TechNote (Archived)

Emerging issues with Contribute

Last updated: March 21, 2006

Some users have reported that the following issues are affecting their usage of Contribute 3. Issues described in this document may prove to be platform or system specific, and may not affect all users. Technical support will update this document as we learn more about any of the issues, so check back frequently.

Note: Known issues (no longer emerging or fixed in an updater) can be found in the bottom section of this document.

Contribute and Active Content
topic update: March 21, 2006

Issue

Contribute users that update Internet Explorer 6/7 will be prompted to run Active Content such as Flash movies within the Contribute Internal Browser.

At this time, Contribute does not re-write the code to workaround this issue. For more information, please review the documentation on Microsoft's website.

Contribute is not able to make a connection when adding more than 20 SFTP connections
topic update: November 18, 2005

Customers on Windows platforms may encounter a silent error when adding more than 20 SFTP connections to Contribute Publishing Server. This error will prevent them from being able to make a connection via Contribute. This issue has been resolved internally with a HotFix and will be fixed in a future release of Contribute.

For more information, please refer to the Contribute unable to manage more than 20 SFTP connections (TechNote eeb00171) to download the patch.

Site root-relative image tags are rewritten as document relative links
topic update: September 16, 2005

Issue

When using images in server side includes or other documents that would require a site root-relative reference, Contribute is rewriting the path to be document relative when editing the server side include. Here is an example of the code:

Desired site root path for the image (site root-relative)
/images/my_photo.jpg

Code that Contribute saves (document relative)
../images.my_photo.jpg

Solution

Here are a couple of suggested workarounds.

• Use Dreamweaver or another tool for editing the file.
• Define the path as an absolute path (this option is not fully effective in all situations)
  http://www.mysite.com/images/my_photo.jpg

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Known Issues

Contribute issues with Macintosh OS X v10.4 "Tiger"
topic update: April 29, 2005

Issues have been resolved in the Contribute 3.11 updater

Macromedia and Apple are working together to ensure compatibility between Macromedia products and Mac OS X v10.4 "Tiger". Before choosing to install Mac OS X 10.4 "Tiger", users should review the following known issues to determine if they are relevant to their workflow. Macromedia and Apple are working together on these issues:

• When creating a connection with a hub file for an Administrator role, the dialog boxto enter a password does not appear if the administrator password is in the hub file. (Ref. 187346)
• The Kana key cannot be used to switch the Input Method Editor (IME) for Japanese Hiranga input in Contribute's browser form fields (Japanese keyboards only). (Ref. 186388)

Note: Also refer to Macromedia compatibility with Apple Macintosh OS X v 10.4 (Tiger) (TechNote d2410320) for information about compatibility considerations affectingmultiple Macromedia products.

Product activation issue after installing the Flash MX 2004 7.2 Updater (Windows only)
topic update: July 30, 2004

Issue

Some Windows users may experience problems with product activation after installing the Flash 7.2 updater.

Solution

After installing the Flash 7.2 updater, users may find other Macromedia products require reactivation. Further reactivations are required each time the application is launched. Ultimately, activation will fail after the product has been reactivated several times. This issue is addressed in the ServiceNote Reactivation failure after upgrading to Flash 7.2 (ServiceNote 19468).

Updater for FlashPaper Fixes Printing Issue
topic update: February 3, 2004

The FlashPaper 1.02 updater fixes an issue that was introduced with the Contribute 2.01 updater. For more information see FlashPaper 1.02 updater (TechNote 19133).

Contribute 2 and Macintosh OS X 10.3 (Panther)
topic update: November 10, 2003

Macromedia is working hard to ensure that Contribute 2 works without technical problems on Macintosh OS X 10.3, also known as Panther.

There is currently one known issue with running Contribute on Panther. In certain cases, after upgrading to OS X 10.3 (Panther), Contribute 2 will no longer launch. It appears to be starting and then immediately stops without any error message. Please see Contribute 2 will not launch in Mac OS X 10.3 (Panther) (TechNote 18979) for two possible solutions to this issue.

.Mac account not recognized on Macintosh OS 10
topic update: November 24, 2003

Some users report that their .Mac account is not recognized in Contribute when running on Macintosh OS X. Please see Contribute can not connect to .Mac account (TechNote 19038) for more information including details on how to make sure the appropriate .Mac information is filled into the Internet dialogue box in the System Preferences.

Dreamweaver 4 Crashes when accessing a Contribute 2 site
topic update: December 30, 2003

This issue has to do with a conflict between design note versions. Check out Dreamweaver 4 crashes on Contribute 2 sites (Technote 19048).

Contribute slows down or crashes in a long editing session
topic update: December 30, 2003

Contribute may slow down considerably or crash when it open a long time or when copying large amounts of text. This has to do with a known memory leak in Contribute. Check Memory leak may cause slowing and possible crash (Technote 19057).

Connection Issues

Contribute sometimes has trouble setting up connection to edit web sites. This can happen for a variety of reasons, some Contribute related, some server/network related.

Check out FTP Troubleshooting and Resources (TechNote 18932). This Technote discusses the minimum requirements for making a connection and provides tips on troubleshooting problematic connections. Registered users are entitled to email support

Invalid File Name or Access Denied Error

Some users of Contribute 2 have seen an Invalid File Name error when trying edit a page. Sometimes, this page worked properly in Contribute 1.

The most common cause of this issue is if the SRC parameter of an image within the page is dynamic. In this case Contribute may not be able to edit the page. This issue is fixed in the 2.01 updater. The solution previous to the 2.01 update was to put the whole image tag into the dynamic tag. For more details on this issue see InvalidFilename error with pages that use images with dynamic path (TechNote 18970).

Other known reasons for this error:
Known Limitation of IIS 4 (Technote 16747)
Error publishing Contribute files on Macintosh (Technote 18732)
Issues with Contribute and Geocities (Technote 16652)
Cross-platform connection keys fail (Technote 18792)

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Issues addressed by the 2.01 updater

Editing pages with a dynamic dependent file path

Related TechNote: Invalid Filename error with pages that use images with dynamic path (TechNote 18970).

Contribute can not connect to a WAR_FTP and Matrix FTP servers

Related TechNote FTP Troubleshooting and Resources (TechNote 18932).

Trouble adding content to an editable region

Some users are reporting that they are not able to add links or other content to an editable region of a Template instance. This is a known issue when the template is using CSS Positioning (CSS-P) to layout the page. This issue is resolved in the Contribute 2.01 update. When the editable region is within a positioned layer or element, the error will occur. Specifically, this will occur when positioning with 'relative' or 'float' positioning and the positioning code is within a locked region.

The work around for this issue previous to the 2.01 update is as follows:

1. Put the entire Div tag within the editable region.
2. Use tables for layout.
3. Use Absolute positioning for the block level element.

Browsing and editing pages in a virtual directory

Related TechNote: Creating a connection to a virtual server path (TechNote 16649).

SSH public key update issue

Contribute 2.01 warns users if the public key for the server has changed and enables them to accept or deny the new key. Contribute will no longer silently disable the site. Related TechNote: Secure FTP login fails (TechNote 18801)

Flash paper can not be loaded into another FLA file

A FlashPaper document can now successfully be loaded into another Flash movie. The SWF file created from FlashPaper is no longer locked as it was before the 2.01 updater.

SFTP password encryption

SFTP usernames and passwords are encrypted when the user enables the startup password feature.

Search Support

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