions installed by the Windows update.
4. Re-create the Photoshop preferences file.
Photoshop stores information about plug-ins, features, and the application itself in its preferences files. Re-create the primary preferences file to eliminate most problems that a damaged preferences file might cause. If re-creating the primary Photoshop preferences file doesn't resolve the problem, remove all Photoshop preferences files. If the problem continues, the preferences files aren't the cause.
To re-create the Photoshop preferences file:
1. Exit from Photoshop.
2. Locate the Adobe Photoshop [version] Prefs.psp file in the Documents and Settings\[user profile]\Application Data\Adobe\Photoshop\[version]\Adobe Photoshop [version] Settings folder.
3. Rename the file (for example, to Adobe Photoshop [version]Prefs.old).
4. Start Photoshop. Photoshop creates a new preferences file.
To restore custom settings, delete the new preferences file and restore the original name of the previous preferences file.
To remove all preferences files for Photoshop and retain the option to recover them:
1. Exit from Photoshop.
2. Locate the Adobe Photoshop [version] Settings folder.
3. Rename the folder to Old Adobe Photoshop [version] Settings.
4. Start Photoshop. Photoshop creates new preferences files.
Note: If you need to use any of the old preferences files, delete the specific file in the Adobe Photoshop [version]Settings folder, and drag the file of the same name from the Old Adobe Photoshop [version] Settings folder into the Adobe Photoshop [version]Settings folder. Using old preferences files might cause the problem to recur.
To permanently delete all preferences files for Photoshop:
1. Exit from Photoshop.
2. Start Photoshop, and press Ctrl+Alt+Shift while Photoshop starts.
5. Run Photoshop while no other applications are running.
Some applications that run in the background may cause system errors or freezes when running concurrently with Photoshop. You can identify these applications and disable them before starting Photoshop. To identify problematic applications that run in the background, remove applications from the Startup folder, and close those that are specified in the registry to start automatically.
To identify a problematic application in the Startup folder:
1. Exit from open applications.
2. In Windows Explorer, move all icons and shortcuts from following folders to another folder:
-- Documents and Settings\All Users\Start Menu\Programs\Startup
-- Documents and Settings\[user profile]\Start Menu\Programs\Startup
3. Restart Windows, and try to re-create the problem. Then continue as follows:
-- If the problem recurs, move the icons and shortcuts back to the Startup folder.
-- If the problem doesn't recur, move the icons and shortcuts back to the Startup folder one at a time to determine which application causes the problem.
To identify a problematic application specified in the registry to start automatically:
1. Right-click the taskbar, and choose Task Manager from the pop-up menu.
2. Click the Applications tab.
3. Select an application, and then click End Task.
4. Restart Photoshop and try to re-create the problem. Then continue as follows:
-- If the problem recurs, repeat steps 1-4 and select another application in step 3.
-- If the problem doesn't recur, the application you selected in step 3 conflicts with Photoshop.
6. Set a PostScript printer as the default.
To determine if the printer driver for the current default printer conflicts with Photoshop, install a printer that uses a PostScript printer driver, and then set that printer as the default. (In Windows, you can install a printer that isn't a physical piece of hardware.) If the problem doesn't recur, the printer driver that you were using previously conflicts with Photoshop; contact the printer manufacturer for an updated driver.
To install a printer that uses a PostScript driver, do one of the following:
-- Download the installer for the Adobe PostScript (AdobePS) printer driver from the Adobe website at www.adobe.com/support/downloads/pdrvwin.htm . Then double-click the installer file, and follow the on-screen instructions.
-- Choose > Start > Settings > Printers, double-click Add Printer, and then follow the on-screen instructions to install a PostScript printer, such as Apple LaserWriter.
To set a printer as the default:
1. Choose Start > Settings > Printers.
2. Right-click the printer, and then choose Set as Default Printer from the pop-up menu.
7. Troubleshoot third-party plug-ins.
Remove third-party plug-ins from the Photoshop plug-ins folder, and then restart Photoshop. If the problem recurs, move the plug-ins back to the Photoshop plug-ins folder, and proceed to the next section of this document, "Intermediate Troubleshooting." If the problem doesn't recur, identify and address conflicting plug-ins.
To identify and address conflicting plug-ins:
1. Move one third-party plug-in back to the Photoshop plug-ins folder.
2. Restart Photoshop and try to re-create the problem:
-- If the problem doesn't occur, repeat steps 1-2.
