TechNote

Movies do not appear after installing Flash Player

Issue

After attempting to install a previous version ofAdobe Flash Player, movies do not appear in the browser as expected. There may also be an error, which states that the "Object doesn't support this property or method" as follows:

Reason

This error can be caused by a "kill bit" entry in the Windows registry. This type of registry entry is usually created by an ad/pop-up blocker installation. Uninstalling the pop-up blocker will not necessarily remove this registry entry.

Solution

Do one of the following solutions.

Solution 1: Install Flash Player 9.0.16.0 or later.

Download Flash Player 9.0.16.0 or later from the Flash Player Download Center.

Solution 2: Manually remove the registry entry.

Important: Adobe does not recommend manually editing the Windows registry unless you are already familiar with the Windows registry editor. Proceed with caution, and only if you feel confident about making changes to the registry. Incorrectly modifying the Windows registry can result in serious Windows or application performance issues. Adobe Technical Support cannot be responsible for problems caused by modifications made to the Windows registry.

Note: If you are not comfortable editing the Windows registry, there are third-party applications available that can help edit the registry. Spyware removal applications sometimes have tools that look for Flash Player registry entries and remove unnecessary items.

To manually remove the "kill bit" entry from the registry, look for the following registry item:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{D27CDB6E-AE6D-11CF-96B8-444553540000}\

This registry item should not contain any strings. If there is a string value, it is most likely a set of compatibility flags as shown below:

This is the entry that causes Flash movies to fail in the browser. Delete the compatibility flags entry and restart Internet Explorer. Flash movies should then appear in the browser as expected.