TechNote (Archived)

Error or unexpected behavior occurs when you download a file

Issue

You are unable to download a file from the Adobe website or FTP site. For example,

-- nothing happens when you begin to download

-- an error message appears during a download

-- a file stops downloading before the download is complete

Solutions

Do one or more of the following:

Note:If, after working through all the solutions, you're still unable to download a file from the Adobe website or FTP site, do one or both of the following:

-- See other downloading help documents on the the Adobe website at www.adobe.com/support/downloads/help.html .

-- Report the problem to Adobe. For more information, see document 322957 , "How to Report a Download Problem."

Solution 1

If you are unable to download from other popular FTP sites such as ftp://ftp.microsoft.com/ or ftp://ftp.apple.com/ or ftp://ftp.netscape.com/, your Internet connection may be unstable. Contact your network administrator or helpdesk resource or Internet service provider to resolve the problem. For example, they may need to configure your computer to download from behind an Internet firewall. See document 323068 for details.

Solution 2

Download the file when there is less activity on the Internet (for example, early in the morning).

Solution 3

Use a different web browser (for example, Netscape Navigator) or FTP client application (for example, Fetch Softworks, Globalscape CuteFTP), or contact the manufacturer of your web browser or FTP client application to verify that the software is working as expected and is not damaged or configured incorrectly.

Note: Adobe does not support third-party software, including, but not limited to, web browsers and FTP client applications.

Solution 4

Ensure that your hard disk has enough space available for the file you are downloading. To increase space, delete unnecessary files and applications, then use a disk utility to defragment the hard disk. For assistance, refer to the user guide or support resources for your operating system.

Solution 5

If the error "corrupt cabinet file" occurs, see document 323346 , "Error "Corrupt cabinet file" when you open a downloaded file."

Solution 6

If you have installed an Internet download application to enhance download performance and reliability, disable it, uninstall it, or contact the manufacturer of the application to ensure that the software is working as expected and is not damaged or configured incorrectly.

Additional Information

You may be unable to download a file from the Adobe website or FTP site when one or more of the following is true:

-- Your Internet connection is unstable.

-- You are using the Internet during a peak hour, and the additional traffic from other users is interfering with your download.

-- Your web browser or FTP client application is damaged or configured incorrectly.

-- Your hard disk does not have enough available space to store the file you want to download.

-- A file association problem exists, which prevents the file you're trying to download from being associated with the correct application by the operating system.

-- The application with which your downloaded file is associated has a problem.

-- A third-party Internet download application is damaged or configured incorrectly.