Service Note

Adobe ID and Membership FAQ

The following content applies to NA, APAC, and EMEA Geos

What is an Adobe ID?
What are the benefits of being an Adobe Member?
How do I obtain an ID?
Update your Adobe ID for use with Acrobat.com
I forgot my Adobe ID. How can I retrieve it?
I forgot my password. How can I retrieve it?
I'm not sure if I'm a member. How can I find out?
How do I edit my Adobe member account information?
Why is my screen name not accepted?
How can I remove myself from (or add myself to) your mail lists?
My email address has changed. How do I update my membership?
What if my Adobe Member account information doesn't show all my product registration?
Why am I prompted to update my password?
What happens to the information I give you?
Why am I not receiving Adobe emails?
Need more information?

What is an Adobe ID?

An Adobe ID is typically your current or recent email address. An Adobe ID, plus your password, allows you to access special membership benefits on Adobe.com. To create an Adobe ID or sign in using an existing Adobe ID, click here.

What are the benefits of being an Adobe Member?

To sign in to the Adobe Store or broader membership community, you must create an Adobe ID. Each time you sign in with your ID, Adobe recognizes you as a unique Adobe user. Logging in with your ID makes your purchase process more convenient. You can view your order history and status, and we can pre-fill your order form with the information you provided when you created an account. Also, we can alert you online (or by e-mail) of special offers that are of interest to you. And if you choose to have us "remember" you, the next time you visit our site we will customize your experience with Adobe.com.

The ID isn't just for the Adobe Store. You can be automatically notified of new Adobe products, upgrades, and future Adobe activities. You can also use it to download trials, register for events, and access forums and exchanges. For a complete list of Adobe Member benefits, see our benefits page.

How do I obtain an ID?

Go to the Create a Membership page and fill out the membership sign up form. There, you create a user name and a password that gives you access to all the Adobe.com membership features.

If you receive a message that your email address is already in use, you already have a membership. Follow the directions below to retrieve your password

Update your Adobe ID for use with Acrobat.com

To use Acrobat.com, you need an Adobe ID in the form of a valid email address. Update your account and change your Adobe ID to your email address. To update your Adobe ID, follow these instructions:

Go to the Sign In page on the Adobe website and log in with your current Adobe ID.
Click Edit Your Account Information.
Select 'I would like my e-mail to be my Adobe ID.'
Click Update to apply the changes to your account.

After you change your Adobe ID to match your email address, you can log in to Acrobat.com.

I forgot my Adobe ID. How can I retrieve it?

Your Adobe ID is generally your email address. Enter the email address you think you used in the Membership ID field on the Sign in page. Without entering a password, click the Continue button.

If you see the message "Invalid login, please try again," this is not your ID.

In this case try another email address, or if you have a former Adobe ID we can help you retrieve it through our online application.

If you see the message "Incorrect password. Please try again," you have entered your ID correctly.

Enter your password and click Continue to access your account.

I forgot my password. How can I retrieve it?

Visit the Sign in page and click "Did you forget your password?" Enter your Adobe ID. If you have an Adobe membership, a password will be sent to your email address as listed on your account.

I'm not sure if I'm a member. How can I find out?

From our membership page, ask us to send you your password. Enter your e-mail address. If you have an Adobe membership, your password will be e-mailed to you. Also see I forgot my Adobe ID for tips on checking your ID.

How do I edit my Adobe member account information?

S ign in from the Adobe navigation menu bar. Select Edit My Account Information. From here you can update your address and other account information, register Adobe products, and change your Adobe ID and password.

Note: You cannot edit the country selection. After you select a country, you cannot edit this field.

Click the Start button in the following Captivate demo to see how to edit your account information.

Why is my screen name not accepted?

Screen names must be unique. If the name you select is already in use, it isn't accepted. Try varying the name by adding a letter, number, or word. You can change your screen name when you sign up for membership.

How can I remove myself from (or add myself to) your mail lists?

If you do not want to receive notifications from Adobe, update your communication preferences in this way: Sign in from the Adobe navigation menu bar. On the main menu select Change Communication Preferences (under Account information). Deselect the boxes listing communication preferences (mail, phone, email), and click the button to update your account.

To receive communications from Adobe, select your communications preferences and click to update your account.

My email address has changed. How do I update my membership?

Sign in, select Account Details, and click the Change button next to your email address. After you enter the new e-mail address, click the Update button to save your changes. If you cannot sign in, or don't receive your password, contact us.

What if my Adobe Member account information doesn't show all my product registration?

If you own an Adobe product and that product does not appear in the information under Your Account, contact us.

Why am I prompted to update my password?

For security purposes, Adobe ID and password requirements were updated in 2006. Your password may no longer meet the requirements. Follow the instructions to reset your password.

What happens to the information I give you?

Your information is safe with Adobe. Please read our privacy policy.

Why am I not receiving Adobe emails?

If you did not receive a confirmation email from Adobe within two hours of placing an order, check your spam filter. Your email program may have misidentified the confirmation as spam. If you still can't find it, see our ServiceNote for troubleshooting tips.