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Account  and passwords

• How do I create an Adobe Account?
• How do I enter my Adobe ID?
• I don't remember my user name (Adobe ID) and password
• I remember my Adobe ID but have forgotten my password
• Unable to log in using new password
• I want to change/reset my password
• I want to change my account information (Adobe ID, password, profile info)
• Why should I create an Adobe account?
• My email address is already in use
• Error message when trying to log in to my account or Adobe online service
• I do not have access to the email ID with which I registered
• Did not receive an email from Adobe
• My Adobe ID (not my email address) does not work any more
• Adobe asked me to reset my password
• Password does not match email ID
  
• What’s a password hint?

More solutions

• What are the benefits of being an Adobe member?
• I want to merge/delete my account
• I'd like to cancel my online subscription
• I am a volume licensing customer
• Why is my screen name not accepted?
• How can I remove myself from (or add myself to) your mailing lists?
• My Adobe member account information doesn't show all my product registrations
• What happens to the information I give you?
• I need help downloading trial software
• What are embargoed countries?

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Account and passwords

How do I create an Adobe Account?

To create an Adobe ID or sign in using an existing Adobe ID, click here. Click Create an Adobe Account, and follow instructions on screen. After you successfully register, the Thank You screen appears. Click Continue. If you were redirected to the Sign In page from another process, return to that page, and log in using your new account details.

How do I enter my Adobe ID?

The email address with which you registered with Adobe is usually your Adobe ID (for example, johndoe@adobe.com). You can use your Adobe ID to log in to Adobe.com and Adobe online services (Acrobat.com, Photoshop.com, Adobe Revel, and CS Live).
Note: Even if you've logged in to Adobe.com using your Adobe ID, it's necessary to log in separately to your online service.

I don't remember my user name (Adobe ID) and password

If you have forgotten both your login ID and your password, contact us for assistance. Alternatively, you could create a different login ID. If you remember your Adobe ID but have forgotten your password, see I remember my Adobe ID but have forgotten my password. 

I remember my Adobe ID but have forgotten my password

1. In the Sign In page, click Did you forget your password?
2. Enter the email ID with which you registered, and use the password hint to reset your password.
3. If you are not able to identify your password from the password hint, click Send email. You will receive an email at your registered email address with a link to reset your password.
4. If the password hint doesn't help you, and you no longer have access to the email address associated with your account, contact us for assistance. 

Unable to log in using new password

• You receive an error, "Adobe ID and Password don't match" when you try to log in using your new password
• After resetting your password, you do not receive a confirmation mail from Adobe stating that your password has been reset. 
  For assistance on resetting your password, contact us. 

I want to change/reset my password

See the section I want to change my account information (Adobe ID, password, profile info). 

I want to change my account information (Adobe ID, password, profile info)

1. Log in to Adobe with your credentials.
2. Click Welcome <your user name> on top of the screen.
   
3. Select My Information.
4. To change the email ID or Password associated with your account, select the Adobe ID tab.
   1. To change your Adobe ID, click Change. Enter your new email ID, your current password, and click Update.
   2. To change your password, click Change Password and Password Hint. Enter your old password, your new password, and Password Hint. See What’s a password hint?
      If you have forgotten your old password, reset your password. See I remember by Adobe ID but have forgotten my password.
5. To edit your personal information such as your Phone Number or your location, select Personal Info. 

Why should I create an Adobe account?

An Adobe ID, plus your password, gives you access to trial software and other membership benefits on Adobe.com. Membership is free. To create an Adobe ID or sign in using an existing Adobe ID, click here. 

My email address is already in use

If you receive a message that your email address is already in use, you already have an account with that email address. If you no longer remember the password for that account, go to I remember by Adobe ID but have forgotten my password.

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Error message when trying to log in to my account or Adobe online service

"An Error has occurred, Please try again."
"Adobe ID and password do not match."
"ERROR! The password you entered does not match your Adobe ID. Please try again."
"Unrecognized Adobe ID."
"ERROR! To continue, you must enter your Adobe ID.
"ERROR! Please enter a valid user ID and password."
"ERROR! To continue, you must enter your password" 
"ERROR! Invalid user ID/Password."

Solutions:

• Verify that you spelled your Adobe ID (your email address) and password correctly.
• Check your keyboard settings. Are your CapLock and NumLock keys disabled?
• Allow cookies on your browser. See the Help documentation for your browser for more info.
• Disable web anonymization. Try disabling the proxy software before you sign in to the Adobe website. Or type www.adobe.com directly into the address bar before you sign in to the Adobe website.

I do not have access to the email ID with which I registered

If you no longer have access to the email address associated with your account, you can change your login ID (email address). Log in to Adobe.com, and change your preferences. For more information, see I want to change my account information (Adobe ID, password, profile info). If you do not remember your password too, contact us for assistance.

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Did not receive an email from Adobe

If you were informed that you would receive an email after you completed a procedure on the Adobe website, but did not receive it in your inbox, see You did not receive an expected email from Adobe.