-- If the problem recurs, contact the developer of the plug-in you last moved to inquire about an update.
Intermediate troubleshooting
If the tasks in the previous section don't solve the problem, try the following intermediate troubleshooting tasks.
8. Reinstall Photoshop in Safe mode.
Device drivers and software that loads automatically with Windows, such as screen savers and virus protection utilities, can conflict with the Photoshop installer and cause problems that occur in Photoshop. To prevent such problems, reinstall Photoshop while Windows is in Safe mode, which disables nonstandard device drivers and startup software.
To reinstall Photoshop in Safe mode:
Note: If you previously installed an update to Photoshop, reinstall the update after you reinstall Photoshop.
1. Exit from Photoshop.
2. Move any personal files out of the Photoshop folder and its subfolders.
3. Choose Start > Settings > Control Panel, and double-click Add/Remove Programs.
4. Select Photoshop, and click Remove. Follow the on-screen instructions to uninstall Photoshop.
5. After uninstalling Photoshop, delete the Photoshop folder if it still remains.
6. Restart Windows: When you receive the message "Starting Windows 2000," press the F8 key.
7. Select Safe Mode from the Windows 2000 Advanced Options menu.
8. Insert the Photoshop CD, and install Photoshop. If the Autoplay screen doesn't appear, double-click My Computer, double-click the Photoshop CD icon, and then double-click the Setup.exe file.
9. Restart Windows in Normal mode.
9. Update the video driver.
Many manufacturers of video display adapters frequently update their software drivers. If you haven't updated the display adapter driver recently, contact the video card manufacturer for an updated driver, or download one from the manufacturer's website. (To determine the manufacturer of the video card, view the card's properties in Device Manager.) You can often determine if the video driver is outdated by changing the color-depth and resolution of the video card or by disabling graphics hardware acceleration.
To change the color-depth and resolution:
1. Choose Start > Settings > Control Panel, and then double-click Display.
2. Click the Settings tab.
3. Change the color depth using the Color quality menu:
- If the current color depth is 16-bit or 32-bit, choose True Color (which may be designated as 24-bit color; 16,777,216 colors; or millions of colors).
- If the current color depth is True Color, choose 16-bit or 32-bit color.
4. Change the resolution using the Screen resolution menu:
- If the current resolution is 1024 x 768, move the slider to a different resolution, such as 800 x 600 or 1280 x 1024.
- If the current resolution is not 1024 x 768, move the slider to 1024 x 768.
Note: Although Photoshop CS requires a screen resolution of at least 1024 x 768, you may test your video card driver by temporarily using the resolution of 800 x 600. At this setting, however, you won't see the entire Options bar.
5. Click Apply, and then click OK.
6. Restart Windows and Photoshop. If changing the color-depth and resolution of the video card fixes the problem, contact the video card manufacturer for an updated driver.
To disable graphics hardware acceleration:
1. Choose Start > Settings > Control Panel.
2. Double-click Display, click the Settings tab, and then click Advanced.
3. Click the Troubleshooting tab.
4. Move the Hardware acceleration slider to None.
5. Click OK to accept the new setting, and then click OK to close the Display Properties window.
6. Restart Windows and Photoshop. If the problem no longer occurs, contact the video card manufacturer for an updated driver.
10. Verify that device drivers are compatible with Windows 2000.
Device drivers are files that allow Windows to communicate with devices such as scanners, video cards, mouse devices, and keyboards. Contact the device manufacturer to make sure that you have the latest driver for it.
To check for device driver problems:
1. Choose Start > Settings > Control Panel.
2. Double-click System, click the Hardware tab, and then click Device Manager.
3. Click the plus sign (+) to the left of each device type.
4. If a device appears with a black exclamation mark (!) in a yellow circle, right-click that device, and choose Properties from the pop-up menu.
5. Check the properties for the device:
-- Check the Device Status field: If the device isn't working properly, information in this field can help you troubleshoot the problem.
-- If the Properties dialog box has a Driver tab, click it. If the Driver tab doesn't indicate the driver provider, click Driver Details. If Microsoft is the provider, you probably have a generic driver and should obtain the most recent driver provided by the device manufacturer.
11. Disable hard disk compression.
Disable hard disk compression, which can interfere when Photoshop attempts to store and access files and resources. For more information, see the documentation for the compression software, or see the Windows documentation for compression included with Windows.
