Shipping and delivery FAQ: North America
The following content applies to NA, APAC and EMEA Geos
Adobe in North America delivers to the United States, Puerto Rico, Guam, other U.S. territories, Mexico, and Canada. If you live outside these areas, please visit other ways to buy for a list of options available in your area.
European customers may refer to our European shipping and delivery FAQ.
Asia Pacific and International customers may refer to our Asia Pacific and International shipping and delivery FAQ.
Frequently Asked Questions about shipping
- What are Adobe's shipping carriers, times, and costs?
- How do I track my current order?
- Why is the status of my order still pending?
- What other conditions might affect the shipment of my order?
What are Adobe's shipping carriers, times, and costs?
Shipping carriers, times, and costs are listed in the following table:
| Shipping option | Estimated shipping time | Cost for first item | Cost for each additional item |
| Continental U.S. | |||
| FedEx Ground Delivery Mon-Fri 9 A.M. - 5 P.M. |
7-10 days* | US$5.95 | US$3.95 |
| FedEx Home Delivery Tue-Sat 9 A.M. - 8 P.M. |
7-10 days* | US$5.95 | US$3.95 |
| FedEx Express Delivery everyday by 10:30 A.M. |
3-5 days* | US$14.95 | US$3.95 |
| Alaska | |||
| FedEx Express |
4 days* | US$14.95 | US$3.95 |
| Hawaii | |||
| FedEx Express |
5 days* | US$14.95 | US$3.95 |
| Puerto Rico, Guam, and other U.S. territories | |||
| FedEx Express | 3-5 days* | US$14.95 | US$3.95 |
| Canada | |||
| FedEx International | 3-5 days* to reach the border | US$19.95 | US$3.95 |
| Mexico | |||
| FedEx International |
3-5 days* to reach the border | $25 flat rate |
*The estimated shipping time of your order may be affected by the following circumstances:
- Estimated shipping time includes Adobe's 48-hour order processing time
- Estimated shipping time does not include weekends or holidays
- Adobe cannot guarantee shipment of orders on the same day orders are placed
- Occasionally a high volume of requests or a shortage of stock might delay your order
- Products shipped to Canada or Mexico may be delayed at customs
How do I track my current order?
After your order has shipped, please check for delivery status with the carrier using your tracking number.
Adobe Store orders
If you purchased your product from the Adobe Store, then locate your tracking number(s) by doing the following steps:
- Sign in to your account using your Adobe ID and password
- Under Purchases click View Order History
- Click the link to the specific order
- Follow the link from the tracking number to the carrier's website
Phone orders
If you purchased your product over the phone from Adobe Customer Service, then call Customer Service to locate your tracking number(s).
Why is the status of my order still pending?
If the status of your order is still pending after three working days and the availability date has passed, then contact Customer Service.
What other conditions might affect the shipment of my order?
Shipment of products ordered directly from Adobe are subject to the following conditions:
- Payment clearance
- System failure
- Delivery location
- Stock shortages (for Adobe Store purchases, product availability is indicated in the shopping cart and on your receipt)
- Holidays and Adobe shut-down periods
Adobe is not be liable for any damages including, but not limited to, consequential damage and damages for loss or interruption of business in the event that any direct order does not arrive during the next business day.
Adobe does not deliver to Post Office boxes.
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