Service Note

Adobe ID and Membership FAQ

The following content applies to NA, APAC and EMEA Geos

What is an Adobe ID?
What are the benefits of being an Adobe Member?
How do I obtain an ID?
Update your Adobe ID for use with Acrobat.com
I forgot my Adobe ID. How can I retrieve it?
I forgot my password. How can I retrieve it?
I'm not sure if I'm a member. How can I find out?
How do I edit my Adobe member account information?
Why is my screen name not accepted?
How can I remove myself from (or add myself to) your mail lists?
My email address has changed. How do I update my membership?
What if my Adobe Member account information doesn't show all of my product registration?
Why am I prompted to update my password?
What happens to the information I give you?
Why am I not receiving Adobe emails?
Need More Information?

What is an Adobe ID?

An Adobe ID is typically your current or recent email address. An Adobe ID, plus your password, allows you to access special membership benefits on Adobe.com. To create an Adobe ID or sign in using an existing Adobe ID please click here.

What are the benefits of being an Adobe Member?

To sign in to the Adobe Store or broader membership community, you must create an Adobe ID. Each time you sign in with your ID, Adobe will recognize you as a unique Adobe user. Logging in with your ID makes your purchase process more convenient. You can view your order history and status, we can pre fill your order form with the information you provided when you created an account, and we'll alert you online (or by e-mail) of special offers that are of interest to you. And if you choose to have us "remember" you, the next time you visit our site we will customize your experience with Adobe.com.

The ID isn't just for the Adobe Store. You can be automatically notified of new Adobe products, upgrades, and future Adobe activities. You can also use it to download trials, register for events, access forums and exchanges. For a complete list of Adobe Member benefits, please see our benefits page.

How do I obtain an ID?

Go to the Create a Membership page and fill out the membership sign up form. You'll create a new user name and a password that will give you access to all the Adobe.com membership features.

If you receive a message that your email address is already in use, you already have a membership. Follow the directions below to retrieve your password

Update your Adobe ID for use with Acrobat.com

In order to use Acrobat.com, you must have an Adobe ID in the form of a valid email address. Please update your account and change your Adobe ID to your email address. To update your Adobe ID, please follow these instructions:

Go to the Sign In page on the Adobe website and login with your current Adobe ID.
Click 'Edit Your Account Information.'
Check the checkbox labeled 'I would like my e-mail to be my Adobe ID.'
Click on 'Update' to apply the changes to your account.

After you change your Adobe ID to match your email address, you will be able to successfully login to Acrobat.com.

I forgot my Adobe ID. How can I retrieve it?

Your Adobe ID is generally your email address. Enter the email address you think you used in the Membership ID field on the Sign in page. Without entering a password, click the Continue button.

If you see the message Invalid login, please try again, thank you, this is not your ID.

In this case try another email address, or if you have a former Adobe ID we can help you retrieve it through our online application.

If you see the message Incorrect password. Please try again, you have entered your ID correctly.

Enter your password and click Continue to access your account.

I forgot my password. How can I retrieve it?

Visit the Sign in page and click Did you forget your password? Please enter your Adobe ID. If you have an Adobe membership, a password will be sent to your email address as listed on your account.

I'm not sure if I'm a member. How can I find out?

Request your password to be sent to you from our membership page. Please enter your e-mail address. If you have an Adobe membership, your password will be e-mailed to you. Also see I forgot my Adobe ID for tips on checking your ID.

How do I edit my Adobe Member account information?

To update your Adobe Member account information, such as, address, phone number, and e-mail address, to register Adobe products, or to change your Adobe ID and password, please sign in from the Adobe navigation menu bar. Select Edit my Account information and update as needed.

Note: You cannot edit the country selection. After you select a country, you will not be able to make changes to this field.

Click the Start button in the following Captivate demo to see how to edit your account information.

Why is my screen name not accepted?

Screen names are used as your ID when you post online, and must be unique. If the name you select is already in use, it will not be accepted. Try a variation on the name, such as adding a letter, number or additional word. You can change your screen name when you sign in to membership.

How can I remove myself from (or add myself to) your mail lists?

If you do not want to receive e-mails or mail notifications from Adobe please update your communication preferences. To do this sign in from the Adobe navigation menu bar. On the main menu select the link to Change Communication Preferences (listed under Account information). Make sure that none of the boxes listing communication preferences (mail, phone, email) are selected, and click the button to update your account.

To receive communications from Adobe make sure the appropriate boxes are selected, and show a check mark before clicking to update your account.

My e-mail address has changed. How do I update my membership?

Sign in, select Account Details, and click the Change button next to your e-mail address. Once you have entered the new e-mail address click the Update button to save your changes. If you are unable to sign in, or unable to receive your password, please contact us .

What if my Adobe Member account information doesn't show all of my product registration?

If you own an Adobe product and that product does not appear in your Adobe Member account information under Your Account, please contact us .

Why am I prompted to update my password?

For security purposes, our Adobe ID and password requirements were updated in 2006. Your password may no longer meet the requirements. As a result, you may be prompted to update your password. Please follow the instructions to reset your password.

What happens to the information I give you?

Your information is safe with Adobe. Please read our privacy policy.

Why am I not receiving Adobe e-mails?

If you did not receive a confirmation e-mail from Adobe within two hours of placing an order, check your spam filter in case the confirmation has been misidentified as spam. If you are still unable to find it, please see our ServiceNote for troubleshooting tips.