12. Change the size of the virtual memory paging file.
Virtual memory allows the system to use hard disk space to store information normally stored in memory (RAM). Windows 2000 manages virtual memory using a paging file; you define the minimum and maximum size of this file. If the maximum size isn't twice the amount of installed RAM, applications may return errors.
To create a paging file with a maximum size of twice the amount of installed RAM:
Disclaimer: Adobe doesn't support this procedure but provides it as a courtesy. If you change virtual memory or other system settings, you can affect performance in other applications. Check the documentation for other applications for more details.
Note:You must be logged on as an Administrator to change the size of the paging file.
1. Exit from open applications.
2. Choose > Start > Settings > Control Panel.
3. Double-click System, click the Advanced tab, and then click Performance Options.
4. Click Change in the Virtual Memory section.
5. From the Drive list, select a hard drive that has at least twice the amount of the computer's installed RAM. (To determine the amount of space available on a drive, click the drive letter; the amount of space available appears in the Paging File Size for Selected Drive section.)
6. In the Initial Size text box, enter a value equal to the amount of the computer's installed RAM plus 12 MB.
7. In the Maximum Size text field, enter a value equal to twice the amount of the computer's installed RAM.
8. Click Set, and then click OK to close the Virtual Memory dialog box.
9. Click OK to close the Performance Options dialog box, and the System Properties dialog box.
10. Click Yes in the System Settings Change dialog box to restart Windows.
13. Optimize handling of temporary files by Windows.
Windows and applications store working data in temporary (*.tmp) files that they create on the hard disk. Excessive or outdated temporary files can interfere with Windows or application performance. Delete temporary files and make sure that adequate free space is available on the hard disk to which they are written by doing the following:
-- Delete all temporary files:
1. Exit from open applications.
2. Choose Start > Search > For Files or Folders.
3. Type *.tmp in the "Search for files or folders named" text box.
4. Choose Local Hard Drives from the Look In pop-up menu.
5. Click Search Now.
6. After the search results appear, choose Edit > Select All.
7. Choose File > Delete. Click Yes to confirm that you want to send the files to the Recycle Bin.
8. Remove any files you don't want to delete from the Recycle Bin, and then empty the Recycle Bin. Windows deletes all temporary files not in use.
Note: Repeat this procedure periodically. Windows deletes temporary files when Windows and applications close normally. When Windows or an application crashes, however, temporary files can accumulate on the hard drive.
-- Verify that Windows stores temporary files on a noncompressed hard disk that has at least 280 MB of free space:
1. Exit from open applications.
2. Choose Start > Settings > Control Panel, and double-click System.
3. Click the Advanced tab, and then click Environment Variables.
4. In the User Variables For [user name] section, locate TEMP in the Variable column, and note the folder listed in the Value column. If the complete pathname for the folder isn't visible, double-click TEMP in the Variable column, and note the folder name in the Variable Value text box.
Note: If a TEMP variable doesn't exist, contact your system administrator for assistance.
5. In Windows Explorer, verify that the folder you noted in step 4 exists on a disk that has at least 280 MB of free space:
- If the folder doesn't exist, create it: Right-click the drive, choose New Folder from the pop-up menu, and type the folder name you noted in step 4 (for example, Temp).
- If the disk doesn't have enough free space, create additional space by removing unnecessary files. To determine the amount of free space, right-click the drive, and choose Properties from the pop-up menu.
Note: Windows requires at least 115 MB of free space on the hard disk on which it is installed in order to work properly (even if Photoshop is installed on a different drive).
14. Repair and defragment hard disks.
System errors can occur if hard disks contain damaged sectors or fragmented files. Repair and defragment hard disks, either by using the Error-checking tool and Disk Defragmenter utility included with Windows or by using a third-party disk utility (for example, Symantec Norton Utilities). You should run such utilities on each hard disk or partition. More information about the Error-checking tool and Disk Defragmenter appears below; for more information about a third-party disk utility, refer to the documentation for the utility.
The Error-checking tool repairs bad sectors, lost allocation units and file fragments, cross-linked files, and invalid file names. To access the Error-checking tool, choose Start > My Computer, right-click the desired hard disk, and choose Properties from the menu. In the Local Disk Properties dialog box, click the Tools tab, and then click Check Now in the Error-checking section.