My Adobe ID (not my email address) does not work any more

If you had used an ID that was not an email address in the past, that doesn't work anymore. Adobe updated user accounts so that all Adobe IDs are registered email addresses. (Your password was not changed as part of this update.) Adobe sent an email informing users of the change. If you did not receive such an email, see  You did not receive an expected email from Adobe.

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Adobe asked me to reset my password

For security purposes, Adobe ID and password requirements were updated in 2006. It's possible that your password no longer meets the requirements. Follow the instructions to reset your password. Make sure that your password is from 6 through 12 characters long without consecutive spaces or colons. Remember that passwords are case-sensitive, which means that the Adobe membership sign-in treats the word "Password" differently from "password." 

Password does not match email ID

1. Ensure that you have entered the email address (with which you registered) in the Adobe ID section.
2. If you cannot remember your password, see the section I remember by Adobe ID but have forgotten my password.

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What’s a password hint?

The password hint is a clue that you could use in case you forget your password. For example, you could enter “My favorite singer” if your password hint contains the name of your favorite singer.
When you forget your password, you click “Did you forget your password” on the Sign In page. Your password hint is displayed.

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More solutions

What are the benefits of being an Adobe member?

An Adobe ID lets you sign in to the Adobe Store or the broader membership community. Logging in with your ID makes your purchase process more convenient. You can view your order history and status, and Adobe can pre-fill your order form with the information you provided when you created an account. And if you choose to have the site "remember" you, you have a customized experience with Adobe.com the next time you visit.
You can use the ID to download trials, register for events, and access forums and exchanges. You can also use your Adobe ID when logging in to subscription-based products (including Adobe Revel), to download trials, register for events.

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I want to merge/delete my account

You cannot merge or delete an account, including an Adobe Volume Licensing (AVL) account, on your own. Contact us to submit your request. Be prepared with your Adobe ID, or IDs if you have multiple accounts. 

I'd like to cancel my online subscription

• To cancel a free subscription to CS Live, Acrobat.com, or Photoshop.com, contact Adobe.
• To cancel a paid subscription to Acrobat.com or Photoshop.com, Sign In to your account and then click the subscription you want to cancel. Under Subscription Info, turn the Auto-renewal setting to Off. You can continue to use the online service until the end of the billing cycle.
• Subscriptions to Adobe Revel are paid through Apple's iTunes App Store.
  • To manage your Adobe Revel subscription on the Mac:
    • Launch iTunes, select iTunes Store from the left bar
    • in the upper-right corner, select the drop-down from your Apple ID and choose Account
    • Toward the bottom of the page, under the Settings section find Subscriptions. Select ManageOn the Manage Subscriptions screen and find Adobe Revel. Then, select the right-arrow icon to adjust your subscription settings
  • To manage your Adobe Revel subscription on your iPad, iPhone, or iPod Touch:
    • Open the App Store app and select the Featured tab
    • Scroll down to the bottom of the page and select the button that says Apple ID
    • On the pop-up menu that appears, select View Apple ID
    • Enter your Apple ID password and hit OK
    • On the Account page, scroll down to find Subscriptions and select Manage
    • On the Subscriptions page, select Adobe Revel
    • On the Adobe Revel page, under Subscription Categories select Adobe Revel (this item is the only one to choose on this screen)
  • To end your Adobe Revel subscription, set Auto-Renewal to Off
  • To change your Adobe Revel subscription from the monthly to yearly option, or from the yearly to monthly option, select Subscribe next to the option you want to switch to
  • If you forget your Apple ID, or need to reset your password to log in to iTunes: https://iforgot.apple.com/

I am a volume licensing customer

If you're a volume licensing customer trying to log in to the Adobe Licensing Website (LWS), give us a call at 800-833-6687. Follow the prompt for "volume licensing" to talk to an agent or have an agent call you back. 

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Why is my screen name not accepted?

Screen names are used as your identity on Adobe.com and must be unique. If the name you select is already in use, it isn't accepted. Try varying the name by adding a letter, number, or word. You can change your screen name by editing your account information. See I want to update my account information.

How can I remove myself from (or add myself to) your mailing lists?

1. Sign In to your account.
2. Click My Preferences.
3. Set preferences, and click Update.

My Adobe member account information doesn't show all my product registrations

To add a product registration to your account, use the online Product Registration form. If you have trouble registering a product, contact us.

What happens to the information I give you?

Your information is safe with Adobe. You can read Adobe's privacy policy here.

I need help downloading trial software

Downloading trial software requires an Adobe ID. Go to the Sign In page to create an Adobe ID or sign in using an existing Adobe ID, or get help logging in. For assistance with other issue downloading trial software, contact us..

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What are embargoed countries?

Adobe enforces all U.S.-mandated embargoes and trade sanctions to ensure compliance with export regulations of the United States. You cannot log in to Adobe.com from an embargoed country. Embargoed countries include:

• Iran
• Syria
• Sudan
• Cuba
• North Korea

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