Service Note

Download Adobe Flash player

The following content applies to NA, APAC and EMEA Geos

Why am I getting a message asking me to download the Adobe Flash or Shockwave Player?

The message to update your Adobe Flash or Shockwave player is not sent to you by Adobe. This message is generated by your Web browser (primarily Internet Explorer) because it does not have the proper plug-in to display the content on some applications and websites. Most browsers come installed with Adobe Flash Player, so you may already have a previous version of Adobe (formerly Macromedia) Flash Player installed. You may still need to update to the latest version if the web site contains features that require a newer version.

This is similar to visiting a site with Korean text and being prompted to install the language update. Every time your browser returns to the page, you will be prompted to download the plug-in to properly display the content.

If you download the free plug-in, the message will stop appearing. The most exciting aspect is that you will finally be able to see animation on most of the world's leading websites.

For best results, download and install the latest version of Adobe Flash Player or Shockwave from the Adobe Player Download Center.

If you are having trouble with the plug-in, please consult "Flash Player support FAQ" (TechNote tn_15511), or "Shockwave Player support FAQ" (TechNote tn_15508). For additional help visit the Adobe Flash Player support center or the Shockwave player support center for additional information.

Installation support for Shockwave and Adobe Flash Players is found at the Adobe Flash player forum and the Shockwave player forum.

If you are still having difficulties, you can submit your request for help using our support portal. You will need to sign in with your membership ID to submit your request.