Note: To prevent Disk Defragmenter from moving files to bad sectors of a disk, run the Error-checking tool before running Disk Defragmenter.
Disk Defragmenter rearranges the files and free space on your computer so that files are stored in contiguous units and free space is consolidated in one contiguous block. To access the Disk Defragmenter utility, choose Start > All Programs > Accessories > System Tools > Disk Defragmenter.
15. Optimize scratch disks.
When insufficient RAM is available for bitmap image editing, Photoshop uses a scratch disk file--temporary disk space used for storing data and performing computations. Photoshop CS can create 64 exabytes of scratch disk files on up to four hard disk partitions, while Photoshop 7 can create 4 exabytes on up to four hard disk partitions. An exabyte is 1.074 billion gigabytes.
The partitions you specify as the scratch disks should have enough free space to hold data several times the size of your image. A rule of thumb for good performance is to have free space equal to three to five times the size of the average image file. If disk space is insufficient, delete temporary files (see task 5) or remove other files from the hard disks.
To specify a scratch disk in Photoshop, choose Edit > Preferences > Plug-ins & Scratch Disks.
Note: If the Efficiency Indicator is less than 100 percent, Photoshop is using scratch disk space. To check efficiency, choose Efficiency from the pop-up menu in the lower-left corner of the document window.
16. Disable the MMXCore and FastCore plug-ins.
The MMXCore and FastCore plug-ins enable Photoshop to take advantage of MMX technology. If your processor doesn't support MMX technology, system errors can occur. To prevent such errors, disable the MMXCore and FastCore plug-ins.
Note: Although Photoshop can run without the MMXCore and FastCore plug-ins, some of its functions will be slower.
To disable the MMXCore and FastCore plug-ins:
1. Exit from Photoshop.
2. In Windows Explorer, locate the MMXCore.8bx and FastCore.8bx plug-ins in the Program Files\Adobe\Photoshop [version]\Plug-Ins\Adobe Photoshop Only\Extensions folder.
3. Rename the plug-ins to MMXCore.old and FastCore.old.
4. Start Photoshop and try to re-create the error. If the error doesn't recur, rename the plug-ins back to MMXCore.8bx and FastCore.8bx, and then proceed to the next task.
17. Check for font problems.
To determine whether a font causes the problem, reduce the number of active TrueType fonts by moving the font files to another location:
Note: Don't move the TrueType fonts installed by Windows. For a list of these fonts, see 322361 , "TrueType Fonts Installed by Windows 2000."
1. Create a new folder (for example, C:\TrueType).
2. Open the Windows\Fonts folder.
3. Move TrueType font files, excluding those installed by Windows, from the Windows\Fonts folder to the folder you created in step 1.
4. Restart Windows.
5. Move a few of the fonts from step 3 back to the Windows\Fonts folder.
6. Restart Windows.
7. Start Photoshop, and try to re-create the problem:
-- If the problem recurs, one of the fonts you moved in step 5 may be the cause. Remove those fonts from the Windows\Fonts folder, and repeat steps 4-6, this time adding only one font at a time. When the problem recurs, do one or more of the following:
- If you use a font utility other than the Windows Fonts folder (for example, FontMaster 6.0, included with CorelDRAW 6.0), remove the fonts using that utility. For instructions, refer to the documentation for the utility.
- Remove the font and reinstall it from the original media.
- Contact the font manufacturer to obtain an updated version of the font.
-- If the problem doesn't recur, repeat steps 5-7, testing different fonts.
18. Scan the system for viruses.
Use current anti-virus software (for example, Symantec Norton AntiVirus or McAfee VirusScan) to check the system for viruses. Virus infections can damage software and cause system errors. For more information, see the documentation for the anti-virus software.
19. Run Photoshop using a different user account.
Create a new user account that has the same permissions as the account you use when the problem occurs. If the problem doesn't recur, the original user account may be damaged. For information on setting up a user account, see the Windows XP documentation or contact your network administrator.
20. View the System Log to identify software conflicts.
When starting, Windows 2000 adds entries to the System Log, which contains information about applications, security settings, and system information. You can view the System Log to identify software conflicts. If you identify a software conflict, reinstall or update the software.
To view the System Log:
1. Choose Start > Settings > Control Panel, and double-click Administrative Tools.
2. Double-click Event Viewer, select System Log in the Event Viewer window, and note the following:
-- A white "x" in a red circle indicates that a service or driver is stopped (that is, it didn't start or load).
