TechNote (Archived)

Error after entering name and e-mail address in the Connection Wizard

Issue

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After you enterthe name and e-mail address in the Connection Wizard, the following error message appears:

"Contribute has disabled your connection to this website because an unknown error occurred. For more information contact this website's administrator."

Reason

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This occurs with Contribute 3.x and 4users and is caused by a corrupt hub file that resides on the server.

A corrupt hub file also causes a blank ˜Permission Group List box in the Connection Wizard for Contribute 1 and 2 users. Refer toBlank Permission Group List (TechNote tn_19001) for the solution.

Solution

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Several users have reported that deleting the hub file (the shared settings file) on the server fixes this issue. Here are steps to workaround the issue.

Warning: All sitewide and permission group settings will be lost if the hub file is deleted.

1. In Contribute, choose Edit > My Connection.
2. Choose the connection and click the Remove button.
3. Find the hub file, which will be in the _mm folder within the root folder of the site. In Contribute 3.x and 4, the hub file is called cthub[randomstring].csi. Example of path:wwwroot/_mm cthub[randomstring].csi. In Contribute versions 1 and 2, the hub file is calledcontribute.xml.
   
   Note: The following list of programs may allow you to browse directly to the hub file in the server:
   • LAN: Network browser such as Windows Explorer for Windows
   • FTP: FTP client such as WS_FTP (for Windows) or Fetch (for Macintosh)
   • SFTP: SFTP tool such as PuTTY SFTP client (PSFTP)
   • WebDAV: Goliath for Macintosh, or Dav Explorer for Windows.
4. Delete or rename the Contribute 3 hub file (cthub[randomstring].csi).
5. Return to Contribute and re-establish the connection. For more information, refer to Setting up a site connection in Contribute (TechNote tn_16646).

Additional Information

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For information about the Blank Permission Group List issue, please see Blank Permission Group List (TechNote tn_19001). For information about Contribute 3 administration, please refer to the following TechNotes:

• Options for Contribute website administrators (TechNote tn_16611)
• Compatibility between Contribute 3 and older versions (TechNote tn_19497)

For information about creating connections, please see Setting up a site connection in Contribute (TechNote tn_16646).

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