-- A black exclamation point in a yellow triangle warns of a possible future problem, such as low disk space.
3. For more information about an entry, right-click it, choose Properties from the pop-up menu, and read the Description section. If you can't determine which events are related to the problem, re-create the System Log:
a. Open Event Viewer, right-click the System Log, and choose Clear All Events from the pop-up menu. To save the current System Log, click Yes when Windows returns the message "Do you want to save 'System Log' before clearing it?"
b. Close Event Viewer, and try to re-create the problem. After the problem recurs, open Event Viewer and view the System Log.
21. Identify the file or application that causes the problem.
If an error indicates which application causes the problem, reinstall the application. If a file is damaged and causes problems in Photoshop, reinstalling the application can correct the problem. If an error indicates a Windows file, reinstall Windows over itself. If the problem persists, proceed to the next task.
Advanced troubleshooting
If the tasks in the previous section don't resolve the problem, hardware may be conflicting with Photoshop, or you may benefit from reformatting your hard disk.
Disclaimer: Adobe doesn't support hardware and provides these tasks as a courtesy only. For further assistance, contact the hardware manufacturer or an authorized reseller. If you troubleshoot hardware problems yourself, you may void the warranty for your computer.
Note: Before you remove or rearrange hardware, turn off the power to the computer and any peripherals.
22. Reformat the hard disk and reinstall only Windows 2000 and Photoshop.
Reformat the hard disk, and then install only Windows 2000 and Photoshop from the original installation media. Reformatting a disk erases all files it contains, so be sure to back up all personal files first. Also make sure that you have all application and system disks.
Note: Don't install additional software or hardware until you're sure that the problem is resolved. Don't back up the hard disk and restore Windows and Photoshop instead of reinstalling them; if the problem is caused by an application or Windows, and either is restored instead of reinstalled, the problem may recur.
After you reformat the hard disk and reinstall Windows, try to re-create the problem:
-- If the problem no longer occurs, install other applications one at a time and try to re-create the problem after each installation. If the problem occurs after an installation, the recently installed application may be the cause.
-- If the problem occurs when only Windows and Photoshop are installed, the cause is hardware-related, and you should contact the hardware manufacturer or an authorized reseller for assistance. Before contacting the manufacturer or reseller, however, you may want to try one or more of the following tasks.
23. Check for SCSI problems.
If you have a SCSI card for internal or external SCSI devices, verify that the settings for the card are correct, ensure that the SCSI chain is properly terminated, update SCSI drivers, and check for hardware or cable damage. For instructions, contact the SCSI card manufacturer.
You can also check for SCSI problems by using the System Properties dialog box:
1. Choose Start > Settings > Control Panel and double-click System.
2. Click the Device Manager tab.
3. Click the plus sign (+) to the left of the SCSI and RAID Controllers line.
4. For each adapter listed, right-click the name, and then choose Properties. If the Device Status section indicates that the SCSI adapter isn't working correctly, reinstall SCSI device drivers; contact the SCSI card manufacturer for further help.
24. Check for problems with RAM SIMMs or DIMMs.
Ensure that the RAM SIMMs or DIMMs are installed properly and aren't the cause by doing one or more of the following:
-- Change the order of the installed SIMMs or DIMMs.
-- Remove all but the minimum number of SIMMs or DIMMs needed to run Windows and Photoshop, and test to see if the problem persists. If it does, replace the SIMMs or DIMMs you removed and remove the others, testing again to see if the problem recurs. If it doesn't, one or more of the removed SIMMs or DIMMs are the cause. For assistance, contact the RAM SIMM or DIMM manufacturer.
Additional Information
: Error (e.g., "Ms Visual C++...") When Starting Photoshop or Adobe Gamma in Windows
: Error "...not enough memory (RAM)..." When Starting Photoshop 5.0.x in Windows NT 4.0
323379 : Error or Freeze When Installing Photoshop or Photoshop Elements in Windows
316693 : Error "Scratch Disk is Full" When Editing a File in Photoshop
: Error or Freeze Using a Camera or Scanner with TWAIN in Photoshop for Windows
318243 : Optimizing Performance in Photoshop for Windows
324609 : Adobe application crashes or freezes on Pentium 3 computer (Photoshop 6.0-7.x or Photoshop Album 1.x on Windows)
312917 : Photoshop Preferences Files General Information
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